Rooter Hero Plumbing & Air
Plumber · Citrus Heights, CA · Open 24 hours per Google listing
Our verdict
4.8★ Google but 100-review sample splits 48 one-stars vs 43 five-stars; 8 reviews cite surprise_fees and Yelp reviews describe $2,200–$15,000 quotes that competitors solved for $300; response time strong but pricing red flags are systemic.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Sacramento, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Responded within 45 minutes at 10pm sewer backup emergency; $79 all-day snake price was several hundred below competitors for same service.
1 cited review
“We had a sewer back up into the house at 10pm on October 29, 2025. I called 3 plumbing companies and Rooter Hero responded within a 45 minutes. Matt from Rooter Hero showed up and said they have an all day price of $79 for snaking a clean out. This several hundred dollars cheaper than their competitors.”
fast_response theme in 18 of 100 reviews; within-one-hour water heater leak response confirmed on Thanksgiving prep day.
1 cited review
“Showed up within an hour to fix a water heater leak that surprised us while T-Day prepping! Liam did a great job, was pleasant, quick, and got the job done. Would highly recommend.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp reviewer paid $2,200 hydro-jet that failed to clear the line; competitor fixed same problem for $300 by locating the sewer trap in the front yard. Pattern of high-pressure upsells documented.
“The only thing they did right was diagnose an obstruction in the main sewer line... They were very quick to sell us on their hydro jet and blast water through our pipes... $2200 and didn't solve anything... Had someone else out 2 days later... He found the opening to the sewer line trap in the front yard, opened it and pulled out the obstruction... problem solved for $300.”
Red flag
Multiple Yelp reviews describe quotes 2–3x above competitors (quoted $15k and $13k for jobs with no clear diagnosis); one reviewer accused of 'lying to get business' and reneging on promised pricing.
Cited in 2 of the 100 reviews we analyzed.
Red flag
Poor workmanship theme in 3 of 100 reviews; 1-star HVAC duct cleaning left furniture coated in decades of debris with no floor protection laid.
Cited in 1 of the 100 reviews we analyzed.
Pricing consistency is poor: 8 of 100 reviews cite surprise_fees; quotes ranged from $2,200 (hydro-jet that didn't fix the problem) to $15,000 for jobs competitors handled for a fraction.
“The only thing they did right was diagnose an obstruction in the main sewer line... They were very quick to sell us on their hydro jet and blast water through our pipes... $2200 and didn't solve anything... Had someone else out 2 days later... He found the opening to the sewer line trap in the front yard, opened it and pulled out the obstruction... problem solved for $300.”
Cited in 3 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This started off bad already I called in for drain cleaning special $59 gave the reservationist all notes including saying WE ARE NOT THE OWNER but are responsible for all repairs and she notated the account said it was not a problem so long as our landlord knows ( which we did confirm on recorded line ) he is aware. Asked for them to send driver around and was told they will give me another slot.... Not a good way …”
“We called due to a kitchen sink clog. A few minutes after they began the roto-rootering process, they told my elderly husband they weren't successful and that he needed a $1500 hydro jet job on top of the drain clear out. We paid them $257 and instead called Ace Plumbing, who repeated the same roto-rootering process 2x with complete success. As other customers have mentioned, Rooter Hero is quick to upsell …”
“I actually even give a star because I now am siding with others about these scammers. Last year we had a clogged drain so I called these clowns. They came out and advised it would be $15k to fix since we had root intrusion in the drain and they'd have to replace a section of pipe. Unfortunately we own a duplex with tenants in one side, meaning we couldn't hunt for other estimates so we went with them. Long story, …”
Positive
“Devaun was personable & professional during his visit. He did a great job at draining our bathtub and tidying up afterwards. One less thing to worry about! Thank you!!”
“James arrived promptly & was extremely professional, helpful & knowledgeable. We discussed a plan to further explore chronic drainage issues I’ve experienced in my older home. When ready, I will definitely call Rooter Hero for my indoor/outdoor plumbing needs. Thanks so much!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8★ but analyzed 100-review sample shows 48 one-stars vs 43 five-stars — reviewConsistency 0.075 signals extreme polarization. Yelp reviews skew heavily negative with documented overpricing incidents.
Should you hire Rooter Hero Plumbing & Air?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Rooter Hero Plumbing & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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