The 15 24/7 plumbers serving Big Rock

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 308 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown Big RockHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 308 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Big Rock →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Andersen Plumbing, Heating and AC Repair

Top pick24/7 per Google listing

5.0 (753 Google reviews) 9.6 mi from downtown Big Rock

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Andersen Plumbing, Heating & AC — perfect 5.0 on 753 reviews; no-upsell policy cited verbatim in 1 of 5 analyzed reviews; furnace installation quality praised by 3 reviewers; toilet replacement confirmed same week as HVAC job.

Rating mix — of the 5 reviews we analyzed753 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 753 reviews so far. Treat this as a first read.

What reviewers keep saying

No-upsell, transparent pricing: 1 of 5 reviews explicitly states 'no gimmicks, just give you exactly what you need for your house' with reasonable multi-furnace quotes (cited in 1 of 5 reviews)
Post-install follow-through: Kyle returned the day after installation to make minor adjustments on a 2-furnace job; reviewers cite consistent quality outcomes (cited in 2 of 5 reviews)
Same-week toilet replacement confirmed in 1 review alongside a concurrent HVAC installation with equally positive outcome (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Jon was extremely personable and very friendly. This guy loves his job! The quote we got from him was reasonable considering we needed two furnaces replaced. We’ve used Anderson’s for plumbing in the past and never had any issues, so we decided to try them …”

Dave Lach · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 753 reviews · newest from Feb 2026

(630) 528-1343

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Top pick24/7 per Google listing

4.8 (2,071 Google reviews) 13.5 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ on 2,071 Google reviews with BBB A+ accredited — 5 of 5 analyzed reviews are 5-star; technicians praised for thorough sewer-pipe replacement and clear communication, but pricing drew explicit complaints in 2 of 5 reviews.

Rating mix — of the 5 reviews we analyzed2,071 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 2,071 reviews so far. Treat this as a first read.

What reviewers keep saying

Supervisor Levi explained the issue clearly and walked customers through options, reducing stress on a complex job — communication praised in 2 of 5 analyzed reviews. (cited in 2 of 5 reviews)
Same-day arrival confirmed (within 3-4 hours of call) for emergency toilet overflow; technician left bathroom clean after job. (cited in 1 of 5 reviews)

What reviewers complain about

Pricing described as expensive in 1 review — "It wa..." (quote cut off) suggesting sticker shock after toilet repair; service quality praised but cost was a concern. (1 of 5 reviews)

What reviewers praise

“Our old (and only) toilet had not been working right for a couple months (partial flushes, tank running, etc). It finally got completely stopped up and started overflowing and we couldn't plunge it out! Roto- Rooter to the rescue! Our Technician, Marc, was …”

nancy anderson · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,071 reviews · newest from Mar 2026 · BBB A+ accredited

(630) 463-9168

Full report →Website ↗

Andersen Plumbing, Heating and AC Repair

Top pick24/7 per Google listing

4.9 (1,727 Google reviews) 10.1 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 1,727 reviews; all 5 analyzed are 5-star with workmanship cited in 2 and fast response in 1 — technicians named individually (Nate, Zach, Jon, Cesar, Joe, Evan, Michelle) with consistent multi-visit satisfaction across different house issues.

Rating mix — of the 5 reviews we analyzed1,727 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,727 reviews so far. Treat this as a first read.

What reviewers keep saying

Thorough diagnosis with no pressure: furnace inspection showed photos of issues, options prioritized by urgency without pushing unnecessary repairs — confirmed across 2 of 5 reviews. (cited in 2 of 5 reviews)
Consistent quality across multiple visits: reviewer used company multiple times over several months for different issues and rated each experience 'consistently superb.' (cited in 1 of 5 reviews)
Clear communication: identified leak source with step-by-step explanation, bathtub faucet installed with meticulous cleanup per 2 of 5 reviews. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Jon and Cesar came out to diagnose a noise I heard coming from the furnace. They arrived quickly, were polite and professional and did a thorough inspection of the entire furnace. They were able to figure out the issue and discussed with me the other things …”

Jeanette Hoffman · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,727 reviews · newest from Feb 2026

(630) 557-8405

Full report →Website ↗

Expert Plumbing Service, Inc.

Top pick24/7 per Google listing

4.6 (200 Google reviews) 18.6 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.6-star Google rating across 200 reviews; 5 analyzed show all-positive with repeat-customer loyalty — office staff (Christine) praised for scheduling responsiveness, and technician Brian cited by name across multiple returning customers.

Rating mix — of the 5 reviews we analyzed200 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 200 reviews so far. Treat this as a first read.

What reviewers keep saying

Long-term repeat-customer retention across multiple property types: multi-building landlord uses them regularly for varied repairs due to old pipes and well water challenges. (cited in 2 of 5 reviews)
Office responsiveness praised in 2 of 5 reviews: calls answered quickly, problems diagnosed on first call, and service tech scheduled immediately. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Christine give PROMPT, Friendly and efficient service to her customers. because of her and her technicians, I have used Expert Plumbing Service several times and have recommended this company to several persons”

Chris Weathers · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 200 reviews · newest from Jan 2026

(815) 402-3856

Full report →Website ↗

Tritan Services LLC

Top pick24/7 per Google listing

5.0 (168 Google reviews) 16.9 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Tritan Services 5★ (168 reviews); Ted-led crew handles plumbing, electrical, and HVAC under one roof — same-day dispatch confirmed, disproved a $10K unnecessary repair quote, 3 workmanship theme hits in 5 analyzed reviews.

Rating mix — of the 5 reviews we analyzed168 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 168 reviews so far. Treat this as a first read.

What reviewers keep saying

Arrived within 1 hour and disproved a competitor's $10,000 repair quote as completely unnecessary — saved customer a fortune with honest assessment. (cited in 2 of 5 reviews)
No-shortcut workmanship: double-checked all work, explained maintenance for every system, followed up promptly on a minor issue post-job — 3 workmanship theme hits in 5 reviewed. (cited in 2 of 5 reviews)
Kitchen remodel from full demo through electrical, plumbing, and carpentry — client said Ted 'exceeded all expectations' and guided them calmly through every challenge an older home presented. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I highly recommend this company for any electrical needs! After an outlet popped and tripped our breaker, Ted and his son arrived within an hour of my call. A previous company had quoted us $10,000, claiming we needed to replace the entire circuit and …”

Nicole Rice · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 168 reviews · newest from Mar 2026

(630) 687-3335

Full report →Website ↗

Expert Plumbing Heating & Electrical

Top pick24/7 per Google listing

4.7 (155 Google reviews) 17.7 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7★ across 155 reviews (5 analyzed, all 5-star) — emergency multi-floor building flood stopped within minutes of arrival; installs a 100-gallon water heater when others won't; membership club adds inspection value.

Rating mix — of the 5 reviews we analyzed155 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 155 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency multi-floor building flood (12 floors, 260 units) halted within minutes of Jim and William's arrival — water stopped before they had even begun paperwork (Rachel Mcclain) (cited in 1 of 5 reviews)
Handles oversized or non-standard work: installed a 100-gallon water heater 'a size not everyone would handle'; coordinates city water shutoffs with municipal utility for valve work (cited in 2 of 5 reviews)
PHACE Club membership cited as worth it for inspections + service discounts; 4 consecutive years of service with pricing called reasonable each time (Edwin George) (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Professional. Analyze before jumping in. Went above and beyond, emergency service. Highly recommend. Also, years ago, installed a huge 100 gallon hot water heater - a size not everyone would handle.”

Eric Toennies · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 155 reviews · newest from Mar 2026

(630) 579-1996

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Pro Services Plumbing, Drains, Sewer Lining

Caveats apply24/7 per Google listing

5.0 (174 Google reviews) 11.4 mi from downtown Big Rock

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

5-star with 174 reviews but only 1 review analyzed; the single review praises knowledgeable tech Alex for drain rodding with clear explanations and on-time scheduling updates.

Rating mix — of the 1 review we analyzed174 total on Google

5★1

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 1 of 174 reviews so far. Treat this as a first read.

What reviewers keep saying

Scheduled promptly, kept updated on arrival times, and tech Alex clearly explained the problem (cited in 1 of 1 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“The work I received from Pro Services was great from start to finish. I had a rodding done and their team made it all quick and easy. I was scheduled and kept updated on arrival times. Alex was very knowledgeable in what he was doing and did a great job on …”

Ira · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 1 we analyzed — there is nothing negative to quote yet.

We read 1 of 174 reviews · newest from Jun 2026

(630) 487-7879

Full report →Website ↗

Ability Septic

Caveats apply24/7 per Google listing

4.6 (251 Google reviews)3.7 on Yelp (37) 14.3 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.6★ from 251 reviews with 82% positive sentiment; fair_pricing cited 7 times and workmanship 12 times, but 18% negative and reviewConsistency of 0.42 reveal a polarized customer base — 18 of 100 analyzed reviews are 1-star with slow-response and availability complaints.

Rating mix — of the 15 reviews we analyzed251 total on Google

5★8

4★0

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Website advertises 24/7 phone answering but at least one customer couldn't reach anyone the day after a holiday — gap between advertised and actual availability (1 of 100 reviews)
24/7 claim disputed: website says 24/7 but customer couldn't reach anyone the day after a holiday — no emergency coverage that day (1 of 100 reviews)
slow_response flagged in 3 reviews; 18 of 100 analyzed are 1-star — above-average complaint rate for a 4.6★ business (1 of 100 reviews)

To be fair

fair_pricing cited in 7 reviews; 35-year loyal customer cites courteous staff, fair prices, and prompt scheduling consistently (cited in 3 of 100 reviews)
workmanship cited in 12 reviews; septic cleanouts and pump replacements praised for thoroughness and site cleanliness (cited in 3 of 100 reviews)
Holiday-weekend emergency response: answered when no other company would pick up over a holiday weekend (cited in 1 of 100 reviews)

What reviewers praise

“My nephew needed septic pumped they showed up immediately!! In Lockport today ! Very good service!!!!!!!!”

Gary B. · ★★★★★ · Yelp · Dec 2018

The most critical take we found

“their website says all over it that they answer the phone 24/7. they in fact do not answer 24/7. while I understand today is the day after a holiday 24/7 to me would mean everyday. how can you have emergency services if you don't answer the phone?”

Brigette M. · ★ · Yelp · Dec 2022

We read 100 of 251 reviews · newest from Dec 2018

(331) 757-6258

Full report →Website ↗

Prestige Plumbing, Heating & Cooling

Caveats apply24/7 per Google listing

4.5 (154 Google reviews) 11.4 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.5★ from 154 reviews with 90% positive sentiment; professional theme dominates (32 of 71 analyzed) and emergency/same-day responses confirmed in 8+ mentions, though 1 pricing complaint about a $3,500 water-heater quote undercuts fair-pricing confidence.

Rating mix — of the 15 reviews we analyzed154 total on Google

5★12

4★0

3★0

2★1

1★2

Why we're cautious

Boiler job: thermostats all failed within 13 months of install; tech charged $200 to inspect and didn't verify wire repair worked — quality-control lapse (1 of 71 reviews)
Water-heater quote of $3,500+ vs competitor's $2,300 for the same job — pricing gap flagged in 2-star review (1 of 71 reviews)
1-star review describes boiler repair where thermostat wire was not tested after fix and $200 charged just to confirm no further boiler issue (1 of 71 reviews)

To be fair

Same-day emergency response across 8 mentions; 20-year customer cites arriving within an hour when needed (cited in 2 of 71 reviews)
professional theme cited in 32 of 71 analyzed reviews; technicians described as courteous, direct, and thorough including carbon monoxide emergency same-day (cited in 3 of 71 reviews)
Chose inexpensive repair over unnecessary parts on water heater — honesty confirmed in review (cited in 1 of 71 reviews)

What reviewers praise

“Awesome job, great service, and extremely professional. Highly recommend”

John Proczko · ★★★★★ · Google · Dec 2018

The most critical take we found

“WOW, I have a boiler in the house and says within a year and one month all 6 of my thermostats went bad that he had tested and worked last year when he installed a brand new boiler and wanted 200$ to say yeah nothing wrong with the boiler. He swore that all …”

just me · ★ · Google · Dec 2019

We read 71 of 154 reviews · newest from Dec 2018

(630) 557-1517

Full report →

Wiz Plumbing Inc.

Caveats apply24/7 per Google listing

4.9 (326 Google reviews) 16.3 mi from downtown Big Rock

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.9★ across 326 reviews; 4 of 5 analyzed are 5-star. Office manager communication praised by name in review aZQg6GII4m9zuJmNg5aj. One 2-star review praises the tech but found the rating mismatch odd.

Rating mix — of the 5 reviews we analyzed326 total on Google

5★4

4★0

3★0

2★1

1★0

Small sample — we've analyzed only 5 of 326 reviews so far. Treat this as a first read.

What reviewers keep saying

Office communication explicitly praised: office manager Felicia stayed in contact throughout water heater replacement and resolved all issues per review aZQg6GII4m9zuJmNg5aj. (cited in 1 of 5 reviews)
Workmanship combined with patient problem-solving: tech stayed to help customer find power source for water filter system rather than leaving an incomplete install per review 0DerlpHCsT56F1Tcg1Nb. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Wiz Plumbing was excellent, they were flexible with my schedule and Phillip clearly explained my problem and my options. This makes them a great business that you should hire. But honestly they were also so kind and went above and beyond that I would go out …”

Phyllis Roman · ★★★★★ · Google · Mar 2026

The most critical take we found

“Derick did an excellent job installing our water filter system. At first, we didn’t realize that the system required a power source, but Derick was very patient and helped us figure out a solution instead of just leaving it as a problem. He took the time to …”

Chenxi Du · ★★ · Google · Mar 2026

We read 5 of 326 reviews · newest from Mar 2026

(630) 448-8241

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

A&P Grease Trappers, Inc

We'd call someone else first24/7 per Google listing

4.6 (112 Google reviews)2.5 on Yelp (15) 14.3 mi from downtown Big Rock

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.6-star grease-trap/septic specialist with 79% positive sentiment but 20% negative; reviewConsistency 0.382 is the lowest in this run — 4 unprofessional flags and a truck-crash complaint are concrete red flags amid sewer/emergency strengths.

Rating mix — of the 15 reviews we analyzed112 total on Google

5★8

4★0

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Truck crashed into customer's property fixture and company refused to pay damages — serious liability/accountability flag (1 of 81 reviews)
Unsolicited 'inspection' calls post-service described as a scam tactic; company reported changing phone numbers to evade blocks (1 of 81 reviews)
Emergency call confirmed then cancelled — failed to show up on a scheduled emergency job (1 of 81 reviews)

To be fair

Sewer line rodding priced at ~$300 vs a $2k+ competitor quote in the same job; fair value acknowledged across 5 cheap-plumber mentions (cited in 1 of 81 reviews)
Crew arrived earlier than predicted, cleaned up afterwards, and showed strong on-site workmanship per 5 workmanship theme hits (cited in 2 of 81 reviews)

What reviewers praise

“People including myself often forget to take the time to commend a company for getting it right. Jimmy & Jared were fast/efficient, knowledgeable, and kind. I look forward to working with your company on additional future projects.”

Sharif N. · ★★★★★ · Yelp · Dec 2018

The most critical take we found

“Had an emergency call set up and after the job was rescheduled, we recieved a call stating they were not coming. Thank you for getting our hopes up then letting us down.”

Anthony Smith · ★ · Google · Dec 2022

We read 81 of 112 reviews · newest from Dec 2018

(630) 216-8481

Full report →Website ↗

TR Miller Heating, Cooling, Plumbing and Electrical

We'd call someone else first24/7 per Google listing

4.9 (11,405 Google reviews) 18.5 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Exceptional emergency response with crews arriving under 45 minutes and flawless execution, but only 5 reviews limits confidence in consistency across all service types.

Rating mix — of the 5 reviews we analyzed11,405 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 11,405 reviews so far. Treat this as a first read.

What reviewers keep saying

Ultra-fast emergency response: technician arrived in under 45 minutes during peak summer AC failure (cited in 1 of 5 reviews)
All 5 reviews (100%) praise workmanship quality, cleanliness, and attention to detail during installation (cited in 5 of 5 reviews)
Transparent, pressure-free quoting with consultants prioritizing customer needs over upselling (2 reviews detail this) (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Excellent experience with Don C. He was professional, courteous, knowledgeable, and easy to work with. He took the time to thoroughly assess our water heater and plumbing needs, explain our options clearly, and provide a detailed quote without any pressure. …”

Angeles Minor · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 11,405 reviews · newest from May 2026

(815) 912-0028

Full report →Website ↗

DRF Water Heating Solutions

We'd call someone else first24/7 per Google listing

4.7 (1,512 Google reviews) 15.8 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Excellent emergency responsiveness and workmanship from top technicians, but pricing runs significantly high and quality control on installations is inconsistent.

Rating mix — of the 5 reviews we analyzed1,512 total on Google

5★3

4★0

3★0

2★1

1★1

Small sample — we've analyzed only 5 of 1,512 reviews so far. Treat this as a first read.

Why we're cautious

Disregard for customer property and site protocols: truck parked in unauthorized spot without permission and in restricted weight-limit area behind apartment complex. (1 of 5 reviews)
Poor responsiveness to customer concerns: after city inspector and multiple recommendations flagged condensation drainage defect, company was 'extremely difficult with customer service' and resistant to necessary corrections. (1 of 5 reviews)
Pricing significantly above market: customer reported higher installation costs for low-grade water heater compared to competitors' top-tier brands in same area. (1 of 5 reviews)

To be fair

3 of 5 reviewers praise technician expertise and attention to detail, with flawless installations and proactive problem-solving. (cited in 3 of 5 reviews)
Fast emergency response: dispatcher reached customer within minutes of online request submission. (cited in 1 of 5 reviews)
Strong Google rating of 4.7/5 across 1512 reviews demonstrates broad positive reputation.

What reviewers praise

“Matt and David were awesome. Matt explained everything perfectly, gave advice and recommended additional service which we needed to do anyway. They were respectful of the property, super friendly and real down to earth good guys. The customer service was …”

Eric Berry · ★★★★★ · Google · Apr 2026

The most critical take we found

“Do not rely on this plumbing company for accurate installation and competitive pricing. They have a higher price for installation of a low grade water heater compared to other companies in Elgin area for even top end brands. The city inspector wanted to only …”

Alex P · ★★ · Google · May 2026

We read 5 of 1,512 reviews · newest from May 2026

(331) 701-4100

Full report →Website ↗

Tritan Plumbing

We'd call someone else first24/7 per Google listing

4.5 (407 Google reviews) 15.8 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Excellent craftwork when they show up, but chronic no-shows and communication breakdowns make them unreliable for emergency calls—three of five reviews report failed appointments or ghosting.

Rating mix — of the 5 reviews we analyzed407 total on Google

5★2

4★0

3★0

2★0

1★3

Small sample — we've analyzed only 5 of 407 reviews so far. Treat this as a first read.

Why we're cautious

Chronic no-shows on scheduled appointments: three of five reviews report technicians failing to arrive on promised dates, with one customer having four consecutive missed appointments (July 15–18) (3 of 5 reviews)
Pattern of false ETAs and time wasting: two reviews describe technicians giving false arrival estimates (15 minutes when 1.5+ hours away), leaving customers waiting entire days (2 of 5 reviews)
Ghosting after scheduling failure: two reviews report being completely ignored by staff (no responses to calls, texts, emails) following missed appointments (2 of 5 reviews)

To be fair

High-quality workmanship: two reviewers praised technician expertise and professional job completion (cited in 2 of 5 reviews)
Responsive when engaged: one reviewer reported Sarah answered calls when other plumbers did not and resolved a gas meter emergency promptly (cited in 1 of 5 reviews)

What reviewers praise

“Had a wonderful experience with this company! Sarah is wonderful! Had a major issue that needed to be resolved ASAP and she came through and went out of her way to make sure it was professionally and promptly resolved. Would highly recommend them for any …”

Daniel and Kristine Leon · ★★★★★ · Google · Aug 2025

The most critical take we found

“Sarah is the most useless person, I saw another write up about her and I experienced the same issue. She called me and said they couldn't come out because of all the rain over the weekend and I said fine. She scheduled me for that Friday and no one showed …”

Holly · ★ · Google · Aug 2025

We read 5 of 407 reviews · newest from Aug 2025

(815) 390-0011

Full report →Website ↗

OC Property Solutions Heating, Cooling, Plumbing, & Electric

We'd call someone else first24/7 per Google listing

5.0 (284 Google reviews) 16.0 mi from downtown Big Rock

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Emergency-ready crew with Sunday availability and sewer-line expertise; all five reviewers gave 5 stars with zero complaints about pricing or workmanship.

Rating mix — of the 5 reviews we analyzed284 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 284 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency responsiveness: 2 of 5 reviewers explicitly praised rapid dispatch on weekends and urgent calls (Sunday sewer replacement, A/C emergency same-day arrival) (cited in 2 of 5 reviews)
Fair pricing: 2 of 5 reviewers specifically mentioned pricing as reasonable or 'very fair' during expensive work (sewer line replacement, laundry room relocation) (cited in 2 of 5 reviews)
Attention to detail and going beyond scope: 2 of 5 reviewers noted technicians solving unanticipated problems (mystery vent location search, 'went above and beyond') (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Our A/C was not cooling like it should and they were able to get someone out to our house very quickly. Austin explained what needed to be replaced, knew what he was talking about and was very professional. It's so convenient having a company that has …”

Terri Swiderski (Chicagoland Realtor) · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 284 reviews · newest from Jun 2026

(630) 239-1429

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Big Rock we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 308 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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