Service Giant Plumbing
Plumber · Waterford, MI
Our verdict
Strong workmanship and fast service when they show up, but communication and reliability issues cost them—one no-show and poor drain work created serious friction.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise speed and efficiency, with jobs completed within an hour to same-day resolution
2 cited reviews
“Bryan and buddy completed everything done within an hour, very professional.”
“Brian and colleague were efficient, diagnosed and fixed issues quickly.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
3 of 5 reviews highlight professionalism and willingness to go extra mile (purchasing missing part, 6+ hour basement work, detailed explanations)
1 cited review
“Bryan and buddy completed everything done within an hour, very professional.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Pricing rated as fair; one review explicitly notes 'very reasonably priced' for complex drain replacement work
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on scheduled appointment with no proactive notification—customer had to call to chase down status after 2-hour window expired
“Poor job snaking drain, didn't show up for appointment, didn't notify of delay.”
Red flag
Communication score of 57/100 reflects pattern: one reviewer reported being left hanging without status updates during missed appointment
“Poor job snaking drain, didn't show up for appointment, didn't notify of delay.”
One review documents poor diagnostic work (drain snaking that didn't address root cause, backup recurred next day)
“Poor job snaking drain, didn't show up for appointment, didn't notify of delay.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I found Brian to be a very nice person but he & his assistant did a really poor job calling themselves snaking out my laundry room drain…not touching the main drain…next day backup continued…I scheduled an appointment for them to come back out the next day…They didn’t show up for the scheduled appointment which was a 2 hour window & they didn’t bother notifying me that they were running late. I had to call after …”
Positive
“Very professional. Bryan and his buddy came out and had everything done within an hour. I'm quite pleased with the service. I'm holding onto the business card because I will definitely reach out to this company again should I have plumbing issues in the future.”
“I just had Brian and his colleague visit my home to do a few repairs and they did a great job. They were efficient and diagnosed and fixed the issues that I had quickly. I would recommend them if you have any plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 58 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Find plumbers near you
Service Giant Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Clarkston · Southfield · Hartland · Leonard