5 Star Plumbing
4.9★ across 4,407 reviews — fast_response in 30 of 100 analyzed, same-day water heater installs documented, but a $150 visit fee just for a quote and one $530 snake-without-camera charge are real friction points.
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Why we're cautious
- Two-visit diagnostic failure on active floor flooding: $530 spent across two visits with no camera inspection despite obvious need — charged for incomplete diagnosis (Oa6hL1SeQwZ14rVjmVE5) (1 of 100 reviews)
- $150 non-refundable visit fee to receive a quote — cited as a dealbreaker by David C. (2-star Yelp); atypical for the market (1 of 100 reviews)
- Recurring flooding issue: tech charged $230 and did nothing, second tech snaked without camera and charged $300 — customer still flooded after two visits (Janet Sutton, 1-star) (1 of 100 reviews)
To be fair
- Same-day water heater service confirmed: gas unit installed within 4-hour window (John Wachter); Amir coordinated with contractor, removed old heater and returned same day for install (cited in 2 of 100 reviews)
- Pricing cited as competitive in 11 of 100 analyzed reviews (cheap-plumber=11, fair_pricing=6); one bid came in $3,000 less than all competitors and upgraded materials at no extra cost (cited in 3 of 100 reviews)
- Weekend/off-hours emergency response documented: sewage stoppage cleared next morning (Kelly Williams); weekend plumbing emergency resolved by Eze same day (Sandy P.) (cited in 2 of 100 reviews)
“Amazing company, amazing service. I had an emergency plumbing issue, a sewage stoppage, so I contacted 5 Star due to the great reviews. Amir came out the next morning and cleared everything for me. He explained everything he needed to do and was so friendly …”
“The require a "visit fee" of $150 just to get a quote. There are too many good options to deal with that. Pass.”
We read 100 of 4,407 reviews · newest from Mar 2026