A Plumber In 1 Hour Company
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Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
One 1 star review (out of 5 total analyzed) describes a major installation failure with complete abandonment when customer tried to contact about the damage—concerning given the company's otherwise strong communication reputation, upselling concerns
Trust Score: 0/100 · Based on 37 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 37 Reviews Tell Us
Emergency Response
Emergency and burst pipe repair
What To Watch Out For
Installation quality and durability concerns—water heater installed in 2020 developed a leak by 2022 requiring $450 in repairs, suggesting improper workmanship
Non-responsive follow-up after warranty issues—customer left several messages with no return phone calls when seeking accountability for the defective installation
1 review mentions membership programs or upselling
One 1 star review (out of 5 total analyzed) describes a major installation failure with complete abandonment when customer tried to contact about the damage—concerning given the company's otherwise strong communication reputation
Upselling concerns
Quality & Professionalism
Installation quality and durability concerns—water heater installed in 2020 developed a leak by 2022 requiring $450 in repairs, suggesting improper workmanship
Communication
Exceptional emergency responsiveness—4 of 5 reviews explicitly mention arrival within one hour, including during extreme weather (-50°F conditions) when competitors deprioritized the job
Transparent, proactive communication—owner personally calls customers before and after work to explain what will be done and confirm satisfaction
Non-responsive follow-up after warranty issues—customer left several messages with no return phone calls when seeking accountability for the defective installation
Respect for Your Home
Non-responsive follow-up after warranty issues—customer left several messages with no return phone calls when seeking accountability for the defective installation
Pricing
Pricing fairness with no emergency upcharges—multiple reviewers specifically note 'no gimmick emergency-fee' and 'very good price' on urgent jobs
Customer reviews
Reviews from Google, Yelp & more
Had a great experience! My sink started leaking the same week that we had those -50 temperatures. I did not have a frozen pipe so I was calling all the plumbing companies they all told me that I was not a priority because they had too many customers who had frozen pipes. When I called Plumber In 1 Hour they listened to me and made my problem a priority even with all of the emergencies going on. They came out within the hour and Julian was great. He diagnosed the problem and told me that my faucet was broken and old and I needed to replace it. He ran out to get me a new faucet and when I called him after he had left to tell him that I wanted to upgrade from what I had he was very nice and gave me some suggestions. I decided what brand I wanted and he picked out something beautiful for me. He installed the faucet nicely and he also made sure to keep the area dry even though I did not have a lot of paper towel at my house at the time. Overall Julian was great and Plumber in 1 Hour really does what the name states as they were there within the hour. Highly Recommend!
Excellent service! Had a frozen pipe that burst in recent Polat Vortex (-50 F Wind Chill). Called A P and had a plumber in my house within the hour. Fixed pipe at a very reasonable price (no gimmick emergency-fee). Will recommend for any job!
Thank you so much for your help, had lots of problems with our water and plumbing at our dealership/shop. A Plumber in 1 Hour Company took care of it right away and didn't over charge us, it was done fast and at a very good price. Very professional and fast service, will call them any time for plumber at my house or my business. Thank you guys
We hired this company to install our brand new water heater in Jan 2020. They came quickly and installed. Fast forward to 2022 we tried to sell our home and during home inspection found out we had a water leak from improper installation. Have left several messages with no return phone call. It is costing us $450 to get fixed. Truly unprofessional.
Awesome service. Had a leaky toilet and water was dripping down to the first floor. Called Plumber In 1 Hour based on some Yelp reviews. Glad I did. Owner set me up and put me on a two hour or less window on a Saturday afternoon. After 1 hr and 30 mins someone showed up. As he walked in the owner called me to tell me the that his worker was there and exactly what he was going to do to fix my problem. Plumber was able to identify the problem and fix my worn out wax seal in 1 hr. When he was done the owner called me yet again to make sure that everything was completed to my satisfaction. Awesome service that is hard to find now a days. Thanks again as I found my plumber for life.
Business details
Service area
Based in Plainfield. Serves 28 nearby cities within 20 miles:
A Plumber In 1 Hour Company