Kotz Heating, Cooling and Plumbing
Excellent workmanship and responsiveness with standout technicians, but one catastrophic misdiagnosis created a safety hazard and pricing fairness is inconsistent.
Small sample — we've analyzed only 5 of 5,194 reviews so far. Treat this as a first read.
Why we're cautious
- Dangerous misdiagnosis in safety-critical scenario: 1 review describes wrong diagnosis of water line issue next to furnace, missed hissing noise from furnace, which led to electrical fire hazard requiring fire department intervention. Water was dripping onto furnace power outlet causing smoke. (1 of 5 reviews)
- Pricing fairness concerns: 1 review reports $169 diagnostic charge with refusal to return at no charge for a misdiagnosis, and threat of same/higher charges on return visit. (1 of 5 reviews)
- Poor customer service recovery: When contacted after service failure, 1 review documents dismissive tone, staff talking over customer, and refusal to escalate to owner despite safety issue. (1 of 5 reviews)
To be fair
- Skilled technicians who exceed expectations: 3 of 5 reviews specifically praise individual techs (Chase, Molly, Christian) for going above and beyond, solving complex problems, and providing helpful recommendations. (cited in 3 of 5 reviews)
- Professional and courteous communication: 2 reviews highlight consistent professionalism and knowledgeable advice without pressure for unnecessary services. (cited in 2 of 5 reviews)
- Handles difficult conditions and scope changes smoothly: 1 review documents tech adapting to poor work access and successfully expanding the job scope without resistance. (cited in 1 of 5 reviews)
“Kotz delivered what was asked for and more. Original request was for one ball valve to replace an old turning valve and outdoor spigot replacement. After arriving the wife and I decided to do both spigots and tech was able to take care of both with no issue. …”
“I never thought I’d have to write a negative review for a company, but I truly feel that people in Waterford should be aware of the kind of customer service they may receive from Kotz. Do not call this company. I had what should have been a very simple …”
We read 5 of 5,194 reviews · newest from Jun 2026