Rapid First Plumbing

They offered the best deal for the service by value of pricing. $265 for drain cleaning only. I didn't want the camera service since it would cost $300 something more. The technician was really nice and could offer a detailed explanation of plausible causes of blockage. I would recommend and refer.

Rapid First has been a great company to work with. They have a great team and the best is Steven. I highly recommend working with him. I will go back to work with Steven for all my plumbing needs. I got 3 bids and they were the best price. I was happy with them in all aspects.

Travis was great! He arrived and was respectful and efficient. Very clear about what was causing my issue (kitchen sink backed up and not draining). He provided the options and proceeded with my selection. He also checked other items while he was doing the work and made some recommendations. Highly recommend! Thank you!

They won't service you if they dont think they can up sell or charge crazy price. They also are bad at keeping appointments.

So disappointed in their dishonesty. I've used them for a few years, but today their quote was $175 an hour plus parts. What they didn't disclose was they grossly mark up the parts price, adding over $100 to the parts cost. Crooks. Won't use them again.

Short version: Meghan from rapid first plumbing was dishonest. I do not recommend rfp bring your hard earn honest cash elsewhere Long version: I had a leak in my toilet and was recommended RFP by friend and by yelp. Called and Meghan picked up. I told her my issue and she was going to send someone out. I then asked her about the cost for them to send someone out and she said 175/hr plus parts. That didn't answer my question about how much it will cost for them to evaluate my problem. So I asked her again about the fee for the guy to come in to diagnose the issue and she says 175/hr and they will give me a quote on the total fee before I start. Again that didn't answer my question so I asked her how much will it cost me for the guy to come out today. Then with a slight annoyed attitude, she says it's free for them to come and look and once they have a quote it will be 175 an hour plus parts. Skip forward 3 hrs, the tech came (Travis s5) and I showed him the problem. After checking it out he told me I should buy a new toilet and they can install it for me. I was like great I'll get it and call them back. He said it'll roughly take an hour so about 200 to get it installed. I was okay with that and he told me to call them once I buy the toilet. Then he proceeded to write me a bill for 75 dollars for today's evaluation (service charge). I was a bit confused and told him what Meghan told me. He calls Meghan and she tells him she only told me about the hourly rate. At this point I am extremely disappointed. I don't mind the service charge. The guy came out and did honest work and should be compensated with the fees set. However, what I am livid about is the dishonesty Meghan showed. If she would have just told me the truth or told Travis the truth, things would be easier. In this type of business, trust is far more important. Needless to say I will not be calling rapid first plumbing anytime soon and I will definitely not recommend this dishonest place to anyone. I will also make sure none of my family/friends visit rfp. You never know when they will perform a bait and switch on you. STAY AWAY! More honest plumber out there!

I would NOT recommend this company. The only positive about this company is they arrived the same day I called. However, I was quoted a price to rebuild the main shut off and irrigation piping to resolve three issues I had. I was told they would be installing copper for the main line section and would replace all valves (total 3 and fixing the issue that caused the leak ) in the section for approx $1500.00. Estimated time for fix was two to three hours. On the day the repair was scheduled the tech had an emergency so they wanted to delay another day or they could send another tech. They sent another tech who arrived late due to the earlier issue. The person who arrived said he would replace the main shut off valve and a coupler which would take less than an hour because he would just cut the existing line and insert coupler and new shutoff valve for $1500.00. YOU HAVE TO BE KIDDING ME! The whole justification for the high price was that they would be rebuilding the line and replacing three valves and fixing the leak in the rebuild. This seemed like classic 'bait and switch' to me which is completely unethical. It clearly states on the work order a rebuild with replacement of valves. I clarified with the tech that he wanted to do less than what was originally discussed for the same money and when he confirmed, I immediately cancelled the service. To be fair, I did call the company to voice my displeasure and the lady I spoke with was very friendly and apologetic. She stated it was a misunderstanding between the two techs on what would be done, for what price. However, this means there is a breakdown in their communication between techs and the lack of detail on their written estimates to properly describe the work to be done. I did explain to the tech that arrived that there were three issues to be resolved not two and what I was told would be completed but he thought what I described was different than the work order.

Coming back from short weekend trip out of town, the last thing I needed was something to remind me why I even left in the first place. Well, that's exactly what happened when I came home from a short relaxing vacation to a leaking toilet. Granted, it wasn't over flooded with poop and other nasty stuff. It was just when I flushed it; water would just start seeping out and get all over the baseboards and cabinets. So I immediately get on Yelp and start searching for a plumber because this is the last thing I want to deal with at 11:30 p.m. after half a day of traveling. I came upon Rapid Rooter plumbing which happened to be open 24 hours. I was greeted by a friendly customer service rep, and I proceeded to give her all the information she needed only to find out that the previous owner of the house have had service done before (no, I am NOT Cynthia, thank you!). She informed me that a technician can come out that very night, but the hourly rate would be over $200, but if I wanted a technician come out in the morning, it'll be $164, not including parts. I chose the latter, obviously. The next day, the technician came out at the time frame promised. They called me prior to him coming to let me know he was on his way. Steve, the guy who came out, was very friendly. He assessed the damage within 5 minutes and gave me the cost of everything and then proceeded to fix my toilet immediately. He was done within maybe 15 minutes, and he did a good job of cleaning everything up for me. If anything in my house breaks again that requires a plumber in the future, I wouldn't hesitate to give Rapid Rooter a call again, even with the crazy hourly rate! I'd rather pay a large upfront cost than having to spend more money in the future for damages done if I don't get it taken care of immediately.

Okay, you have heard it before, but hear it again. All toilets in the house backed up and was coming back out the tub. Yes, my morning business was now floating in the tub. I needed someone to come out quick to handle the issue and solve the problem right away. Many companies I called said "we can be there later today"...Not what I wanted. Yes, I am demanding as most may know, but Rapid Rooter handled it very quickly. I was told the technician would be out to my house in about an hour, and bam! There he was "On Time". (Master) Luke was my technician and he helped to diagnose the problem and went straight to work on it. He cleared out the main drain line and everything was flowing as it should. He even had me test it out multiple time to double/triple check the line was clear. I got to see the problem as he showed me what the issue was. Roots were getting into the line causing a blockage. Luke "Rooted" it out and cleared the lines in no time. This was my first time using Rapid Rooter, but will definitely not be the last. They are going into my book for helpful people to call. Pros: 1. Wore boot covers into my house to not get it dirty. (Much appreciated) 2. On time. 3. Reasonable Rates. 4. Quick diagnosis and repair. 5. Personable technician willing to educate. 6. Not having to shower/bathe in my *(&&(%! Cons: 1. I had to go back to work. Trust me, if you get (Master) Luke from Rapid Rooters, you will not be disappointed.

ZERO STARS I absolutely will never use this company again! The plumber came to unclog the main sewer line at the cleanout in the yard. At one point he came into the bathroom to make sure the toilet was flushing. The bath floor had standing sewer water on it and when he left the bathroom he stepped directly on the carpet without protecting it from his dirty shoes. I'm getting the carpet professionally cleaned and asked Jeremy, manager, if Rapid First Plumbing could cover the cost of carpet cleaning-$125. I've been a regular customer of this çompany for many years and thought he might pay for the cleaning since I've been a good customer and the plumber didn't protect the carpet from sewer water. Jeremy passed me on to Michael for approval of paying for the carpet cleaning. Michael said if I could show proof of marks that were left behind or damage he would pay but otherwise it didn't matter to him that bacteria laden sewer water was left behind by the plumber's shoes! He was very unpleasant to the point of displaying traits of narcissistic rage. I had to end the conversation, it was clear that he would continue his arguing without trying to resolve the issue. Rapid First Plumbing lost a customer today and I'll be sure to spread the word to never use this company, ever! Would prefer to leave a zero star rating

I had Rapid Plumbing out to diagnose an issue and provide a quote for a water heater replacement. The explanation I received felt questionable. When I asked if the pilot light could simply be relit, I was told it could not. The technician then quoted a very high price for replacement and said it would cost $250 just to “clean the ignition and reinstall it.” This was supposed to give me a day since there is a leak that apparently puts out the flame (not sure how cleaning would improve that situation). When I pressed further, I asked if the pilot light could at least be turned back on temporarily to give my tenant hot water while I gathered more quotes. The technician suggested it wouldn’t last even five minutes—but after being relit, it has been working for hours. What’s frustrating is that I’ve had a positive, honest experience with Rapid in the past, which is why I called them back. They earned my trust and they should earn my dollars too. Even if the replacement estimate was still high, straightforward communication would have gone a long way. Instead, the interaction left me questioning the integrity of the advice I received. Hopefully this is not a reflection of management.

I have had a problem with a clogged pipe for months. I have had it snaked twice by another company the past couple of years and it still continue to clog. Christian came out and did his best to undo the clog, but it just wanted to show how stubborn it was. He didn't give up and had reinforcements show up. After multiple attempts and a snake getting caught, a camera was used and they found a hole in the pipe. If it weren't for the clog being so stubborn a camera may not have been used and the hole would have continued to go unnoticed. We made a decision to fix the pipe and put a clean catch in the same spot. I was extremely happy that the break was outside the house. Travis was awesome. After having the concrete cut, he took over and cut the pipe, put in the clean catch, cemented the area back up, removed all the old concrete and debris and it looks like nothing happened. It was reading the other positive reviews that made me choose Rapid Rooter and I'm extremely happy I did. And the overall cost was very reasonable. Oh, and the girls at the office who answered my multiple calls were very friendly and informative.

It's rarely a good day when you have to call a plumber, but I'm thankful that I have Rapid Rooter there when I need them. My landlord has used Rapid Rooter in the past because our yard has a lot of tree roots growing through the pipes and causing clogs. So, when my bathtub and toilet water levels began to rise as my washing machine was rinsing, I knew I had a problem. I called Rapid Rooter on a Saturday morning and spoke to Allison, who was super friendly. She said she would send someone out. It took a few hours for the Rapid Rooter guy, Jake, to arrive because he was on another call. He spent about an hour grinding the roots out of the sewer system, plunging the bathtub, and checking his work both with a camera in the pipe and by running water through the system. It ended up costing $164 (which was the price Allison quoted me on the phone), but they guarantee their work and are efficient. I give Jake a big thumbs up for explaining the situation at hand and for being friendly in his interactions with me. Rapid Rooter will always be the company I turn to if I have another plumbing problem.

The technician that responded to my plumbing problem was very fast and friendly. Nice vehicle, well dressed and helpful. The reason for the three star rating is the strange company policies that did not allow him to actually come in the house to address the plumbing problem. I don't know how a plumbing company makes money when they're not allowed to bring equipment inside the house to fix the plumbing problem. I do most all my own work but did not want to deal with this clog which is why I called them and after they confirmed that they were unable to bring the machine into the house to unclog the drain they left without charging me. I proceeded to go get my own drain auger, remove the toilet, run the auger down the drain and clear the clog myself which wasn't horrible but it was tedious and dirty and I simply didn't want to do it myself. They could've made some easy money by dealing with a simple clog but chose not to. Three star rating for strange company policies that don't allow plumbers to actually fix plumbing problems inside a house.

I want to thank a specific employee, Charles, for being good at his job and smarter than the average bear. Over the course of a couple months I had two guys from another company come twice, and one other guy from Rapid Rooter come by twice because our kitchen/laundry clog issue kept returning. Charles was the first to look under the house and notice that the drain pipe had been poorly repaired by an amateur, and also see that the entire underside of the house was soaked. By repeatedly bashing a snake down a pipe system "repaired" improperly with irrigation 90 degree fittings, the other guys had broken a connection at the head of the drain. I'm a fix-it kind of guy and was able to lay plastic out ahead of myself to stay out of the mud and I properly replaced the connections that day, including adding more support. In cutting out the bad sections I found a 90 degree bend near the end that was completely clogged--nothing was getting through it. All the laundry and dishwasher water was dumping under the house! So thank you, Charles!