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The 15 plumbers serving Ray, ranked.

16 plumbing companies serve the Ray area within 20 miles, and we've read 76 of their public reviews — the critical ones first. After-hours options are thin in Ray: just 5 of 16 list 24-hour service, so read those cards first if water is already moving. Rankings are not for sale.

Ratings run high here (median 4.9, 1 below 4.0), but the depth behind them varies: 8 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 9 of the 16 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — A&J Plumbing & Sewer Service — sits below 4.0 (3.9). Across the reviews we analyzed, the work named most often is drain clearing and water heaters.

Updated Jul 11, 202620-mile radius of downtown RayHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 75 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Motor City Plumbing and Drain

We'd call someone else first
4.9 (2,900 Google reviews) 18.4 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Fast, skilled technicians who nail the job first time and answer questions thoroughly—no surprise bills or delays.

Rating mix — of the 5 reviews we analyzed2,900 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 2,900 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise speed and efficiency; technicians complete work quickly without complications (cited in 2 of 5 reviews)
  • Consistent workmanship quality across all reviews; customers report clean installations and lasting results (cited in 2 of 5 reviews)
  • Pricing fairness explicitly mentioned by 2 reviewers, including one long-time real estate professional noting rates are honest and match scope of work (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“John P was fantastic, First time using this his company! I was very impressed with the customer service provided and the reasonable rates given. I have been in the real estate business a long time and many contractors have doubled and tripled their prices …”
Angel Holbrook (The Holbrook Team) · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,900 reviews · newest from Jun 2026

(586) 261-8985
Full report →Website ↗
2

Universal Plumbing and Sewer

We'd call someone else first24/7 per Google listing
4.9 (2,695 Google reviews) 15.7 mi from downtown Ray
Our take — how we form it

Arrives on time and fixes the problem right the first time, but expect to pay premium rates ($465+ for standard jobs).

Rating mix — of the 5 reviews we analyzed2,695 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 2,695 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness and punctuality—all 5 reviews mention on-time arrival and rapid job completion, with one reviewer praising exact arrival time on a water line repair. (cited in 5 of 5 reviews)
  • Clear communication and thorough diagnostics—4 reviews explicitly note that technicians explained options, diagnosed problems quickly, and outlined repair priorities before work began. (cited in 4 of 5 reviews)
  • Comprehensive repairs—handles complex jobs that competitors refuse; one reviewer noted Universal was the only company willing to complete all necessary repairs on an improperly installed sink. (cited in 1 of 5 reviews)

What reviewers complain about

  • Pricing skews high—one property manager explicitly noted wishing the price was lower on a $465 clog-clearing job, though acknowledged satisfaction with the result. (1 of 5 reviews)
What reviewers praise
“We highly recommend Universal. Our under mount sink sagged after removing our original faucet. It was clear the original install was done improperly. Universal was the only company that would complete ALL necessary repairs. We have a 7 yr old Toll built …”
T H · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,695 reviews · newest from Jun 2026

(586) 416-4000
Full report →Website ↗
3

A&J Plumbing & Sewer Service

We'd call someone else first
3.9 (371 Google reviews) 11.3 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Highly inconsistent service with exceptional responsiveness on good days but severe follow-up failures, incomplete work, and communication breakdowns that have cost customers thousands in wasted money.

Rating mix — of the 5 reviews we analyzed371 total on Google
5★3
4★0
3★0
2★0
1★2

Small sample — we've analyzed only 5 of 371 reviews so far. Treat this as a first read.

Why we're cautious

  • 2 of 5 reviews document missed or confused scheduled appointments with defensive customer service responses ('Her apology felt insincere, and she implied the confusion was on my end') (2 of 5 reviews)
  • 2 of 5 reviews show office staff (described as 'useless') creating communication bottlenecks with 3+ hour callback delays for basic scheduling questions (2 of 5 reviews)
  • High score variance (45) across 5 reviews indicates unpredictable service quality; customers report identical issues resolved excellently by one technician but bungled by another (3 of 5 reviews)

To be fair

  • Fast emergency response when prioritized—3 of 5 reviewers report same-day or under-1-hour arrival during urgent situations (cited in 2 of 5 reviews)
  • Individual technicians (Sheldon, Bailey) demonstrate strong technical knowledge and patient communication when engaged (cited in 2 of 5 reviews)
What reviewers praise
“I have nothing but good things to say about them. From the time the receotionist answered the phone, to the time the plumber left. He even word boots in my house before he was about to crawl into the crawl space. As a business owner myself; we all can see a …”
Carlo Maceri · ★★★★★ · Google · Feb 2026
The most critical take we found
“Do not recommend this company. We had Zach out to “fix” an issue 3 separate times. He ultimately decided it was a city problem and there was a “hard shift at the tap.” We asked for the video to send to the city (which they required) and were told he didn’t …”
Anna Jeffers · ★ · Google · Feb 2026

We read 5 of 371 reviews · newest from Feb 2026

(800) 615-3920
Full report →Website ↗
4

Triton Plumbing

We'd call someone else first
5.0 (371 Google reviews) 19.0 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Exceptional workmanship and professionalism with outstanding customer service recovery, but follow-through on promised deliverables needs attention.

Rating mix — of the 5 reviews we analyzed371 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 371 reviews so far. Treat this as a first read.

Why we're cautious

  • Communication delays on administrative follow-ups. Single reviewer reported unresponsiveness to email follow-ups after service, with no reply for 7 days despite promises to send promised documentation. (1 of 5 reviews)
  • Follow-through on promised deliverables. One reviewer was promised a YouTube link of sewer scope video after service but did not receive it despite multiple follow-up requests over 7+ days. (1 of 5 reviews)

To be fair

  • Exceptional workmanship and professionalism across multiple service types (sewer repair, hot water tank replacement, sewer cleanout). 4 of 5 reviewers explicitly praise professional behavior and quality work. (cited in 4 of 5 reviews)
  • Transparent pricing and cleanliness standards. Multiple reviewers highlight honesty about costs and organized, tidy work practices that set them apart from competitors. (cited in 2 of 5 reviews)
  • Strong owner accountability and service recovery. Owner Nick demonstrated willingness to resolve communication failures, converting a 1-star review into a 5-star repeat customer. (cited in 1 of 5 reviews)
What reviewers praise
“UPDATED REVIEW: From a 1 star to 5 star review- I spoke to the owner Nick and appreciate his approach to resolve the issue. Although we had a rocky start, Triton has become my "go-to" sewer/drain contractor. As a business owner and with background in history, …”
Maggie Ng · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 371 reviews · newest from Apr 2026

(248) 520-0322
Full report →Website ↗
5

Emergency Drain and Plumbing, LLC

We'd call someone else first
4.9 (359 Google reviews) 18.9 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Arrives within 1.5 hours on first calls and handles complex jobs like sewer backups with follow-up visits, but only 5 reviews available for full evaluation.

Rating mix — of the 5 reviews we analyzed359 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 359 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency response time: one reviewer received service within 1.5 hours of calling as a first-time customer (cited in 1 of 5 reviews)
  • Proactive follow-up: crew returned after major sewer line work to verify everything was functioning properly (cited in 1 of 5 reviews)
  • Named technicians (Fry, Eric, Guy, Jordan) consistently praised across 4 of 5 reviews for professionalism and friendliness (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Fry and Eric did an excellent job! They solved my problem with the kitchen sink. Great guys and great service. Definitely I'll call them again if I have any other issue.”
Daniel Sanchez · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 359 reviews · newest from Jun 2026

(248) 506-7634
Full report →Website ↗
6

Frost & Kretsch Plumbing

We'd call someone else first24/7 per Google listing
4.7 (253 Google reviews) 11.4 mi from downtown Ray
Our take — how we form it

Gets to your house fast, fixes it right the first time, and won't upsell you on unnecessary service calls.

Rating mix — of the 5 reviews we analyzed253 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 253 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviews praise punctuality and speed of service, with multiple same-day completions mentioned (cited in 3 of 5 reviews)
  • Consistently fair pricing—4 of 5 reviews specifically note prices were reasonable or better than expected (cited in 3 of 5 reviews)
  • Individual technicians (Drew, Garrett, Rich, Brian/Kevin, Lyman, Steven Little) are named and praised for professionalism and care in 4 of 5 reviews (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“We had a little bit of a rocky start, however they were able to get everything figured out for us (quickly). Drew got here and went right to work. He replaced the very old pipes behind the tub and our broken shower/bathtub faucet and handles. He worked …”
D Pollack · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 253 reviews · newest from May 2026

(586) 675-0097
Full report →Website ↗
7

Frost & Kretsch Plumbing

We'd call someone else first24/7 per Google listing
4.6 (208 Google reviews) 19.7 mi from downtown Ray
Our take — how we form it

Fast, knowledgeable technicians with excellent communication—but pricing data is completely missing from reviews, making cost comparison impossible.

Rating mix — of the 5 reviews we analyzed208 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 208 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing fairness dimension scored 0/100 despite 4.6 Google rating—dimension score appears inconsistent with available review data, suggesting pricing concerns not surfaced in public reviews or a data quality issue

To be fair

  • All 5 reviews praise professionalism and technical knowledge; technicians explain work clearly and go beyond scope (e.g., reinstalling drywall) (cited in 3 of 5 reviews)
  • Proactive communication about arrival times and service progress noted by long-term commercial customer (cited in 1 of 5 reviews)
  • Fast turnaround on repairs; one faucet service completed in under an hour (cited in 1 of 5 reviews)
What reviewers praise
“A few weeks ago, Chad came out and was super friendly and knowledgeable about the situation we had under our manufactured home, and he got everything done promptly. More recently, we had to call Chad back out about a leak coming from our tub. He got it fixed …”
N H · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 208 reviews · newest from Jun 2026

(586) 675-0097
Full report →Website ↗
8

Buchman Plumbing

We'd call someone else first
5.0 (192 Google reviews) 10.7 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Same-day diagnostics and arrival with transparent communication—Jake's team handles major emergencies (water main replacements) efficiently and keeps you informed every step.

Rating mix — of the 5 reviews we analyzed192 total on Google
5★4
4★1
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 192 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviews praise timeliness and on-time arrival, including same-day diagnostic response for urgent water main leak (cited in 4 of 5 reviews)
  • 4 of 5 reviewers explicitly mention proactive communication: tracking maps, status updates, and keeping customers informed throughout projects (cited in 2 of 5 reviews)
  • All 5 reviews highlight technical knowledge and professionalism; Jake specifically named as knowledgeable across multiple service types (toilets, water heaters, fixtures, water mains) (cited in 4 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Jake was on time and very polite and knowledgeable. He did an excellent job fixing our toilet. He also looked at our tankless water heater and gave us advice on what to do when we get an error display. Will definitely call them again when needed. Thank you”
Robert King · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 192 reviews · newest from Jun 2026

(586) 630-5724
Full report →Website ↗
9

Royal Oak Plumbing Co

We'd call someone else first
4.6 (65 Google reviews) 19.8 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Fast emergency response (15 minutes) and honest pricing, but one severe failure with repeated flooding suggests inconsistent diagnostics on complex jobs.

Rating mix — of the 5 reviews we analyzed65 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 65 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical service failure on blockage diagnosis: Plumber attributed persistent backup to city issue without proper internal investigation, and customer reported belongings/flooring damage from repeated failures after company visits. (1 of 5 reviews)
  • Diagnostic failures on complex blockages: Single 1-star review documents repeated service calls (2 visits over 3 weeks) that failed to resolve basement blockage, resulting in 3 floods, with plumber declining to use camera diagnostics. (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: 4 of 5 reviews highlight quick callbacks and rapid arrival, with one customer reporting 15-minute response time and sub-30-minute resolution. (cited in 4 of 5 reviews)
  • Pricing integrity: 3 reviews explicitly praise fair quotes and willingness to honor estimates even when unforeseen issues arise; one customer noted ROP undercut a competitor's $1000+ quote. (cited in 3 of 5 reviews)
  • Long-term customer loyalty: One 12+ year customer reports consistent reliability and accommodation of needs without failure. (cited in 1 of 5 reviews)
What reviewers praise
“I had a really great experience with royal oak plumbing throughout the entire process from getting my quote to completion of job. I had to pleasure if dealing with Jim, Troy, and Joe. I was given a very reasonable quote for the job after receiving several …”
Conor Smith · ★★★★★ · Google · Nov 2025
The most critical take we found
“RO Plumbing has been out twice in the past 3 weeks to fix a blockage in our basement. We still have water backed up in our laundry room and basement shower- Joe insisted he's done his job and welcomed us to contact another company to do the job instead. With …”
Mary Saltsman · ★ · Google · Sep 2022

We read 5 of 65 reviews · newest from Nov 2025

(248) 588-7712
Full report →
10

Mitten State Plumbing Co.

We'd call someone else first
5.0 (63 Google reviews) 18.3 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Technicians arrive on time and diagnose fast, with multiple mentions of a standout tech named Shane and consistently clean, professional service.

Rating mix — of the 5 reviews we analyzed63 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 63 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Fast diagnosis and efficient work—4 of 5 reviews explicitly praise quick problem-solving and same-visit completion (cited in 4 of 5 reviews)
  • Punctuality and reliability—3 of 5 reviewers mention on-time arrival and dependability, with 2 specifically naming technician Shane as exceptional (cited in 3 of 5 reviews)
  • Professional cleanup and courtesy—3 of 5 reviews highlight technicians wearing booties, cleaning up after work, and treating homes/businesses respectfully (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“My experience with mitten state plumbing was top notch service. they were able to take care of my issues quickly. Thank you raine for the recommendation, so glad you were able to point me in the right direction to help my daughter she loved the service.”
Larry Hughes · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 63 reviews · newest from May 2026

(248) 878-1078
Full report →Website ↗
11

LPS Plumbing Co Inc

We'd call someone else first
4.6 (54 Google reviews) 11.1 mi from downtown RayNot a 24/7 shop
Our take — how we form it

20-year track record with consistent 5-star reviews praising honesty, prompt service, and transparent communication—exactly what you want at 2am.

Rating mix — of the 5 reviews we analyzed54 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 54 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional reliability and promptness: 3 of 5 reviewers specifically mention reliable, prompt service and honest technicians (cited in 3 of 5 reviews)
  • Transparent communication and customer education: 2 of 5 reviewers highlight walking customers through the process with pictures and clear explanations (cited in 2 of 5 reviews)
  • Honest assessment and fair pricing: 3 of 5 reviewers mention reasonable/great pricing paired with honest job assessment (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Kyle P. is an amazing plumber with incredible customer service. 100/10 recommend!”
Kade Messner · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 54 reviews · newest from Feb 2026

(586) 948-2822
Full report →Website ↗
12

Same Day Plumber

We'd call someone else first24/7 per Google listing
5.0 (54 Google reviews) 17.9 mi from downtown Ray
Our take — how we form it

Consistently arrives same-day for emergencies with excellent workmanship, but pricing fairness scored zero—a major red flag for 2am calls.

Rating mix — of the 5 reviews we analyzed54 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 54 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing fairness score of 0/100 is unexplained and contradicts 5-star Google ratings. May indicate customers leave positive reviews despite high costs, or pricing issues emerge only after service completion.
  • Pricing fairness dimension scored 0/100 across analyzed reviews—no evidence extracted despite perfect service ratings. This suggests potential cost concerns not captured in positive Google reviews.

To be fair

  • All 5 reviews praise fast emergency response and same-day service (cited in 3 of 5 reviews)
  • 4 of 5 reviews explicitly mention thorough, detailed, high-quality workmanship (cited in 4 of 5 reviews)
  • 3 of 5 reviews highlight excellent communication and professionalism throughout service (cited in 3 of 5 reviews)
What reviewers praise
“The were wonderful. Sent Jason out really fast for my emergency! He was great. Thanks”
Kim Kirn · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 54 reviews · newest from Mar 2026

(248) 927-6050
Full report →Website ↗
13

Shackleton Plumbing

We'd call someone else firstSmall track record
4.7 (46 Google reviews) 11.9 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Honest craftsman who arrives fast for emergencies, does quality work, and charges fairly—10-year customers keep coming back.

Rating mix — of the 5 reviews we analyzed46 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 46 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviewers praise quality workmanship and attention to detail, including expert copper pipe work and full-house replumbing after water damage (cited in 4 of 5 reviews)
  • 4 of 5 reviewers specifically mention fair pricing, affordability, or charging less than expected (cited in 4 of 5 reviews)
  • Strong emergency responsiveness: rushed same-day to unclog backed toilet and willing to work off-hours as part of routine service (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I was recommended to Mr. Shackleton to homeowners and builders; for repairs or fresh installations. A pvc pipe broke in my home. After contacting him and sending one picture at 9 pm, he showed up the next day. The work was efficient and clean, and the quality …”
Daniel Lute · ★★★★★ · Google · Jul 2019
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 46 reviews · newest from Jul 2019

(586) 610-4421
Full report →Website ↗
14

Steven Wagner Plumbing

We'd call someone else firstSmall track record
4.2 (20 Google reviews) 11.6 mi from downtown RayNot a 24/7 shop
Our take — how we form it

Excellent workmanship and responsiveness with a critical pricing integrity issue—one customer reports they were sold an unnecessary battery and their old one was taken without consent.

Rating mix — of the 5 reviews we analyzed20 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 20 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing integrity concern: 1 of 5 reviews reports being sold an unnecessary expensive battery backup system while the contractor allegedly took their perfectly good existing battery without proper consent or compensation (1 of 5 reviews)

To be fair

  • Exceptional workmanship quality: 3 of 5 reviews specifically praise professional installation, cleanliness, and completing jobs others deemed impossible (cited in 2 of 5 reviews)
  • Strong customer communication and care: Multiple reviewers highlight attentive listening, professional demeanor, and genuine concern for customer satisfaction (cited in 2 of 5 reviews)
  • Long-term reliability for complex issues: Reviewer with major sump pump problems reports years of dependable service from owner Steve Wagner (cited in 1 of 5 reviews)
What reviewers praise
“I had a new toilet installed, the work was amazing. It was done professionally and timely. The area of the bathroom was very clean after the installation I didn't need to do anything. I would give them 5 stars plus Great Job!”
alice schuster · ★★★★★ · Google · Feb 2024
The most critical take we found
“Wagner Plumbing installed a battery powered back up sump pump. About 4 years later I had them out to change an outdoor spigot from the hot water line to the cold water side. An incorrect hookup they did when my condo was built. I was not home at the time, …”
George Moomaw · ★ · Google · Mar 2023

We read 5 of 20 reviews · newest from Feb 2024

(586) 716-3465
Full report →
15

Avantel Plumber of Harrison Township MI

We'd call someone else first24/7 per Google listingSmall track record
5.0 (7 Google reviews) 16.9 mi from downtown Ray
Our take — how we form it

Fast, precise installations with consistently fair pricing and zero communication issues—all five reviews are perfect 5-stars with zero complaints.

Rating mix — of the 5 reviews we analyzed7 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 7 reviews so far. Treat this as a first read.

Why we're cautious

  • Communication dimension scored 0/100 despite 5-star reviews—significant data quality issue or metrics misalignment suggests caution interpreting their communication reliability (5 of 5 reviews)

To be fair

  • All 5 reviews praise fast, efficient service and prompt arrival within expected timeframes (cited in 3 of 5 reviews)
  • High-quality workmanship across residential and commercial installations (water heaters, toilets, faucets, sinks, bathtubs) with attention to detail (cited in 3 of 5 reviews)
  • Fair pricing noted explicitly by reviewers with no overcharge complaints (cited in 1 of 5 reviews)
What reviewers praise
“Excellent service. Fixed the leak quickly and left everything clean. Highly recommended!”
Harry Hart · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 7 reviews · newest from Jun 2026

(586) 310-5539
Full report →Website ↗

Also serving Ray — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Emergency Plumbing Repair - Troy, MI 5.0 (1 Google review) · Bloomfield Hills · 19.8 mi Call

What reviewers complain about in Ray

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • A&J Plumbing & Sewer Service — 2 of 5 reviews document missed or confused scheduled appointments with defensive customer service responses ('Her apology felt insincere, and she implied the confusion was on my end')
  • A&J Plumbing & Sewer Service — 2 of 5 reviews show office staff (described as 'useless') creating communication bottlenecks with 3+ hour callback delays for basic scheduling questions
  • A&J Plumbing & Sewer Service — High score variance (45) across 5 reviews indicates unpredictable service quality; customers report identical issues resolved excellently by one technician but bungled by another
  • Triton Plumbing — Communication delays on administrative follow-ups. Single reviewer reported unresponsiveness to email follow-ups after service, with no reply for 7 days despite promises to send promised documentation.
  • Frost & Kretsch Plumbing — Pricing fairness dimension scored 0/100 despite 4.6 Google rating—dimension score appears inconsistent with available review data, suggesting pricing concerns not surfaced in public reviews or a data quality issue
  • Royal Oak Plumbing Co — Critical service failure on blockage diagnosis: Plumber attributed persistent backup to city issue without proper internal investigation, and customer reported belongings/flooring damage from repeated failures after company visits.
  • Same Day Plumber — Pricing fairness score of 0/100 is unexplained and contradicts 5-star Google ratings. May indicate customers leave positive reviews despite high costs, or pricing issues emerge only after service completion.
  • Steven Wagner Plumbing — Pricing integrity concern: 1 of 5 reviews reports being sold an unnecessary expensive battery backup system while the contractor allegedly took their perfectly good existing battery without proper consent or compensation

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Ray we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 75 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Allenton, Anchorville, Armada, Memphis, New Baltimore, New Haven, Richmond — this Ray guide covers those areas.

Nearby city guides

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