Rooter Hero Plumbing & Air
Plumber · Citrus Heights, CA · Open 24 hours per Google listing
Our verdict
Rooter Hero Citrus-Heights has a misleading 4.8★ Google aggregate on 564 reviews: the 100 sampled split 47 one-star vs 41 five-star, with surprise_fees flagged in 8 reviews and poor_workmanship in 5 — nearly identical to positive signals.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Sacramento, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast response confirmed in 14 of 100 analyzed reviews; same-day drain clearing in 15 minutes cited (themeCounts.fast_response=14).
1 cited review
“Showed up within an hour to fix a water heater leak that surprised us while T-Day prepping! Liam did a great job, was pleasant, quick, and got the job done.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water-heater emergency handled within an hour on a holiday (Thanksgiving); drain-pipe repair completed with quality workmanship noted (themeCounts.workmanship=13).
1 cited review
“Showed up within an hour to fix a water heater leak that surprised us while T-Day prepping! Liam did a great job, was pleasant, quick, and got the job done.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fees flagged in 8 of 100 reviews; one reviewer filing claims with contractor state license board, BBB, and small claims over a toilet damaged by technicians (themeCounts.surprise_fees=8).
“I am filing claims with the contractors state license board, the better business bureau, and small claims. This company scams people. I have been given the run around about a toilet they damaged in my home over a month ago.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Poor workmanship cited in 5 of 100 reviews; $2,200 hydro-jet job left problem unsolved — a second plumber fixed it for $300 by finding the cleanout in the front yard.
“$2200 and didn't solve anything... Had someone else out 2 days later. He found the opening to the sewer line trap in the front yard, opened it and pulled out the obstruction... problem solved for $300.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Water heater age misrepresented by technician (quoted 2014 vs actual 2017 mfg date) to justify $3,200 replacement — second opinion confirmed no replacement needed at far lower cost.
Cited in 1 of the 100 reviews we analyzed.
Pricing disputes appear in 45 of 100 plumber-cost mentions; 5 reviews explicitly call quotes 2-3x market rate and one cites a $2,200 hydro-jet that solved nothing (themeCounts.expensive=5).
“$2200 and didn't solve anything... Had someone else out 2 days later. He found the opening to the sewer line trap in the front yard, opened it and pulled out the obstruction... problem solved for $300.”
Cited in 3 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Where do I begin. They came and looked at our water heater and recommended it be replaced as it was manufactured in “2014”. Cost estimation was approximately $3200. Not sure if they do background checks on workers, but not on the subject who arrived at our home who was recognized and known to law enforcement (I just retired). Though they were nice enough, we don’t need to know about your life story and what …”
“I actually even give a star because I now am siding with others about these scammers. Last year we had a clogged drain so I called these clowns. They came out and advised it would be $15k to fix since we had root intrusion in the drain and they'd have to replace a section of pipe. Unfortunately we own a duplex with tenants in one side, meaning we couldn't hunt for other estimates so we went with them. Long story, …”
“What started as an emergency 11pm call at night turned into a huge fiasco. The sewer backed up into our downstairs bathroom. Determined to minimize the damage and get the problem solved I call rooter hero, as they are 24/7. Our initial contact was extremely pleasant, Tommy, the "contractor" came off extremely professional, and seemed like he really wanted to help. They charged 400 dollars to scope the pipes to see …”
Positive
“Received same day service. Jacob was professional, explained the procedure well and removed the clog in my shower drain in 15 minutes. Would highly recommend Rooter Hero!”
“Lee did a super job of explaining why we had a problem and why the rotor wouldn’t work. He kept in touch with us to let us know when he was on his way arrive properly. He was always smiling. Thank you so much for sending him even though he couldn’t complete the job. He was very professional and explained things very well.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google aggregate 4.8★ across 564 reviews appears inflated vs the 100-review sample showing 47% 1-star ratings and 0.098 consistency score — substantial internal platform variance.
Should you hire Rooter Hero Plumbing & Air?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Rooter Hero Plumbing & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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