FastPlumber near me

The 15 plumbers serving Cleveland, ranked.

We track 28 plumbing companies working within 20 miles of Cleveland and have read 1,660 of their reviews across Google, Yelp and BBB — including every one-star review we could find. 19 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Cleveland's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.8, and when everyone has five stars, the stars stop helping. 12 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 22 of the 28 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: Metro Plumbing, Heating & Air alone carries 4,333 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown ClevelandHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,352 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Cleveland

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Hiller Plumbing, Heating, Cooling & Electrical

Top pick24/7 per Google listing
4.9 (1,244 Google reviews)4.5 on Yelp (14) 16.3 mi from downtown Cleveland

Hiller Plumbing, Heating, Cooling & Electrical posts 4.9★ across 1,244 reviews with BBB A+ accreditation; workmanship cited 19 times, weekend/emergency availability in 4 reviews, and same-day service in 7 — pricing runs premium per 1 reviewer.

Rating mix — of the 15 reviews we analyzed1,244 total on Google
513
40
30
21
11

What reviewers keep saying

  • Weekend and emergency bookings confirmed in 4 reviews; one customer booked at midnight for 8am service, another had water heater replaced during the holidays. (cited in 2 of 100 reviews)
  • Sewer pump warranty honored 1 year post-install with full repair at no charge — warranty follow-through documented. (cited in 1 of 100 reviews)
  • Workmanship theme hits 19 times across 100 reviews; technicians stock parts on the truck (Saturday visit, no extra service charge, all parts already loaded). (cited in 3 of 100 reviews)

What reviewers complain about

  • One Yelp reviewer explicitly notes 'not the least expensive' and 1 Google review flags expensive tag — premium pricing is a real trade-off at this volume. (1 of 100 reviews)
What reviewers praise
I cannot recommend Cris Neibert highly enough. When our water heater failed after a pressure valve malfunctioned — something that could have easily caused major flooding and significant damage to our home — Cris stepped in immediately and truly went above and …
Andrew Christian · ★★★★★ · Google · Mar 2026
The most critical take we found
Terrible, terrible. Ridiculously high price, and a pushy salesman who apparently knows little about plumbing. I had a water leak where my water line enters my house, about 18 inches below the soil line. They sent two guys to look at it, and they said it …
Ron C. · · Yelp · Oct 2024

We read 100 of 1,244 reviews · newest from Mar 2026 · BBB A+ accredited

2
5.0 (596 Google reviews) 1.9 mi from downtown Cleveland

DynaMech: 92 of 92 analyzed reviews are 5-star, 100% positive sentiment, reviewConsistency=1.0; professional theme in 48, workmanship in 24, fast_response in 10; BBB accredited A+.

Rating mix — of the 15 reviews we analyzed596 total on Google
515
40
30
20
10

What reviewers keep saying

  • Perfect 92-of-92 5-star run across analyzed reviews with professional theme in 48 — multi-trade contractor praised for HVAC, electrical, and plumbing work on same properties (cited in 2 of 92 reviews)
  • Handled a 100-unit apartment complex renovation: ~100 HVAC systems and water heaters replaced, plus full electrical upgrades, with no quality or scheduling failures noted (cited in 1 of 92 reviews)
  • Emergency water situation responded to promptly — answered call, dispatched quickly, cleaned up, and troubleshot thoroughly (cited in 1 of 92 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Matt and Corbin were our electricians and they did an amazing job at installing our plugin for the RV. They were super responsive and respectful about my concerns of them coming in and out with my cats being inside. They were also very careful about moving …
Trinity Norton · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 92 of 596 reviews · newest from Feb 2026 · BBB A+ accredited

4.9 (266 Google reviews)4.3 on Yelp (6) 5.8 mi from downtown ClevelandNot a 24/7 shop

4.9★ across 266 reviews with 83 of 88 sampled at 5-star; fast response and professionalism dominate — 2 reviews flag high labor billing for time spent troubleshooting.

Rating mix — of the 15 reviews we analyzed266 total on Google
514
40
30
21
10

What reviewers keep saying

  • Same-day and within-the-hour arrival across multiple reviews; answered after hours for main water line emergency (cited in 3 of 88 reviews)
  • Technicians cited as professional and courteous in 44 of 88 reviews; leaves work area clean and communicates clearly throughout (cited in 3 of 88 reviews)
  • Full under-house line repipe quoted and completed within 3 days at below-expected price (cited in 1 of 88 reviews)

What reviewers complain about

  • 2 reviews cite labor pricing as too high relative to time worked — $622 billed after 5 hours of troubleshooting for a 20-min fix; $325 to reset a provided toilet (2 of 88 reviews)
What reviewers praise
Javen and his team did a great job adding all the plumbing to a detached office space for us! He was always on time, communicated well and the price was reasonable. We highly recommend Javen and his team for all your plumbing needs!
Amy D · ★★★★★ · Google · Jan 2026
The most critical take we found
Team was extremely nice and pleasant. The actual job took about 20-30 minutes once they had the parts, but it took about 5 hours to try and figure it out. The fix ended up being what we recommended right from the beginning. While they completed the work, we …
Joe Dadiomoff · ★★ · Google · Oct 2025

We read 88 of 266 reviews · newest from Jan 2026

4.9 (156 Google reviews)1.0 on Yelp (1) 19.7 mi from downtown ClevelandNot a 24/7 shop

4.9 stars from 156 reviews; BBB A+ (not accredited); 92 reviews analyzed — professional=38, workmanship=19, fast_response=16, fair_pricing=7; Tyler-led operation responds within hours including holiday weekends.

Rating mix — of the 15 reviews we analyzed156 total on Google
513
40
30
20
12

Why we're cautious

  • 1-star Yelp review claims business is 'more of a virtual company' that farms work to 'random plumbers' from a call center — contradicts positive Google pattern. (1 of 92 reviews)
  • 1 Yelp review alleges virtual call-center model — claims physical address is just a dispatch hub that farms work to outside plumbers. (1 of 92 reviews)

To be fair

  • Sub-2-hour arrival: Tyler promised arrival within 2 hours in one review, confirmed same-day on a holiday weekend in another — fast_response=16 of 92 reviewed. (cited in 3 of 92 reviews)
  • Fixed-right approach: Tyler crawled under the house to explain the problem twice and ensured it wouldn't recur — workmanship=19 of 92 reviewed. (cited in 2 of 92 reviews)
  • Pricing counter to big-company quotes: after being over-quoted by multiple large plumbers, Tyler's price was far lower — fair_pricing=7 of 92 reviewed. (cited in 2 of 92 reviews)
What reviewers praise
Water was coming out of overflow pipe, called Rivertech to see they did plumbing, they did not, asked for recommendation, they recommended Buddy's. They were able to come out within the hour. I now have them in my phone as the plumber to call. Tyler …
Richard Davidson · ★★★★★ · Google · Mar 2026
The most critical take we found
The prices are pretty high. He came to my house and tightened some bolts to a toliet it took him about 5-7 minutes and then charged 185 dollars for this. This was also after arriving about 30 minutes late. The issues to the toliet seem fixed though at least.
Katie Arnold · · Google · Sep 2025

We read 92 of 156 reviews · newest from Mar 2026

5

Chatta Rooter Plumbing Septic & Drain

Top pick24/7 per Google listing
4.9 (118 Google reviews)4.5 on Yelp (8) 18.0 mi from downtown Cleveland

Chatta Rooter holds 4.9★ across 118 reviews with 97/100 sampled as 5-star; weekend emergency septic response and sewer work are clear specialties, though slow_response flagged in 4 reviews.

Rating mix — of the 15 reviews we analyzed118 total on Google
513
40
30
20
12

What reviewers keep saying

  • Weekend emergency response confirmed in 8 of 100 sampled reviews; Christmas Day septic backup and weekend-only availability cases resolved same day (themeCounts.weekend_or_emergency=8). (cited in 2 of 100 reviews)
  • Communication during jobs cited in 10 of 100 sampled reviews; team checked in days after sewer installation to confirm everything was working (themeCounts.communication=10). (cited in 2 of 100 reviews)

What reviewers complain about

  • Slow response flagged in 4 of 100 sampled reviews; one reviewer notes crew member pushed hard sale for leach field replacement while spouse was recovering from medical procedure. (1 of 100 reviews)
What reviewers praise
Chatta Rooter came out on a weekend when I had a septic emergency. Not a drop of water was leaving the house anymore and I had several inches of septic water in my basement bathtub. My septic had never been pumped and the house is 30 yrs old. They jumped …
Francie Christensen · ★★★★★ · Google · Feb 2026
The most critical take we found
Paid for them to pump septic and they did not pump my tank but they took our money. It caused a lot of damage When called to let them know about it they REFUSED to fix it. They also decided to call the Health Department because we called to let them know we …
LYNNEQUIA DAVENPORT · · Google · Nov 2021

We read 100 of 118 reviews · newest from Feb 2026

5.0 (102 Google reviews) 11.5 mi from downtown ClevelandNot a 24/7 shop

5.0★ across 102 reviews; fast_response cited 24 times and professional 38 times in 92 analyzed; 100% positive sentiment; Master Plumber Eric handles water heaters, water lines, and emergency calls personally.

Rating mix — of the 15 reviews we analyzed102 total on Google
515
40
30
20
10

What reviewers keep saying

  • fast_response cited in 24 of 92 analyzed reviews; same-day service in 13 reviews; one reviewer's mom was fully handled 'in about an hour and a half from my initial contact' (cited in 3 of 92 reviews)
  • Master Plumber licensure confirmed; fixed plumbing issues 'created by other plumbers'; shows up exactly when promised (cited in 3 of 92 reviews)
  • Pricing: fair_pricing in 4 reviews; one reviewer says 'extremely reasonable' pricing even when complications arose (cited in 2 of 92 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I called Eric and he came out the next day. He was very prompt, did the work quickly and his pricing was extremely reasonable. I will definitely use him again and recommend him to everyone.
Kari Guider · ★★★★★ · Google · Aug 2025
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 92 of 102 reviews · newest from Aug 2025

7

A Drain Doctor plumbing llc

Top pick24/7 per Google listing
4.9 (68 Google reviews) 12.8 mi from downtown Cleveland

A Drain Doctor Plumbing: 4.9★ / 68 reviews; arrived within 20 minutes on a cold-night burst-pipe emergency and charged a reasonable fee; technician Cody documented working from daylight into night without stopping on one job.

Rating mix — of the 5 reviews we analyzed68 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 68 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency response confirmed: arrived within 20 minutes on burst pipe caused by freezing temps, repaired on the spot same night at a reasonable service fee (cited in 1 of 5 reviews)
  • cheap-plumber=2 and affordable cited directly; septic tank pumping completed same afternoon of call (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
If you need a company that is affordable, knowledgeable, and capable of handling the job this is the one you want. We have used them in the past and were very satisfied with the job. We had our septic tank pumped and they were able to get to the job the same …
Tricia Nix · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 68 reviews · newest from Jan 2026

Worth a look — with caveats

Real strengths, but read the concerns first
8

Roto Rooter Plumbing and Drain

Caveats apply24/7 per Google listing
4.8 (2,258 Google reviews)2.4 on Yelp (16) 19.0 mi from downtown Cleveland

4.8 stars from 2,258 reviews; 100 analyzed — professional=44, but negative=20%, slow_response=6, unprofessional=2; Yelp 1-star reviews allege overcharging and incomplete work with property damage not remedied.

Rating mix — of the 15 reviews we analyzed2,258 total on Google
55
40
30
22
18

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Yelp 1-star (2021): charged $1,325 total for unnecessary new clean-out install when existing one was available; manager refused to acknowledge the overcharge. (1 of 100 reviews)
  • Google 1-star (2026): heavy truck damaged driveway during septic service; owner refused to pay for repair and told handicapped customer's husband's condition 'didn't matter'. (1 of 100 reviews)
  • Google 2-star: charged $234 for cabling wrong pipe section — didn't investigate actual clog location, then misdiagnosed as septic issue. (1 of 100 reviews)

To be fair

  • Weekend no-surcharge pricing: explicitly confirmed they don't charge extra for weekend calls — and Tony C delivered outstanding Friday-night service by Saturday morning. (cited in 1 of 100 reviews)
  • Emergency water-line repair same day: from first call at 10:45am to job completed within hours on water main emergency — 1 of 12 sampled evidenceQuotes. (cited in 1 of 100 reviews)
  • Standout individual techs: Moe and Tony C cited by name across multiple reviews for thorough double-checking and after-hours availability. (cited in 2 of 100 reviews)
What reviewers praise
The technician, Moe, is the only reason for this 5 star review. His customer service was more than could be expected from 90% of the construction workforce. He made sure he checked everything he needed and even double and triple checked. He was very thorough …
Phillip Howard · ★★★★★ · Google · Feb 2026
The most critical take we found
My SIL hired this group, initially to fix a leak. Then we found that there were other problems. 1st charge was $225, they looked and said they needed a camera. 2nd charge was $250, (they said this would come off the final bill) they brought the camera, said …
Debra Shahani · · Google · Mar 2026

We read 100 of 2,258 reviews · newest from Mar 2026

9

HEP is on the way

Caveats apply24/7 per Google listing
4.9 (1,808 Google reviews)1.7 on Yelp (11) 0.8 mi from downtown Cleveland

4.9★ across 1,808 reviews with 89% positive sentiment; fast dispatch praised in 6 of 100 analyzed, but 10 of 100 are 1-star with complaints including AI phone screening and billing disputes.

Rating mix — of the 15 reviews we analyzed1,808 total on Google
55
40
30
21
19

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Negative Yelp reviews allege being told service would be provided, then informed the company was not licensed in the customer's area — after a full day of waiting (review_id: yNsYfcgn9glfTWXvnGXT). (1 of 100 reviews)
  • Elderly customer reportedly charged $355 with no work completed on a clogged drain; tech stopped after 5 minutes and insisted all pipes needed replacement. (1 of 100 reviews)
  • Billing and refund complaints on 1-star reviews: one reviewer paid $6,800 and waited 2+ weeks for a refund after cancellation; itemized receipts reportedly not provided. (2 of 100 reviews)

To be fair

  • Same-day and short-notice dispatch cited in 4 of 100 reviews (themeCounts.fast_response=6), with technicians arriving within hours even during cold snaps. (cited in 2 of 100 reviews)
  • Strong workmanship signal: themeCounts.workmanship=18 across 100 reviews, covering HVAC and plumbing jobs across diverse service calls. (cited in 2 of 100 reviews)
What reviewers praise
We were completely grateful for Travis! He was so informative and helpful in every single way possible. He was one of the best plumbers I have ever dealt with! He took time to talk to us and make us understand everything. Highly suggest and recommend him!! …
Summer Irwin · ★★★★★ · Google · Feb 2026
The most critical take we found
Called them on Sat Oct 26th 2024 for sewer backing up in house. They charged me 300.00 to run a camera and said I needed my tank pumped. Said they could come out on Mon the 28th and do it. Called Monday to confirm and after 2 hrs and 3 phone calls …
Misty C. · · Yelp · Oct 2024

We read 100 of 1,808 reviews · newest from Feb 2026

10

Emergency No More 24hr. Septic, Drain & More

Caveats apply24/7 per Google listing
4.9 (148 Google reviews)5.0 on Yelp (5) 1.9 mi from downtown Cleveland

4.9★ across 148 reviews; emergency-plumbers service mentioned in 29 of 100 sampled reviews, fast_response theme in 14 — but 2 reviews cite poor workmanship and failure to fix the problem despite high charges.

Rating mix — of the 15 reviews we analyzed148 total on Google
513
40
30
22
10

Why we're cautious

  • Work-then-upsell pattern flagged in 2 reviews: $450 charged for jetting that didn't fix the issue, followed by $2,200 estimate for additional services; 1-star reviewer claims services pitched don't solve problems. (2 of 100 reviews)
  • 2 of 100 sampled reviews cite poor_workmanship: one customer paid $450 and was left with no working toilet or sinks after jetting failed to clear the drain. (1 of 100 reviews)
  • Expensive theme in 2 of 100 sampled reviews; one 1-star review accuses the company of pitching costly services that don't resolve the underlying problem. (2 of 100 reviews)

To be fair

  • Emergency and same-day dispatch is the core offering: emergency-plumbers theme in 29 of 100 sampled reviews, 24-hour availability in 3, same-day in 6, and weekend calls answered per multiple reviewers. (cited in 3 of 100 reviews)
  • Fast dispatch with text/call communication: tech arrived same day after voicemail with a text reply within minutes, confirmed in 2 of 100 sampled reviews. (cited in 2 of 100 reviews)
  • Receptionist Candy cited by name for exceptional call-handling in 2 of 100 sampled reviews — scheduling communication stands out as a differentiator. (cited in 2 of 100 reviews)
What reviewers praise
I honestly can not say enough about this company. I will make this a little long to properly tell you why we will never use anyone else! First, as soon as you call you will be treated with such a remarkably caring receptionist. Candy is one of the sweetest …
Amy Bright · ★★★★★ · Google · Mar 2026
The most critical take we found
They were nice. They did the job quickly. I felt very over charged. In fact when I asked about the price, they said it was “mainly because you are 45 minutes away from us.” I understand that’s on me. I didn’t have to book them. But I was given their …
David Baalbergen · ★★ · Google · Oct 2024

We read 100 of 148 reviews · newest from Mar 2026

11

Cleveland Plumbing

Caveats apply24/7 per Google listing
4.5 (146 Google reviews)4.5 on Yelp (8) 4.9 mi from downtown Cleveland

4.5★ across 146 reviews with 92% 5-star; same-day service cited 15 times and fair pricing 9 times — but 3 no-show complaints and 1 licensing complaint on record.

Rating mix — of the 15 reviews we analyzed146 total on Google
511
40
30
20
14

Why we're cautious

  • 1-star review alleges operator worked without valid TN plumbers license; reviewer cites a Letter of Warning from TN Dept of Commerce — verify license before hiring (1 of 100 reviews)
  • 3 reviews report no-shows or missed appointments with no explanation; 1 review reports rude office staff on initial call (2 of 100 reviews)

To be fair

  • Same-day arrival on Christmas Day burst pipe; weekend and after-hours calls accepted without premium upsell (cited in 3 of 100 reviews)
  • Multi-service visits (faucet, sink, disposal, valve) completed in one trip at reasonable cost — pricing cited positively in 9 of 100 reviews (cited in 3 of 100 reviews)
  • Long-term repeat customers report consistent quality across water lines, drains, and fixture installs over multiple years (cited in 2 of 100 reviews)
What reviewers praise
Chuck and Dory Jo at Cleveland Plumbing are top notch and the best in Cleveland. Their quick response times and reasonable rates are unbeatable. We’ll never use anyone else and if you’re using anyone other than Cleveland Pluming, you’re missing out.
Jason Rams · ★★★★★ · Google · Feb 2026
The most critical take we found
Wow. Never showed up at an old lady's home to hopefully fix a really bad issue. No reason why, and appt was made. Really sad.
Sam Young · · Google · Sep 2022

We read 100 of 146 reviews · newest from Feb 2026

We'd keep looking

The average rating hides complaint patterns we can't ignore
12

Metro Plumbing, Heating & Air

We'd call someone else first24/7 per Google listing
4.8 (4,333 Google reviews)2.4 on Yelp (44) 16.9 mi from downtown Cleveland

4.8★ on 4,333 Google reviews but only 70 of 100 analyzed are 5-star; expensive theme appears in 10 reviews and slow_response in 6, with multiple Yelp complaints about $500+/hr pricing and incomplete installs.

Rating mix — of the 15 reviews we analyzed4,333 total on Google
55
40
30
20
110

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Advertised $89 service call fee is reportedly a bait — actual diagnosis charge is 'WAY more' according to 1-star Google review (May 2026). (1 of 100 reviews)
  • Yelp 3-star: water heater installed but not completed (missing leak sensor); 2-week follow-up failure despite clear installation guide instructions. (1 of 100 reviews)
  • Yelp 1-star: slab leak repair led to repeated electrical failures and property damage over 3 years — poor_workmanship theme confirmed. (1 of 100 reviews)

To be fair

  • fast_response theme in 13 of 100 reviews; tech sent out next business day when customer raised concerns about estimate. (cited in 2 of 100 reviews)
  • workmanship theme in 14 reviews; multi-service household (a/c, plumbing, septic) handled in one month with thorough technicians. (cited in 2 of 100 reviews)
What reviewers praise
All in all a great experience. Setting up an apportionment was easy, they found my septic tank and asked if I wanted to dig it to save some money, (of course I do). He came back with the truck 3 hours later and had the tank pumped in 45minutes. Made it very …
Wes Daniel · ★★★★★ · Google · Feb 2026
The most critical take we found
We used Metro years ago, when they were knowledgeable and honest, to replace our septic tank. They were Lori it and i felt good about their pricing. About a year later, we called about a toilet issue, the technician came out, couldn't fix it, and we were …
Wendy R. · · Yelp · Dec 2022

We read 100 of 4,333 reviews · newest from Feb 2026 · BBB A+ accredited

13

South East Total Service

We'd call someone else first24/7 per Google listing
4.6 (235 Google reviews)2.9 on Yelp (19) 19.3 mi from downtown Cleveland

South East Total Service holds 4.6★ on 235 Google reviews but reviewConsistency is only 0.43 — 17 of 100 analyzed are 1-star, with 3 poor_workmanship tags and 4 expensive flags alongside strong holiday-weekend emergency response praised by multiple reviewers.

Rating mix — of the 15 reviews we analyzed235 total on Google
59
41
30
20
15

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • 3 poor_workmanship tags in 100 reviews — one Yelp account describes a tech who made lewd remarks, smoked in a van, over-charged, and left the leak unresolved; utility company was furious at the repair quality (1 of 100 reviews)
  • 1-star pattern: 17 of 100 reviews are 1-star — reviewConsistency of 0.43 is the lowest in this batch; negative reviews span unresolved calls, pricing disputes, and workmanship failures (3 of 100 reviews)
  • Scheduling reliability mixed: 1-star review describes a no-show despite same-day confirmation call, with after-hours tech unable to resolve — 2 slow_response tags across 100 analyzed reviews (1 of 100 reviews)

To be fair

  • Holiday-weekend emergency pipeline burst — only company that responded when every competitor refused; Gino and Robert located and repaired the leak the same evening for an office complex of businesses (cited in 1 of 100 reviews)
  • Long-term customers cite septic system replacements, main drain repipes, and sewer clears over years of repeat use — 9g0ol3ldAazecrU8lOOv references multi-project history at fair pricing (cited in 2 of 100 reviews)
What reviewers praise
When a pipe burst in our parking lot over a holiday weekend, it shut down our entire office complex of businesses and restaurants. We were in a true emergency, and every other plumbing company we called was either unavailable or unwilling to help—except South …
Tyler Prentice · ★★★★★ · Google · Dec 2025
The most critical take we found
They wanted $1300.00 for putting in a 50 gallon Hot water heater!!!! Wanted to do extra on a 100 year old home! Rediculous!!! Another put it in in 1 hour for $400.00 Plumber was telling us what had to be done which was not true!!! The Hot Water Heater cost …
Lori Yancey · · Google · Jan 2026

We read 100 of 235 reviews · newest from Jan 2026 · BBB A+ accredited

14

Roto-Rooter

We'd call someone else first24/7 per Google listing
4.1 (94 Google reviews)3.0 on Yelp (32) 4.1 mi from downtown Cleveland

Cleveland Roto-Rooter holds BBB A+ accreditation but only 4.1 Google stars; 31 of 100 analyzed reviews are 1-star — 2 cite tech Jordan Randall cutting a sewer pipe unnecessarily and allegedly exploiting a widowed neighbor.

Rating mix — of the 15 reviews we analyzed94 total on Google
55
41
30
20
19

Why we're cautious

  • Tech Jordan Randall cited in 1-star review for cutting a 4-inch sewer pipe instead of using clean-out 3 feet away; inspected septic system and claimed root invasion — tank dug up, no roots found; charged $270 (1 of 100 reviews)
  • Gas line pressure check: tech spent 30 min, pressure didn't hold for 1 second, charged $250 anyway — customer later found an unsealed dead-end gas pipe left open in basement ceiling (1 of 100 reviews)
  • expensive=4 in 100 analyzed reviews; $250 charged for pressure check that produced no useful findings; $270 just to snake a line (2 of 100 reviews)

To be fair

  • fast_response=11 and same-day-plumber=12 service mentions in 100 analyzed reviews; technician arrived in under 5 minutes to a burst pipe, and same-day holiday dispatch confirmed Dec. 26 (cited in 2 of 100 reviews)
  • Kayla confirmed as standout tech: found sewer break, replaced sump pump same-day, and explained all findings in detail across 2 separate documented visits (cited in 1 of 100 reviews)
What reviewers praise
This place took wonderful care of our needs with a septic pump out. Will use again and recommend to others.
Jeremy Turner · ★★★★★ · Google · Oct 2025
The most critical take we found
Darlene quoted $499 to pump the septic tank. They sent a woman that had just came off of maternity leave to come pump it knowing there was a concrete riser lid on the solids tank. I ended up helping her remove it because that is what good people around here …
Tyler Henderson · · Google · Feb 2026

We read 100 of 94 reviews · newest from Feb 2026 · BBB A+ accredited

15

Best Plumbing & Heating Inc

We'd call someone else first
4.4 (85 Google reviews)1.8 on Yelp (9) 19.8 mi from downtown ClevelandNot a 24/7 shop

4.4★ on Google but reviewConsistency=0.365 is the lowest in this batch — 16 one-stars vs 64 five-stars signal a bimodal experience; Yelp 1-star reviews cite hidden after-hours charges and a flooded garage from a faulty install.

Rating mix — of the 15 reviews we analyzed85 total on Google
55
40
31
21
18

Why we're cautious

  • Google vs Yelp split: Yelp reviews include a flooded garage from a leaking new water heater install not corrected on return visit, and a billing dispute that escalated to BBB threats — serious quality-control concerns not visible in Google rating alone (2 of 83 reviews)
  • Charged after-hours rate when plumber arrived before the stated 4 pm cutoff — reviewer documented this discrepancy (1 of 83 reviews)
  • Emergency billing: Saturday call sent plumber from Whitwell TN (long distance) and charged for travel from home — 'absolutely outrageous' charge per Yelp reviewer (1 of 83 reviews)

To be fair

  • Consistent same-day responsiveness across 3 different plumbers cited in one reviewer's multi-year experience (cited in 1 of 83 reviews)
  • Toilet 101 patient walkthrough from Mike — arrived 2 days before Thanksgiving on short notice and explained how the toilet worked (cited in 1 of 83 reviews)
What reviewers praise
This is the best plumbing company I have ever worked with. Prices are great. The workmanship is excellent and the plumbers could not be nicer. I highly recommend Best Plumbing.
Nancy Way · ★★★★★ · Google · Jan 2026
The most critical take we found
This is the most unprofessional company I’ve ever dealt with. I scheduled an appointment with them, then they tell me they don’t see my appointment. I’ve taken off from my place of employment for this. They get here, and have the receptionist call me, as they …
Brittany Harris · · Google · Dec 2021

We read 83 of 85 reviews · newest from Jan 2026

Also serving Cleveland — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Ray's Plumbing 4.2 (67 Google reviews) · Soddy Daisy · 19.0 mi Call
Harvey's Plumbing Co 4.8 (53 Google reviews) · Soddy Daisy · 17.0 mi Call
Southeast Rooter and Plumbing 4.7 (41 Google reviews) · Cleveland · 4.0 mi Call
Emergency No More 24hr. Septic, Drain & More 5.0 (24 Google reviews) · Chattanooga · 17.2 mi Call
American Trail Plumbing LLC 5.0 (22 Google reviews) · Cleveland · 2.8 mi Call
Patriot Services- Plumbing & HVAC Contractor 4.8 (18 Google reviews) · Cleveland · 4.0 mi Call
RICK'S PLUMBING SERVICE 3.6 (17 Google reviews) · Cleveland · 10.3 mi Call
Above All Plumbing 4.5 (16 Google reviews) · Cleveland · 6.6 mi Call
Southeast Rooter and Plumbing 4.5 (13 Google reviews) · Cleveland · 6.6 mi Call
ServeStar Plumbing 3.7 (12 Google reviews) · Cleveland · 1.9 mi Call
Master plumbing of Tennessee in cleveland Tn 4.7 (12 Google reviews) · Cleveland · 3.8 mi Call
The East Tennessee Plumber 5.0 (8 Google reviews) · Cleveland · 1.3 mi Call
Emergency Plumber 3.3 (3 Google reviews) · Cleveland · 3.8 mi Call

What reviewers complain about in Cleveland

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Buddy the Plumber1-star Yelp review claims business is 'more of a virtual company' that farms work to 'random plumbers' from a call center — contradicts positive Google pattern.
  • Roto Rooter Plumbing and DrainYelp 1-star (2021): charged $1,325 total for unnecessary new clean-out install when existing one was available; manager refused to acknowledge the overcharge.
  • Roto Rooter Plumbing and DrainGoogle 1-star (2026): heavy truck damaged driveway during septic service; owner refused to pay for repair and told handicapped customer's husband's condition 'didn't matter'.
  • Roto Rooter Plumbing and DrainGoogle 2-star: charged $234 for cabling wrong pipe section — didn't investigate actual clog location, then misdiagnosed as septic issue.
  • HEP is on the wayNegative Yelp reviews allege being told service would be provided, then informed the company was not licensed in the customer's area — after a full day of waiting (review_id: yNsYfcgn9glfTWXvnGXT).
  • HEP is on the wayElderly customer reportedly charged $355 with no work completed on a clogged drain; tech stopped after 5 minutes and insisted all pipes needed replacement.
  • Emergency No More 24hr. Septic, Drain & MoreWork-then-upsell pattern flagged in 2 reviews: $450 charged for jetting that didn't fix the issue, followed by $2,200 estimate for additional services; 1-star reviewer claims services pitched don't solve problems.
  • Cleveland Plumbing1-star review alleges operator worked without valid TN plumbers license; reviewer cites a Letter of Warning from TN Dept of Commerce — verify license before hiring

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Cleveland we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,352 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Varnell — this Cleveland guide covers those areas.

Nearby city guides