Haines Drains Plumbing And Drain Cleaning
Plumber · Waterford, MI · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Fast emergency response and excellent cleanup, but pricing estimates have run 10x higher than competitors for similar jobs—verify quotes carefully before committing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: multiple reviewers praise same-day or late-evening arrival for urgent calls, including willingness to come out Friday night before vacation and Thursday evening sewage backup
Cited in 3 of the 5 reviews we analyzed.
Professional crew conduct and thorough cleanup: 3 of 5 reviewers specifically mention politeness, professionalism, meticulous cleaning, and disinfection after work
Cited in 3 of the 5 reviews we analyzed.
Follow-up customer care: owner called next day to confirm sewage backup was resolved and offered additional inspection
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential predatory pricing targeting emergency/distressed customers: 2 of 5 reviews describe feeling 'ripped off' by invoices 10x market rate, both occurring during high-stress emergency situations (basement flooding, vacation departure). One reviewer notes company 'took advantage' of their plumbing ignorance.
“estimate over $4000...another company fixed it $400”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Defensive response to criticism: one 1-star reviewer reports the company responded to their complaint a year later with a response they deemed 'completely inaccurate,' suggesting poor accountability
“estimate over $4000...another company fixed it $400”
Dramatically inflated estimates compared to competitors: two separate reviewers received quotes of $4,000+ for jobs fixed by other plumbers for $400 and 'less than half the cost' respectively
“estimate over $4000...another company fixed it $400”
Cited in 2 of the 5 reviews we analyzed.
Unnecessary upselling and scope creep: one reviewer reported being charged ~$5,000 for work including a rerouted pipe and new sump pump that were later confirmed unnecessary by another plumber, plus water quality issues caused by their work
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a leaking drain that was difficult to reach and they gave me an estimate of over $4000. They wanted to drill a hole in my floor to run the drain another way. I declined and called another company. They fixed it for $400. No extra hole in my floor. Responding to the comments - notice they waited a year to comment. Also, in my personal opinion their response is completely inaccurate.”
“Never do I leave bad reviews, but Haines Drains screwed us over so badly, they deserve it. They came out for an emergency call on a Friday night before we left for Vacation. My basement was spewing water and I was quite frantic. The crew was timely and polite and professional, but man did they rip me off. They completely took advantage of me and my plumbing ignorance. They charged me almost $5,000 and I'm still not …”
Positive
“Travis was awesome very thorough when it comes to being thorough !'ve never seen somebody do such a great jobl”
“I had sewage coming up into my basement floor through the floor drain. I called late on a Thursday evening and was desperate for help. The person I spoke to informed me that the crew was out on another call but assured me that they can still come out today. A couple of hours later I received a call asking if I would prefer them coming first thing in the morning as it was getting late. I stated that we were …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 46 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Own Haines Drains Plumbing And Drain Cleaning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Haines Drains Plumbing And Drain Cleaningisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Clarkston · Hartland · Southfield · Leonard