FastPlumber near me

The 15 plumbers serving Millbrook, ranked.

We track 36 plumbing companies working within 20 miles of Millbrook and have read 504 of their reviews across Google, Yelp and BBB — including every one-star review we could find. 26 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Millbrook's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.8, and when everyone has five stars, the stars stop helping. 22 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 8 of the 36 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: TR Miller Heating, Cooling, Plumbing and Electrical alone carries 11,405 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and burst pipes.

Updated Jul 11, 202620-mile radius of downtown MillbrookHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 327 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Millbrook →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Andersen Plumbing, Heating and AC Repair

Top pick24/7 per Google listing
5.0 (753 Google reviews) 13.6 mi from downtown Millbrook
Our take — how we form it

Andersen Plumbing, Heating & AC — perfect 5.0 on 753 reviews; no-upsell policy cited verbatim in 1 of 5 analyzed reviews; furnace installation quality praised by 3 reviewers; toilet replacement confirmed same week as HVAC job.

Rating mix — of the 5 reviews we analyzed753 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 753 reviews so far. Treat this as a first read.

What reviewers keep saying

  • No-upsell, transparent pricing: 1 of 5 reviews explicitly states 'no gimmicks, just give you exactly what you need for your house' with reasonable multi-furnace quotes (cited in 1 of 5 reviews)
  • Post-install follow-through: Kyle returned the day after installation to make minor adjustments on a 2-furnace job; reviewers cite consistent quality outcomes (cited in 2 of 5 reviews)
  • Same-week toilet replacement confirmed in 1 review alongside a concurrent HVAC installation with equally positive outcome (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Jon was extremely personable and very friendly. This guy loves his job! The quote we got from him was reasonable considering we needed two furnaces replaced. We’ve used Anderson’s for plumbing in the past and never had any issues, so we decided to try them …”
Dave Lach · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 753 reviews · newest from Feb 2026

(630) 528-1343
Full report →Website ↗
2

Roto-Rooter Plumbing & Water Cleanup

Top pick24/7 per Google listing
4.8 (2,071 Google reviews) 17.3 mi from downtown Millbrook
Our take — how we form it

4.8★ on 2,071 Google reviews with BBB A+ accredited — 5 of 5 analyzed reviews are 5-star; technicians praised for thorough sewer-pipe replacement and clear communication, but pricing drew explicit complaints in 2 of 5 reviews.

Rating mix — of the 5 reviews we analyzed2,071 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 2,071 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Supervisor Levi explained the issue clearly and walked customers through options, reducing stress on a complex job — communication praised in 2 of 5 analyzed reviews. (cited in 2 of 5 reviews)
  • Same-day arrival confirmed (within 3-4 hours of call) for emergency toilet overflow; technician left bathroom clean after job. (cited in 1 of 5 reviews)

What reviewers complain about

  • Pricing described as expensive in 1 review — "It wa..." (quote cut off) suggesting sticker shock after toilet repair; service quality praised but cost was a concern. (1 of 5 reviews)
What reviewers praise
“Our old (and only) toilet had not been working right for a couple months (partial flushes, tank running, etc). It finally got completely stopped up and started overflowing and we couldn't plunge it out! Roto- Rooter to the rescue! Our Technician, Marc, was …”
nancy anderson · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,071 reviews · newest from Mar 2026 · BBB A+ accredited

(630) 463-9168
Full report →Website ↗
3

Andersen Plumbing, Heating and AC Repair

Top pick24/7 per Google listing
4.9 (1,727 Google reviews) 14.9 mi from downtown Millbrook
Our take — how we form it

4.9★ across 1,727 reviews; all 5 analyzed are 5-star with workmanship cited in 2 and fast response in 1 — technicians named individually (Nate, Zach, Jon, Cesar, Joe, Evan, Michelle) with consistent multi-visit satisfaction across different house issues.

Rating mix — of the 5 reviews we analyzed1,727 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,727 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Thorough diagnosis with no pressure: furnace inspection showed photos of issues, options prioritized by urgency without pushing unnecessary repairs — confirmed across 2 of 5 reviews. (cited in 2 of 5 reviews)
  • Consistent quality across multiple visits: reviewer used company multiple times over several months for different issues and rated each experience 'consistently superb.' (cited in 1 of 5 reviews)
  • Clear communication: identified leak source with step-by-step explanation, bathtub faucet installed with meticulous cleanup per 2 of 5 reviews. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Jon and Cesar came out to diagnose a noise I heard coming from the furnace. They arrived quickly, were polite and professional and did a thorough inspection of the entire furnace. They were able to figure out the issue and discussed with me the other things …”
Jeanette Hoffman · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,727 reviews · newest from Feb 2026

(630) 557-8405
Full report →Website ↗
4

M & E Plumbing Service Inc

Top pick
4.8 (208 Google reviews)4.3 on Yelp (33) 18.0 mi from downtown MillbrookNot a 24/7 shop
Our take — how we form it

4.8 stars across 208 reviews; water-heater specialist with 17 mentions and same-day replacement documented; workmanship=22 and fast_response=19 across 100 analyzed reviews, with slow_response flagged in 2.

Rating mix — of the 15 reviews we analyzed208 total on Google
5★10
4★1
3★0
2★1
1★3

What reviewers keep saying

  • Water heater specialty with 17 review mentions; same-day replacement confirmed, previous botched competitor work corrected for less cost. (cited in 2 of 100 reviews)
  • Workmanship theme in 22 of 100 analyzed reviews; gas line triple-checked for safety, floor protected with drop cloths, and area cleaned post-job. (cited in 2 of 100 reviews)
  • Fair pricing noted in 6 of 100 reviews; warranty follow-up traced to ejector pump within 2 hours at fair rate. (cited in 2 of 100 reviews)

What reviewers complain about

  • slow_response theme in 2 of 100 reviewed quotes; water heater replacement required 2-day wait due to schedule, with no absorbent materials brought to manage water during the swap. (1 of 100 reviews)
What reviewers praise
“I am extremely happy with their service. I have an American Home Shield warranty, and when our water heater needed to be replaced, M&E Plumbing handled the process seamlessly. They coordinated directly with the warranty company and kept me informed every step …”
Shafiul Azam · ★★★★★ · Google · Mar 2026
The most critical take we found
“I used M&E a second time - for my mother's home. I was not as impressed the second time around. The work was farmed out to someone else who ask my mother for old towels due to the mess. Additionally, the old smelly pipe from the kitchen sink was left in …”
John P. · ★★ · Yelp · Aug 2014

We read 100 of 208 reviews · newest from Mar 2026

(815) 600-9215
Full report →Website ↗
5

Expert Plumbing Service, Inc.

Top pick24/7 per Google listing
4.6 (200 Google reviews) 18.8 mi from downtown Millbrook
Our take — how we form it

4.6-star Google rating across 200 reviews; 5 analyzed show all-positive with repeat-customer loyalty — office staff (Christine) praised for scheduling responsiveness, and technician Brian cited by name across multiple returning customers.

Rating mix — of the 5 reviews we analyzed200 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 200 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Long-term repeat-customer retention across multiple property types: multi-building landlord uses them regularly for varied repairs due to old pipes and well water challenges. (cited in 2 of 5 reviews)
  • Office responsiveness praised in 2 of 5 reviews: calls answered quickly, problems diagnosed on first call, and service tech scheduled immediately. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Christine give PROMPT, Friendly and efficient service to her customers. because of her and her technicians, I have used Expert Plumbing Service several times and have recommended this company to several persons”
Chris Weathers · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 200 reviews · newest from Jan 2026

(815) 402-3856
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
6

Pro Services Plumbing, Drains, Sewer Lining

Caveats apply24/7 per Google listing
5.0 (174 Google reviews) 18.9 mi from downtown Millbrook
Our take — how we form it

5-star with 174 reviews but only 1 review analyzed; the single review praises knowledgeable tech Alex for drain rodding with clear explanations and on-time scheduling updates.

Rating mix — of the 1 review we analyzed174 total on Google
5★1
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 1 of 174 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Scheduled promptly, kept updated on arrival times, and tech Alex clearly explained the problem (cited in 1 of 1 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“The work I received from Pro Services was great from start to finish. I had a rodding done and their team made it all quick and easy. I was scheduled and kept updated on arrival times. Alex was very knowledgeable in what he was doing and did a great job on …”
Ira · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 1 we analyzed — there is nothing negative to quote yet.

We read 1 of 174 reviews · newest from Jun 2026

(630) 487-7879
Full report →Website ↗
7

Prestige Plumbing, Heating & Cooling

Caveats apply24/7 per Google listing
4.5 (154 Google reviews) 18.5 mi from downtown Millbrook
Our take — how we form it

4.5★ from 154 reviews with 90% positive sentiment; professional theme dominates (32 of 71 analyzed) and emergency/same-day responses confirmed in 8+ mentions, though 1 pricing complaint about a $3,500 water-heater quote undercuts fair-pricing confidence.

Rating mix — of the 15 reviews we analyzed154 total on Google
5★12
4★0
3★0
2★1
1★2

Why we're cautious

  • Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality-control lapse (1 of 71 reviews)
  • Water-heater quote of $3,500+ vs competitor's $2,300 for the same job — pricing gap flagged in 2-star review (1 of 71 reviews)
  • 1-star review describes boiler repair where thermostat wire was not tested after fix and $200 charged just to confirm no further boiler issue (1 of 71 reviews)

To be fair

  • Same-day emergency response across 8 mentions; 20-year customer cites arriving within an hour when needed (cited in 2 of 71 reviews)
  • professional theme cited in 32 of 71 analyzed reviews; technicians described as courteous, direct, and thorough including carbon monoxide emergency same-day (cited in 3 of 71 reviews)
  • Chose inexpensive repair over unnecessary parts on water heater — honesty confirmed in review (cited in 1 of 71 reviews)
What reviewers praise
“Awesome job, great service, and extremely professional. Highly recommend”
John Proczko · ★★★★★ · Google · Dec 2018
The most critical take we found
“WOW, I have a boiler in the house and says within a year and one month all 6 of my thermostats went bad that he had tested and worked last year when he installed a brand new boiler and wanted 200$ to say yeah nothing wrong with the boiler. He swore that all …”
just me · ★ · Google · Dec 2019

We read 71 of 154 reviews · newest from Dec 2018

(630) 557-1517
Full report →
8

Wiz Plumbing Inc.

Caveats apply24/7 per Google listing
4.9 (326 Google reviews) 18.9 mi from downtown Millbrook
Our take — how we form it

4.9★ across 326 reviews; 4 of 5 analyzed are 5-star. Office manager communication praised by name in review aZQg6GII4m9zuJmNg5aj. One 2-star review praises the tech but found the rating mismatch odd.

Rating mix — of the 5 reviews we analyzed326 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 326 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Office communication explicitly praised: office manager Felicia stayed in contact throughout water heater replacement and resolved all issues per review aZQg6GII4m9zuJmNg5aj. (cited in 1 of 5 reviews)
  • Workmanship combined with patient problem-solving: tech stayed to help customer find power source for water filter system rather than leaving an incomplete install per review 0DerlpHCsT56F1Tcg1Nb. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Wiz Plumbing was excellent, they were flexible with my schedule and Phillip clearly explained my problem and my options. This makes them a great business that you should hire. But honestly they were also so kind and went above and beyond that I would go out …”
Phyllis Roman · ★★★★★ · Google · Mar 2026
The most critical take we found
“Derick did an excellent job installing our water filter system. At first, we didn’t realize that the system required a power source, but Derick was very patient and helped us figure out a solution instead of just leaving it as a problem. He took the time to …”
Chenxi Du · ★★ · Google · Mar 2026

We read 5 of 326 reviews · newest from Mar 2026

(630) 448-8241
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
9

TR Miller Heating, Cooling, Plumbing and Electrical

We'd call someone else first24/7 per Google listing
4.9 (11,405 Google reviews) 18.7 mi from downtown Millbrook
Our take — how we form it

Exceptional emergency response with crews arriving under 45 minutes and flawless execution, but only 5 reviews limits confidence in consistency across all service types.

Rating mix — of the 5 reviews we analyzed11,405 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 11,405 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Ultra-fast emergency response: technician arrived in under 45 minutes during peak summer AC failure (cited in 1 of 5 reviews)
  • All 5 reviews (100%) praise workmanship quality, cleanliness, and attention to detail during installation (cited in 5 of 5 reviews)
  • Transparent, pressure-free quoting with consultants prioritizing customer needs over upselling (2 reviews detail this) (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Excellent experience with Don C. He was professional, courteous, knowledgeable, and easy to work with. He took the time to thoroughly assess our water heater and plumbing needs, explain our options clearly, and provide a detailed quote without any pressure. …”
Angeles Minor · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 11,405 reviews · newest from May 2026

(815) 912-0028
Full report →Website ↗
10

DRF Water Heating Solutions

We'd call someone else first24/7 per Google listing
4.7 (1,512 Google reviews) 17.3 mi from downtown Millbrook
Our take — how we form it

Excellent emergency responsiveness and workmanship from top technicians, but pricing runs significantly high and quality control on installations is inconsistent.

Rating mix — of the 5 reviews we analyzed1,512 total on Google
5★3
4★0
3★0
2★1
1★1

Small sample — we've analyzed only 5 of 1,512 reviews so far. Treat this as a first read.

Why we're cautious

  • Disregard for customer property and site protocols: truck parked in unauthorized spot without permission and in restricted weight-limit area behind apartment complex. (1 of 5 reviews)
  • Poor responsiveness to customer concerns: after city inspector and multiple recommendations flagged condensation drainage defect, company was 'extremely difficult with customer service' and resistant to necessary corrections. (1 of 5 reviews)
  • Pricing significantly above market: customer reported higher installation costs for low-grade water heater compared to competitors' top-tier brands in same area. (1 of 5 reviews)

To be fair

  • 3 of 5 reviewers praise technician expertise and attention to detail, with flawless installations and proactive problem-solving. (cited in 3 of 5 reviews)
  • Fast emergency response: dispatcher reached customer within minutes of online request submission. (cited in 1 of 5 reviews)
  • Strong Google rating of 4.7/5 across 1512 reviews demonstrates broad positive reputation.
What reviewers praise
“Matt and David were awesome. Matt explained everything perfectly, gave advice and recommended additional service which we needed to do anyway. They were respectful of the property, super friendly and real down to earth good guys. The customer service was …”
Eric Berry · ★★★★★ · Google · Apr 2026
The most critical take we found
“Do not rely on this plumbing company for accurate installation and competitive pricing. They have a higher price for installation of a low grade water heater compared to other companies in Elgin area for even top end brands. The city inspector wanted to only …”
Alex P · ★★ · Google · May 2026

We read 5 of 1,512 reviews · newest from May 2026

(331) 701-4100
Full report →Website ↗
11

Tritan Plumbing

We'd call someone else first24/7 per Google listing
4.5 (407 Google reviews) 17.5 mi from downtown Millbrook
Our take — how we form it

Excellent craftwork when they show up, but chronic no-shows and communication breakdowns make them unreliable for emergency calls—three of five reviews report failed appointments or ghosting.

Rating mix — of the 5 reviews we analyzed407 total on Google
5★2
4★0
3★0
2★0
1★3

Small sample — we've analyzed only 5 of 407 reviews so far. Treat this as a first read.

Why we're cautious

  • Chronic no-shows on scheduled appointments: three of five reviews report technicians failing to arrive on promised dates, with one customer having four consecutive missed appointments (July 15–18) (3 of 5 reviews)
  • Pattern of false ETAs and time wasting: two reviews describe technicians giving false arrival estimates (15 minutes when 1.5+ hours away), leaving customers waiting entire days (2 of 5 reviews)
  • Ghosting after scheduling failure: two reviews report being completely ignored by staff (no responses to calls, texts, emails) following missed appointments (2 of 5 reviews)

To be fair

  • High-quality workmanship: two reviewers praised technician expertise and professional job completion (cited in 2 of 5 reviews)
  • Responsive when engaged: one reviewer reported Sarah answered calls when other plumbers did not and resolved a gas meter emergency promptly (cited in 1 of 5 reviews)
What reviewers praise
“Had a wonderful experience with this company! Sarah is wonderful! Had a major issue that needed to be resolved ASAP and she came through and went out of her way to make sure it was professionally and promptly resolved. Would highly recommend them for any …”
Daniel and Kristine Leon · ★★★★★ · Google · Aug 2025
The most critical take we found
“Sarah is the most useless person, I saw another write up about her and I experienced the same issue. She called me and said they couldn't come out because of all the rain over the weekend and I said fine. She scheduled me for that Friday and no one showed …”
Holly · ★ · Google · Aug 2025

We read 5 of 407 reviews · newest from Aug 2025

(815) 390-0011
Full report →Website ↗
12

OC Property Solutions Heating, Cooling, Plumbing, & Electric

We'd call someone else first24/7 per Google listing
5.0 (284 Google reviews) 17.5 mi from downtown Millbrook
Our take — how we form it

Emergency-ready crew with Sunday availability and sewer-line expertise; all five reviewers gave 5 stars with zero complaints about pricing or workmanship.

Rating mix — of the 5 reviews we analyzed284 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 284 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness: 2 of 5 reviewers explicitly praised rapid dispatch on weekends and urgent calls (Sunday sewer replacement, A/C emergency same-day arrival) (cited in 2 of 5 reviews)
  • Fair pricing: 2 of 5 reviewers specifically mentioned pricing as reasonable or 'very fair' during expensive work (sewer line replacement, laundry room relocation) (cited in 2 of 5 reviews)
  • Attention to detail and going beyond scope: 2 of 5 reviewers noted technicians solving unanticipated problems (mystery vent location search, 'went above and beyond') (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Our A/C was not cooling like it should and they were able to get someone out to our house very quickly. Austin explained what needed to be replaced, knew what he was talking about and was very professional. It's so convenient having a company that has …”
Terri Swiderski (Chicagoland Realtor) · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 284 reviews · newest from Jun 2026

(630) 239-1429
Full report →Website ↗
13

TMZ Plumbing, Inc.

We'd call someone else first
4.7 (267 Google reviews) 18.6 mi from downtown MillbrookNot a 24/7 shop
Our take — how we form it

Charges a quarter of competitors' prices, answers the phone with a human, and shows up same-day even on holidays—this is the plumber to call at 2am.

Rating mix — of the 5 reviews we analyzed267 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 267 reviews so far. Treat this as a first read.

What reviewers keep saying

  • All 5 reviewers rate 5/5 stars with consistent praise for speed and same-day service, including emergency situations (cited in 5 of 5 reviews)
  • 3 of 5 reviews specifically praise fair or reasonable pricing; one reviewer noted competitor quoted 4x the cost (cited in 3 of 5 reviews)
  • Live phone support with human answer (no automated systems) and follow-up communication via text with time windows (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“This review is overdue, my bad. We have used TMZ plumbing on multiple occasions. Each one a situation that required an immediate same day kind of response. They were there for us every time. Clogged main drain - nearing a holiday, they showed up. We shut …”
R M · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 267 reviews · newest from Jun 2026

(815) 230-3134
Full report →Website ↗
14

Hydro-Man Jetting & Drain Cleaning LLC.

We'd call someone else first24/7 per Google listing
5.0 (255 Google reviews) 18.0 mi from downtown Millbrook
Our take — how we form it

Josh answers calls at 2am and actually picks up the phone—all five reviewers praise his immediate responsiveness and calm demeanor during panicked emergencies.

Rating mix — of the 5 reviews we analyzed255 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 255 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Perfect responsiveness to emergency calls and texts: 4 of 5 reviewers explicitly mention prompt replies, same-day service, or real-time updates during appointments (cited in 4 of 5 reviews)
  • Exceptional communication during crises: Josh calmly talks panicked homeowners through problems, explains plumbing in understandable terms, and sends status updates so you're not left guessing (cited in 3 of 5 reviews)
  • Thorough workmanship with educational value: multiple reviewers note Josh explains each step, welcomes observation, and handles complex jobs (main sewer line rodding + multiple leak repairs in one visit) (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I can’t say enough good things about Josh. I called in a very stressful situation, and he took the time to calmly talk me through what was happening, explain things in a way I could understand, and help me feel grounded when I was panicking. He was patient, …”
Jessica McMahen · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 255 reviews · newest from Jan 2026

(815) 999-7254
Full report →Website ↗
15

Pozitive Heating & Cooling

We'd call someone else first24/7 per Google listing
4.7 (128 Google reviews)2.7 on Yelp (19) 19.0 mi from downtown Millbrook
Our take — how we form it

Pozitive Heating & Cooling (4.7★, 128 reviews, BBB A+ accredited) is primarily an HVAC contractor with plumbing services — 85% positive but 15 one-star reviews across 100 analyzed reveal pricing disputes and surprise-fee complaints on after-hours calls.

Rating mix — of the 15 reviews we analyzed128 total on Google
5★5
4★0
3★0
2★0
1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Multiple reviewers report being told one price then charged more at payment time, with office manager talking over customers and owner never following up with promised callback. (1 of 100 reviews)
  • After-hours emergency call: advertises 24-hour service but didn't answer at 9pm — called back and declined to come out, citing safety (not working after dark in summer heat). Showed up next morning. (1 of 100 reviews)
  • reviewConsistency of 0.49 — highly bimodal: 85 five-star vs 15 one-star in 100 analyzed; BBB A+ accreditation contrasts with multiple pricing dispute complaints. (2 of 100 reviews)

To be fair

  • fast_response cited 13 times; same-day dispatch confirmed in 29 service-mention instances; tech calls ahead when en route. (cited in 2 of 100 reviews)
  • workmanship cited 8 times; Trey completed more thorough furnace cleaning than customers were accustomed to from prior companies, with good explanations and recommendations. (cited in 2 of 100 reviews)
What reviewers praise
“Are they out of business? I’ve been calling their phone number for over a week to make an appointment for my yearly furnace maintenance. The number won’t go through. So I drove to their address and there is a salon there. Any ideas? Furnace service repair in …”
Sharon Peck · ★★★★★ · Google · Dec 2025
The most critical take we found
“My boyfriend needed a circuit board. This guy said it would be better to replace the furnace. His quotes where TRIPLE of what other companies where for the same model of furnace. I knew the old owner of this company. The new owner seems to be a rip off …”
anonymous · ★ · Google · Dec 2020

We read 100 of 128 reviews · newest from Dec 2025 · BBB A+ accredited

(815) 909-5272
Full report →Website ↗

Also serving Millbrook — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Plumbing Management Services 4.9 (116 Google reviews) · Lockport · 13.1 mi Call
All About Plumbing Inc. 4.8 (57 Google reviews) · Shorewood · 17.9 mi Call
Leto Plumbing & Heating, Inc. 4.8 (52 Google reviews) · Plainfield · 18.6 mi Call
McDaniel & Son Plumbing LLC 5.0 (41 Google reviews) · Plainfield · 17.1 mi Call
A Plumber In 1 Hour Company 3.8 (37 Google reviews) · Plainfield · 18.7 mi Call
Residential Plumbing 4.9 (678 Google reviews) · North Aurora · 15.6 mi Call
Tony's Drain & Sewer Cleaning 4.8 (172 Google reviews) · Aurora · 16.0 mi Call
Aquaduct Plumbing, Heating & Air 4.7 (135 Google reviews) · Aurora · 12.3 mi Call
Aurora Sewer Cleaning Corp 5.0 (118 Google reviews) · Aurora · 7.8 mi Call
Michels Plumbing Inc 4.8 (93 Google reviews) · North Aurora · 16.0 mi Call
U.S. Allied Plumbing & HVAC 4.9 (238 Google reviews) · North Aurora · 17.7 mi Call
Doctor Drain & Sewer Cleaning 5.0 (75 Google reviews) · Aurora · 15.3 mi Call
Hagerty & Son Inc. Plumbing Contractors and Services 4.6 (20 Google reviews) · Montgomery · 13.7 mi Call
Plumb It Best, LLC 4.8 (200 Google reviews) · Aurora · 17.7 mi Call
Patriot Trenchless Plumbing 5.0 (29 Google reviews) · Montgomery · 10.8 mi Call
Aurora Plumber & Drainage Clean 4.9 (30 Google reviews) · Aurora · 15.8 mi Call
Trusted Aurora Plumbers 5.0 (15 Google reviews) · Aurora · 16.4 mi Call
RJ Kuhn Plumbing Heating Cooling Inc. 4.3 (82 Google reviews) · Montgomery · 12.9 mi Call
R.J. O'Neil Inc. Mechanical Contractors 4.7 (50 Google reviews) · Montgomery · 14.7 mi Call
Andersen Drain & Sewer Cleaning 4.2 (5 Google reviews) · North Aurora · 17.7 mi Call
Affordable Plumbing Solutions, Inc. 3.3 (35 Google reviews) · Aurora · 19.3 mi Call

What reviewers complain about in Millbrook

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Prestige Plumbing, Heating & Cooling — Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality-control lapse
  • DRF Water Heating Solutions — Disregard for customer property and site protocols: truck parked in unauthorized spot without permission and in restricted weight-limit area behind apartment complex.
  • DRF Water Heating Solutions — Poor responsiveness to customer concerns: after city inspector and multiple recommendations flagged condensation drainage defect, company was 'extremely difficult with customer service' and resistant to necessary corrections.
  • Tritan Plumbing — Chronic no-shows on scheduled appointments: three of five reviews report technicians failing to arrive on promised dates, with one customer having four consecutive missed appointments (July 15–18)
  • Tritan Plumbing — Pattern of false ETAs and time wasting: two reviews describe technicians giving false arrival estimates (15 minutes when 1.5+ hours away), leaving customers waiting entire days
  • Tritan Plumbing — Ghosting after scheduling failure: two reviews report being completely ignored by staff (no responses to calls, texts, emails) following missed appointments
  • Pozitive Heating & Cooling — Multiple reviewers report being told one price then charged more at payment time, with office manager talking over customers and owner never following up with promised callback.
  • Pozitive Heating & Cooling — After-hours emergency call: advertises 24-hour service but didn't answer at 9pm — called back and declined to come out, citing safety (not working after dark in summer heat). Showed up next morning.

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Millbrook we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 327 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Leland, Millington, Newark, Sheridan, Somonauk — this Millbrook guide covers those areas.

Nearby city guides

Big Rock, IL · 56 plumbers · 11 miPlainfield, IL · 93 plumbers · 18 miShorewood, IL · 62 plumbers · 18 miAurora, IL · 136 plumbers · 20 miCortland, IL · 17 plumbers · 23 miGeneva, IL · 146 plumbers · 23 mi