Boyd Plumbing, Inc.
Plumber · Folsom, CA
Our verdict
4.9★ on 328 reviews with strong workmanship (22 of 100 mentions) and 10 same-day service notes, but 8 expensive mentions and 1 disputed inspection that triggered a Yelp 1-star complaint about incomplete sewer scoping.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Workmanship depth: camera inspection expertise, patient tech training noted; Sunday sewage backup handled within hours per reviewer
1 cited review
“He was very thorough with his job and took the time to explain all of the aspects of the plumbing issue in depth. He showed me the images from the camera and went into detail about what had caused the issue.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Pre-service technician bio emailed to customers — unique trust-building process cited by repeat reviewer
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Sewer inspection dispute: Yelp 1-star claims tech only inspected 40% of lateral, provided written 'in great condition' assurance that proved false — company refused accountability
“Beware, they do not take responsibility for their mistakes. We paid them to inspect our sewer lateral. They assured us it was in great condition (in writing). Turns out they only inspected the first 40% of the lateral.”
Red flag
Communication failure: 1-star review citing no callback after job, invoice sent without agreed-upon details
“Never called to tell me what was wrong with my rental property. Just sent an invoice even though I explicitly asked to be given a call and for details.”
Pricing runs high: themeCounts.expensive=8 across 100 reviews; $390 garbage disposal install cited as expensive in one review
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had satisfactorily used Boyd more than once in the past but the company has been absorbed/merged by Bonney Plumbing. I got an estimate from them but it was over $4000 more than the work done by a different and better small company, First Call Plumbing. Read their reviews and call them! I think the reviews for Boyd should be taken down since that entity no longer exists.”
“My toilet seemed to be leaking from around the base, especially in front. September 10, 2020 I had a "diagnostic" appointment with Boyd Plumbing after paying $39. for this visit. The "technician" (why don't they call them plumbers?) arrived and I took him into the bathroom and stated that I thought it was leaking in front from around the base. I was thinking maybe the seal was worn out. The technician leaned over …”
“It is difficult to imagine why I would call Boyd ever again. Maybe they have good techs and according to other reviews they are responsive. But ... We bought a new faucet for the kitchen sink. Boyd came out to give us an estimate for installation and refused to bid the job because we did not have a pressure regulator on the home. Additionally, they complained about access, need to pull the disposal, and need …”
Positive
“I had a clogged kitchen sink and Boyd Plumbing was the first company I had come out. Eric R. was my technician and he took the time to explain to me the various issues I was facing beyond just the clogged sink. Eric was incredibly professional, kind, informative, and polite. He was able to get the work done extremely fast and even took extra time to walk me through some additional steps I could take on my own to …”
“I called Boyd Plumbing to handle a sewage back up at my home. Brandy was super friendly and managed to get me an appointment within a couple hours on a Sunday. Alex was the technician who came out and he was great! He was very thorough with his job and took the time to explain all of the aspects of the plumbing issue in depth. He showed me the images from the camera and went into detail about what had caused the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2019.
Across platforms
Should you hire Boyd Plumbing, Inc.?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Boyd Plumbing, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Boyd Plumbing, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Rescue · Lincoln · Sacramento · Diamond Springs