New Flow Plumbing
Plumber · Citrus Heights, CA · Open 24 hours per Google listing
Our verdict
New Flow Plumbing holds 4.9★ across 380 reviews with 100 analyzed; fast_response theme in 25 of 100, emergency service in 12 mentions, but slow_response flagged in 4 reviews and 1-star Yelp complaint cites chronic no-shows and poor_workmanship on high-end toilet install.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Under-1-hour arrival confirmed in multiple reviews: clogged shower drain resolved within 1 hour of call in 1 reviewed case; same-day dispatch on 9 confirmed same-day-plumber mentions.
1 cited review
“I had a clogged shower drain that had gotten worse over a few weeks. I called New Flow and within an hour Arman was at my door and solved the issue for me quickly and cleanly. Terrific service - thank you!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Slab leak / foundation pipe repair handled on-site: Armond and Art broke concrete, found the leaking pipe, fixed a secondary pipe damaged in the process — praised despite high cost.
1 cited review
“I had a unfortunate pipe leak in my foundation. I called NewFlow and Armond was very nice and patient over the phone. He referred me to a leak detector professional and found the leak. They had to cut open my floor and walls and jack hammer the concrete in the foundation.”
Weekend emergency drainage handled: Arman and Vito responded to a Saturday emergency drainage problem.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp 1-star complaint (Mar 2026): installer no-showed first appointment citing van in shop, arrived late to rescheduled appointment without calling — reviewer had to cancel due to other engagement.
“I don't think that I've ever written a bad review before...he called and asked what my plumbing problem was again. After I told him, he informed me that he couldn't help me because his van was in the shop...We set another appointment, he was an hour late, did not call.”
Red flag
Yelp 1-star complaint (Mar 2026): high-end Toto toilet installation ($4,500+ toilets) performed poorly — multiple electronic features not functioning, installer unresponsive after job.
Cited in 1 of the 100 reviews we analyzed.
Slow response flagged in 4 of 100 reviews — one reviewer waited weeks with a clogged drain before finally getting service.
“I don't think that I've ever written a bad review before...he called and asked what my plumbing problem was again. After I told him, he informed me that he couldn't help me because his van was in the shop...We set another appointment, he was an hour late, did not call.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not use this plumber!!! He is incompetent. He came out two times to clear my toilet. He replaced a part, and claimed it was an original Kohler part, and the part was defective. The second time he came out he told me that there was nothing wrong with the part, and that he didn't know why it wasn't filling and flushing properly, or why it was making such a tremendous racket each time I flushed. Since my toilet …”
“Water heater purchase and install. Update: Gas leak after installation. Had to call them back to tighten it up. Strange how it wasn't tight enough to begin with before they left the job. Bottom line, no check for leaks before they left. This could have been serious! No matter what you say, this was a bad installation. Will not use your services again. Please do not contact me ever again. Thank you. Please read …”
“I don't think that I've ever written a bad review before and write this in the spirit of perhaps Heinz improving his customer service. Heinz from HD Plumbing helped us with plumbing work before, so I called him and set an appointment. Just before he was to arrive, he called and asked what my plumbing problem was again. After I told him, he informed me that he couldn't help me because his van was in the shop and …”
Positive
“I can't say enough good things about New Flow Plumbing ! The same day I reached out, they came and did an exceptional job at a very fair price! It is very rare these days to find a company that is honest, professional, and kind. For now on if I ever have any plumbing issues I will definitely call them and you should too! May God richly bless you and your company!!!”
“I had an emergency with my kitchen faucet. Pipes were leaking everywhere and there was no water pressure. Arman was able to come out quickly, get the parts replaced, fix the water pressure issue and explain to me exactly what caused the leak. No issues since. Customer service was excellent all the way around. I'd recommend anyone in the area needing plumbing work to go with New Flow!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Google 4.9★ vs. Yelp reviews include 1-2 star complaints about appointment no-shows and botched high-end installations not visible in Google sample. Yelp negative pattern differs from Google positivity.
Should you hire New Flow Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own New Flow Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
New Flow Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Lincoln · Sacramento · Rescue