5 Star Plumbing
Plumber · Sacramento, CA · Open 24 hours per Google listing
Our verdict
4.9★ across 4,407 reviews — fast_response in 30 of 100 analyzed, same-day water heater installs documented, but a $150 visit fee just for a quote and one $530 snake-without-camera charge are real friction points.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Sacramento, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day water heater service confirmed: gas unit installed within 4-hour window (John Wachter); Amir coordinated with contractor, removed old heater and returned same day for install
1 cited review
“Same-day call and service within 4 Hours window. The newly installed gas water heater working great. Dave is a very experienced technician, high quality workmanship.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Pricing cited as competitive in 11 of 100 analyzed reviews (cheap-plumber=11, fair_pricing=6); one bid came in $3,000 less than all competitors and upgraded materials at no extra cost
1 cited review
“Their bid was $3000. Less than everyone else and they replaced my galvanized supply line with copper even though the bid was for plastic. Amir and Mo were very professional and very knowledgeable.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Weekend/off-hours emergency response documented: sewage stoppage cleared next morning (Kelly Williams); weekend plumbing emergency resolved by Eze same day (Sandy P.)
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two-visit diagnostic failure on active floor flooding: $530 spent across two visits with no camera inspection despite obvious need — charged for incomplete diagnosis (Oa6hL1SeQwZ14rVjmVE5)
Cited in 1 of the 100 reviews we analyzed.
$150 non-refundable visit fee to receive a quote — cited as a dealbreaker by David C. (2-star Yelp); atypical for the market
“The require a "visit fee" of $150 just to get a quote. There are too many good options to deal with that. Pass.”
Recurring flooding issue: tech charged $230 and did nothing, second tech snaked without camera and charged $300 — customer still flooded after two visits (Janet Sutton, 1-star)
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They want to charge 149$ JUST to come over and give you what other businesses provide as a FREE estimate. NOT hiring them for sure !”
“I originally contacted this company to repair a running toilet and to get estimates on replacing some bathroom fixtures. During the visit, I was shown options for replacing sink fixtures and a bathtub fixture. I declined the bathtub work because it sounded like a much larger project than I wanted to take on. I had not initially planned on moving forward with the sink work either, but I was encouraged to do …”
“They responded quick and were able to come out same day to replace water heater. However the installation wasn’t safe. The installer didn’t complete basic soap test for gas leaks at the end he just left. Unfortunately the gas was leaking all night, and left us with garage full of gas. Also when he was installing the water heater he didn’t use ladder when needed he had his one foot on gas pipe and another on my …”
Positive
“Amazing company, amazing service. I had an emergency plumbing issue, a sewage stoppage, so I contacted 5 Star due to the great reviews. Amir came out the next morning and cleared everything for me. He explained everything he needed to do and was so friendly and professional about it. He cleared the problem, which I thought would take all day but he was done in hours. The pricing was very reasonable for the problem I …”
“Amir from 5 Star Plumbing was excellent. Pricing was very reasonable, and scheduling was easy. We booked Wednesday night for 4:30pm the next day, and he was able to show up early at 11am. He coordinated seamlessly with my contractor, removed the old water heater in the late morning, and returned late afternoon to install a Bradford White unit with a thermal expansion tank after drywall was finished. My contractor …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9★ vs BBB B- rating — not a full platform discrepancy but BBB rating below average despite near-perfect Google score warrants note.
Should you hire 5 Star Plumbing?
Best for
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own 5 Star Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Sacramento · Lincoln