5 Star Plumbing
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Mid-Range
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Trust Score: 0/100 · Based on 721 reviews
Our Verdict
#11 of 13 in Rocklin, CA
- Emergency and same-day calls
- You need this for a complex or high-stakes install
- You can find better-priced options nearby
Hire if: You need clear communication and upfront explanations
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need warranty-grade work on a complex or high-stakes install
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 721 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency supply line replacement billed over $350 for 50 minutes of labor — one reviewer noted high cost but felt no choice due to urgency (CI69mb1yhu7nBohSczao)
What To Watch Out For
Emergency supply line replacement billed over $350 for 50 minutes of labor — one reviewer noted high cost but felt no choice due to urgency (CI69mb1yhu7nBohSczao)
Communication
Communication=2 theme hits; Tolly and Amir both praised for upfront price range before starting and clear explanations throughout (MuRRpNshr3Sn9r3cJRuV, q8dh8Hdcf0BuitaO3Gn6)
Pricing
Communication=2 theme hits; Tolly and Amir both praised for upfront price range before starting and clear explanations throughout (MuRRpNshr3Sn9r3cJRuV, q8dh8Hdcf0BuitaO3Gn6)
Emergency supply line replacement billed over $350 for 50 minutes of labor — one reviewer noted high cost but felt no choice due to urgency (CI69mb1yhu7nBohSczao)
Customer reviews
Reviews from Google, Yelp & more
Amir was able to move a late afternoon appointment to an earlier, more convenient time. He was prompt and did a good job explaining the issues with my drains. The fix was done pretty quickly and the pricing was fair. I had confidence in Amir’s work.
We had a drain cleaning job in our Sacramento home and was very pleased with the interaction I had with the technician, Tolly. He was very straightforward and explained everything to me on the phone as I was not able to be on site. He was able to come earlier than expected and let me know well in advance. He was an excellent communicator and the price was reasonable. I would definitely call them again for our rental home in Sacramento.
I had a great experience with 5 Star Plumbing. Their customer service was excellent from start to finish—very responsive, professional, and easy to work with. The quote they provided was fair and competitive, with no pressure or hidden surprises. What I appreciated most was how open and honest they were in explaining the work and the pricing. They took the time to answer my questions and made sure I understood my options before moving forward. It’s refreshing to work with a company that values transparency and customer trust. I would definitely recommend 5 Star Plumbing and wouldn’t hesitate to use them again.
5 star plumbing offered high-quality service and customer service which directly aligns with their company name. Everything about this company was five stars. I contacted 5 star plumbing as a second opinion. There was flooding in both bathrooms and I was told (by a different company) I needed to reroute the entire plumbing system. The 5 star plumbing technician Eze arrived promptly, assessed the issues, and unclogged the drain! They were efficient, maintained an open line of communication, and provided an estimated price range prior to starting the job! Once the job was done, the problem was explained and job site left clean! Hands down- the best plumbing experience yet! Will definitely use them again and would recommend to those in need of service!
Technician Benjamin was great & came within the hour to fix an emergency compensated supply line to my toilet. He was communicative, kind, & worked to expectations. The price was high, totaling over $350 for the replacement & 50 minutes of labor. It had to be fixed so there was really no opportunity to look elsewhere but I was confident because of the reviews. Overall I’d consider 5 Star again.
Business details
Service area
Based in Rocklin. Serves 5 nearby cities within 20 miles:
5 Star Plumbing