Preferred Plumbing & Drain

I called to schedule an appt and they scheduled it for 2 days later. However, they called back a few minutes later and said one of their techs, Brenden, was free to come out within the hour. Fantastic! Brendan was knowledgeable, cleaned out the sink drain, and took the time to explain what he did to clear the drain and what to do to try and prevent future plugs. I also asked if he could tighten the loose faucets which he gladly did. I highly recommend PPD.

Mohammad was very attentive and patient. He listened carefully and did everything possible to get the work done. Thank you so much for taking the time to help us over the weekend.

I had an excellent experience with Preferred Plumbing and Drain from start to finish. The entire process was easy and well organised, with clear communication at every stage. Scheduling was flexible, which made everything much less stressful. A special shout out to Corben, who did the work. He was incredibly kind, professional, and respectful throughout the job. He took the time to explain the issue clearly, kept me informed as he worked, and made sure everything was done properly. His attention to detail and commitment to quality really stood out. The leak issue was solved efficiently and the workmanship was excellent. Corben went above and beyond to ensure the job was completed to a high standard, and his positive attitude made the whole experience even better. I highly recommend Preferred Plumbing and Drain, especially if you are lucky enough to have Corben handle your job. Outstanding service and great results.

This company is a scam!!! They came to my rental house to fix a drainage problem. The technician made several mistakes and was very sloppy with his work . Dirt water was all over my kitchen when he was "done". He found something in the drain pipe and allowed me to touch it. We both could not determine what it was and he threw it away. Weeks later I received a bill from my property manager saying I dumped a sponge in the kitchen sink, causing the clog. Whatever it was, IT WAS NOT A SPONGE. They billed me nearly $500,- for this repair. I called several times to this company and was informed management would call me back. I never received any calls back. After too many calls, I finally spoke with a person who started yelling at me, saying he was in the business for many years and could see on the picture that the technician took, that it was a sponge, because HE KNEW from experience. I told him that I was there in person and even touched it and it was not a sponge. He became really rude and dropped the phone conversation. My property management company charged me the amount for negligence which was based on a lie. DO NOT TRUST THEM!!!!!

Bad experience! Very unprofessional! My landlord hires this Yang plumber to come fix a clogged through my garage. He complain the smell in my garage. He said, I put hair in my kitchen sink that why it’s clogged! He also was very demanding me to clean my own garage when I knew what I was purpose to do as a tenant. Very rude!!! I would never support this company never again 12/08/2023 (Friday) the dates that this happen to me.

I very highly recommend this company! I recently bought a home in the Sacramento area and my plumbing/sewage had a backup effecting my kitchen sink, tub, and toilet. I called Preferred Plumbing at around 8 p.m. and they were very friendly, professional, and the person who answered the phone was very knowledgable in answering my questions. I went ahead and scheduled for someone to come out to take a look, but when I called back for an ETA about a half hour later, it was a little longer than I thought I could wait because I had to #1. So, I made the mistake of cancelling my appointment with them because I called a bigger (not better) company that was able to give me a smaller window between 10-12, well, after trying to contact them several times after 12 a.m., they finally called me back at 12:30 a.m. and said they needed to reschedule. I was so livid because I waited all that time (still having to go #1) when I could've just waited my turn with this company. I called Preferred back and spoke to Bryan again and he informed me that their next appointment was now at 9 a.m. and he asked me if I would like to schedule the appointment. I told him there was no way I could wait because I only had one bathroom and at this point I was about to burst. Haha! He apologized and I thanked him and we hung up. Not even 2 minutes later, my phone is ringing and it's Bryan (my savior has come to my rescue) He says that he has a tech in the area and they had a cancellation (in my heart, I believe they made special arrangements for me) and they would have someone over shortly. Anthony was the technician that showed up shortly after to rescue my night (and my bladder) Haha! Anthony was very professional and knowledgable. He quickly and efficiently got the job done, cleaned up the mess, and was out the door! Needless to say... I will never use another company!

**Update** The VP of the company responded to this review which I appreciate, and ensured that someone reached out to connect with me about what happened. While it doesn't change my initial experience/review, I think it's only fair to include their follow-up. They took my word for what happened and made a genuine effort to figure out if they could help in any way and earn me back as a customer to make things right. Maybe it's just PR damage control, but regardless, I do respect the fact they reached out. They also said that they've never had something like this occur before, and based on their other reviews I'm inclined to believe them. Anyway, just wanted to share the experience I had. *Original Review* If I could give a 0 star review I would. This company no-call no-showed our house 3 times for a major water leak issue. Instead of contacting us, I had to reach out asking why they didn't show up. "No available technicians in the area, can we reschedule?" Cool. I get that plumbing jobs can take various turns and may be hard to estimate...hell, I even get that they're probably busy and dealing with a lot of stuff. But how about just calling and letting us know? Had I not been forced to use this company (it was the vendor required by our owner's Property Management) I would never have rescheduled. But since it was an urgent issue, I did...two additional times. Literally two more instances of no-call, no-show. Their response: "hey uh, so the technicians are busy, can we reschedule?". Absolutely ridiculous. This might be a one off, but this was so unprofessional during a major leak issue that I'd never recommend this company to anyone. Go with somebody else.

After extreme weather in April, 6 units suffered sewer trouble. I called Preferred, and as usual, my call was received by a human being around 10am Sunday April 12th. The dispatcher said a drain tech would be coming from Placerville and would be there around 12-1pm. Amari tech #83, arrived early, around 11-11:30am. He proceeded to hydro-jet and snake our cleanouts for the next 12 hours without any success. The next morning, Amari and Corben tech#96 showed up and proceeded to snake for what was another 12 hours , adding 3 -80 foot baskets to the machine from multiple cleanouts with no success. Around 5pm a high level tech, Josh #84 was sent to help. After more extreme snake work, around 10 pm, they finally seemed to hit something. This was so difficult, it took two tech's pulling on the cable at once to get it to to move 2 feet. The tech's took turns two at a time with vice grips locked on the cable for added grip. It was getting late, so they planned to return again in the morning. I have never seen men so dedicated to their profession and to resolving what was turning into a nightmare for our residents. Finally, on the third day the blockage was cleared. My hats off to the new property hero's at Preferred Plumbing and Drain. They also handled frustrated residents beautifully! Despite the problems our residents forced on them, they always remained polite, respectful, and non-confrontational. Always responding "we are doing all we can. We just want to get this finished". Thank you all for your perseverance, and taking stellar care of our residents, John Sechrist Espana East Villas Maintenance

Be wary and cautious!! Every part of Preferred Plumbing's advertising emphasizes that they will provide a quote before doing any work. This unfortunately was not our experience. We had an issue with our toilet in which the water turned purple and we were worried it was a bigger issue after some Googling, hence called professionals just in case. Coordinating the service was very easy and efficient. The plumber came and diagnosed that no, there was no contamination, it might just be weird coloration from a clog. So no work should have been needed. I had a plunger and we unclogged the toilet in literally 2 plunges. I could have easily done this myself, but the plumber just did it. The plumber was in and out within 10 minutes. We were NOT quoted at all for any work. I went on assuming that we had a free inspection. Since we were not told there would be work and weren't quoted a price, we assumed there would be no charge. I later was emailed an invoice for nearly $200. We have been calling many people at PPD and everyone seems to admit the mistake, but is not able to help clear the bill. We would have happily paid for service if there was a major issue and work was done. Our landlord has paid for plumbing services in the past when work was actually done. If you use this service, be cautious to ensure that quotes are provided to prevent being blind-sighted by unexpected charges!

I live in a space that is managed by a property management group, and in an emergency, it can be challenging to get same day service. Our kitchen sink was backup from the upstairs toilet, and this happened in the afternoon, so I quickly notified the property management company. They needed to do their thing, then finally after a bit of waiting on the property company, I was told the tech would arrive between 6:30-7:30pm, and that was no problem. Genesis was my tech, and he was awesome, he stayed well into the evening troubleshooting, and snaking the line very well. The backup wouldn't clear, so then he went into the crawl space to make sure all options were explored to resolve the backup. He found the secondary cleanout and came up with the plan to return the next day to better clear the line. the job is now complete and was well executed, i can use the kitchen sink again. He is a very good tech that thinks about all the possibilities to resolve an issue. I'm not sure which location dispatched Genesis, however there lucky to have him. I would call Preferred Plumbing & Drain

Lifesavers I had a broken water spigot at one of my units in a triplex . Had to shut water off to 2 units to repair. Originally wasn’t able to get Preferred Plumbing out here cause they were booked. I called 10 other plumbers . One of which cancelled last min cause they “ Didn’t service our area.” Really then why did you set the appt. ? Anyhow , while in the midst of panic cause I had an angry tenant , rightfully so, who calls but Michael from Preferred Plumbing . He talked to me last night and remembered he talked to me and called to say they could have someone here in a timely manner and he sent his guys out . How nice. He didn’t have to do that but went above and beyond to call me and get my issue taken care of . And he remembered me. That’s amazing customer service. Both plumbers were professional and courteous and I will definitely use them again for any plumbing we have here . And the price was great. I expected an huge bill for a weekend job but was told that this was considered normal business hours . You guys are the best. Thank you a ton

I am writing this to submit a review on the service performed at my house for a new water heater installation by Michael Rivera. This was in Dec of 2022. He did an excellent job! He is very professional, came on time, updated me when he was out buying the new water heater. Not just that, he did a fantastic job, he also installed an additional leakage proof equipment. I am so happy with the job he did. And also cleaned up well afterwards. A very neat job and a very reliable plumber Michael is. And very knowledgeable too, which helps a lot. And he didn’t insist on installing a new heater, like other plumbers push you to do, although my previous heater was more than 20 years old. He let me take my time and decide myself. I really appreciate both Michael and his team at Preferred Plumbing. Their name is very suitable for them too. I would definitely PREFER them to any other plumbers. Keep up the good work, Michael. Thank you very much for a wonderful job!

My property management office contacted Preferred Plumbing late Thursday afternoon, I received confirmation soon after that the Plumbing Technician would arrive between 11:00am and 1:00pm on Friday, the next day. The Technician, Freddie arrived as scheduled. He identified himself and stated the nature of the repair order. Freddie was very knowledgeable, professional, respectful and mindful of my property. Once he determined and confirmed the issue, he communicated to me approximately how long the repair would take and exactly what he needed to do. Freddie thoroughly resolved the issue preventing future issues regarding the service call. Freddie provided a complete cleanup of his work. Freddie provided exemplary service and is a great representative for the company. I followed up with upper management and recommended they contact Preferred Plumbing in future issues in the complex. KUDOS Freddie. Debra Mc. A Very Satisfied Customer/Tenant

On 3/26, my kitchen sink line was not draining and my washing machine line started backing up as well. I called Preferred Plumbing & Drain and they sent out a technician the same day. My kitchen line was so backed up that the snake broke in my kitchen line. They sent another technician out to assist. They pulled the cable out very quickly. They went to the backyard clean out and as soon as they removed the cap it overflowed. They cleaned everything up, cleared the line and cleaned up the overflow mess. They were even telling my curious daughter what they were doing as well, it was very professional and thoughtful. On top of that, they fixed my water pressure in my kitchen as it was super low ever since my water heater was changed out by my neighbor. Special thanks to Darion #82 and Corben #96 for their professionalism and hard work!!

Are water heaters on some diabolical timer, set to self-destruct on weekends, holidays, and after midnight, only? Thank heavens for Preferred Plumbing & Drain! My water heater quit on me, leaving me with a flood on a Sunday morning. I panicked knowing I wouldn't be able to get someone to come quickly on the weekend and if I did, the cost would be triple the usual cost. For the most part I was correct, but then I found Preferred Plumbing & Drain. They were at my house in under an hour and my new water heater was installed and running before lunch. They were friendly, neat, and efficient. Compared to other quotes (from companies who were too booked to come out on a Sunday), I found them to be equal or more affordable. I highly recommend Preferred Plumbing & Drain. Great company.