Water Heaters Only, Inc
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 138 reviews
Our Verdict
#3 of 11 in Folsom, CA
- Emergency and same-day calls
- Budget-conscious homeowners
- Water heater install/repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 96 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 138 Reviews Tell Us
Emergency Response
Fast response cited in 21 of 96 analyzed reviews; technicians arrive within 1-2 hours and carry units in the van for same-visit installation.
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
Workmanship detail noted in 25 of 96 reviews: technicians go code-compliant, identify ancillary issues like anode rod leaks, and leave the work area cleaner than they found it.
Pricing
Water heater specialty is exceptional: 63 of 96 analyzed reviews mention water heater work; reviewers describe same-day installations on Sundays and pricing roughly half that of competitors.
Customer reviews
Reviews from Google, Yelp & more
Woke up Sunday morning my water heater was toast water pouring out everywhere made the call. Luis was here in two hours. We had a great time. He was funny and very skilled at what he does
Wesley did an excellent job to install the water heater for us. We have two 50 gal system and a water recirculating pump. He is very dedicated to his job especially near the completion, he found out the water leak from the anode rod of one unit, he went to Home Depot and bought the tool to fix the water leak. I really appreciated the efforts he did.
Want to send a HUGE thanks to our installer Matt Hoffman for his fantastic service, professionalism, and absolute expertise restoring our desperate need for hot water! Matt clearly takes pride in his work and ensuring every detail is addressed while being supremely organized and efficient. There's simply no replacing experience. Thank you Matt for doing such an amazing job installing our new water heater!!!
Called on the phone about getting a thermopile replaced for my water heater. The lady used scare tactics to try and upsell a whole water heater replacement by implying that my unit was under under recall (which it was not) and could be a fire hazard and they would not repair it. Pretty shady……
My 13 yr 75gal Brad White Water heater went out Saturday Evening, On Sunday, I got a quote from BBros to replace control valve and thermopile for $2000. New WH replacement $11000.00. Called Water Heaters Only, Chris N. arrived an hour later (great response), I asked for a replacement quote, he said he could do the job that day (on a Sunday!) and gave me a quote for half the price of BBros, They had State brand in stock but I was looking for a particular brand with a particular control valve and he said he could order and install it next day. Chris N. came out on time and did a great job installing the water heater and new recirculation pump, new expansion tank, added a new pan, and pulled a permit with the city. Throughout the install Chris went over his plan on how he was going to configure the equipment and hardware, asked if I had any questions and did a great job keeping me informed of the progress. It was evident on the completion of the job that Chris takes pride in his work and I couldn't be more satisfied. I will give my recommendation to all to call Water Heaters Only if you need a water heater.
Extremely Happy with Water Heaters Only! I was extremely happy with the service I received from Water Heaters Only. They were able to send someone out the very next day to replace my 20-year-old (yes, original!) water heater. From my first call, I was impressed — the person I spoke with was professional, friendly, and knowledgeable. John F., the technician who completed the installation, was meticulous in his work. He arrived on time, cleaned up the area thoroughly, and made sure every faucet in the house was functioning properly before he left. I waited to post this review until the Roseville Building Division completed their inspection — the inspector confirmed it was top-notch work with no corrections needed. I highly recommend Water Heaters Only for any water heater repairs or replacements. Excellent service from start to finish!
Woke up to a flooded garage from a leaking water heater. Turned off the water supply and Called Water Heaters Only. A preliminary estimate was given over the phone and was reasonable, so I scheduled an appointment for the next day. Soon after, they called back and said they have an opening for same day if it works for me. I accepted the same day appointment and Matt arrived on time. He evaluated the situation and confirmed the estimate that was given. He had everything needed on his truck and completed the water heater change. When he was finished, he went over all the details and controls. Thanks for sending Matt out for our install, he was great to chat with and did a super clean and professional installation.
It's always a drag to try to take a shower and find that you have no hot water. It's worse when you go into the garage and find that it's been low-key flooded by a burst water heater. I called Water Heaters Only at ~8 the next morning and they were on-site by ~10am. By 1pm I had a new water heater, all up to code with a pan and expansion chamber. Chris, the technician, explained all the options to me and helped me to understand the differences of getting a tankless vs tanked option, as well as explaining the permitting process. He was very knowledgeable and helpful. Great service and definitely my first choice if I need a replacement water heater in the future!
Great Service & Installation! From start to finish, the process was seamless & easy. Cyrus was efficient, friendly & professional when I called with questions & quote. So nice to speak with a living human being instead of leaving a msg. I quickly received an installation appointment for the following day! Communication was thorough with texting time that John, the Installer, would arrive. Right on time! John was friendly, professional and knowledgeable with all aspects of the unit & install went great. The quote was honored and I have a new Hot Water Heater! +5 stars for excellence! Thank you WATER HEATERS ONLY!
Our hot water heater had been giving us problems for months and then stopping working. I called Water Heaters Only and they had a technician come out to us the next day. Chris is the GOAT!!! He was extremely professional, personable, and efficient installing our new Navien tankless water heater. Our old tankless water heater would take 2-3 minutes to get hot water to the upstairs bathrooms but the new Navien with the recirculating pump is getting water to those same bathrooms in 10-15 seconds. I would recommend Water Heaters Only and Chris to anyone who needs a new hot water heater. 5 stars!!!
I am beyond pleased that I chose Water Heaters Only to replace our water heater. We had a very scary incident the night before (fire dept. and PGE came out!). I called W.H.O the next morning and they sent Matt Hoffman out. He arrived exactly when he said he would, inspected and looked things over, explained what was wrong and possible solutions. I decided to have it replaced. He did an excellent job in a very reasonable amount of time. I trusted the job was going to be done correctly and it was. I highly recommend this company for your water heater needs.
After hearing about water heaters only on NPR right after we determined we needed a new water heater, I called them, they answered all my questions and within a short period of time found me a new water heater and scheduled an install the next day. Brandon came out today and disconnected and installed the new water heater. He was excellent!! Polite, thorough, knowledgeable and quick!! I am so glad I heard about this company and will refer them any chance I get!
I had a fantastic experience with Chris Nusom from Water Heaters Only, Inc.! He was incredibly knowledgeable, professional, and efficient throughout the entire installation process. Chris took the time to explain everything clearly and made sure the new water heater was up and running perfectly. I was very impressed with his expertise and friendly attitude!!! Highly recommend Chris and this company, thank you for the great service!
My water heater had a leak and corrupted the sheetrock and wall behind it. The repair needed to be coordinated with the new heater and Water Heaters Only helped with that. John came out to give me and estimate. He is a very honest and reliable person. He installed the heater and it has worked flawlessly since. I would recommend this company for being honest, reliable and knowledgeable. Also, they are nice and flexible.
I wanted to leave a 5 Star review for Water Heaters Only ! My water heater had issues and the company sent out a very professional tech ! John gave me an honest evaluation and estimate. I decided to get the install done. Great and professional service tech for the install, high quality parts and I will recommend this company for all my friends and family ! Thanks again for great customer service and getting the job done !
Business details
Service area
Based in Folsom. Serves 6 nearby cities within 20 miles:
Water Heaters Only, Inc