Best Plumbing & Heating Inc
Plumber · Chattanooga, TN
Our verdict
4.4★ on Google but reviewConsistency=0.365 is the lowest in this batch — 16 one-stars vs 64 five-stars signal a bimodal experience; Yelp 1-star reviews cite hidden after-hours charges and a flooded garage from a faulty install.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 83 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Consistent same-day responsiveness across 3 different plumbers cited in one reviewer's multi-year experience
1 cited review
“This is the third time (with three different plumbers) that Best Plumbing has done great work for a fair price! Highly recommend them!”
Toilet 101 patient walkthrough from Mike — arrived 2 days before Thanksgiving on short notice and explained how the toilet worked
Cited in 1 of the 83 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Google vs Yelp split: Yelp reviews include a flooded garage from a leaking new water heater install not corrected on return visit, and a billing dispute that escalated to BBB threats — serious quality-control concerns not visible in Google rating alone
“Dealing with this company has been a nightmare. They refused to provide a contract and completed the installation without approval. They then demanded more than the quoted price and the product never performed as promised. They also refused to provide a detailed invoice.”
Cited in 2 of the 83 reviews we analyzed.
Red flag
Charged after-hours rate when plumber arrived before the stated 4 pm cutoff — reviewer documented this discrepancy
“Just talked to Norman and he was great to speak with after having a very poor experience with the lady that answers the phones. I will adjust this review in the future once they make things right and I see what I'm actually charged. Edit... They charged me something absolutely ridiculous. Charged me for an after hours call, when I was told I would only be charged the after hours rate, if they came after 4pm.”
Red flag
Emergency billing: Saturday call sent plumber from Whitwell TN (long distance) and charged for travel from home — 'absolutely outrageous' charge per Yelp reviewer
“I had a Saturday emergency plumbing situation and contacted Best Plumbing I knew it would be after hour charges with time starting when the plumber leaves his home for the job. They advertise being local They sent a plumber from Whitwell Tn to do my job In Harrison Tn . Needless to say the charge was absolutely outrageous. Anyone using this company needs to ask for travel time charges. They are not an honest company”
After-hours billing disputes in 2+ reviews: charged after-hours rates despite arriving before 4 pm cutoff; also charged for drive time from Whitwell TN to Harrison TN on a 'local' emergency call
“I had a Saturday emergency plumbing situation and contacted Best Plumbing I knew it would be after hour charges with time starting when the plumber leaves his home for the job. They advertise being local They sent a plumber from Whitwell Tn to do my job In Harrison Tn . Needless to say the charge was absolutely outrageous. Anyone using this company needs to ask for travel time charges. They are not an honest company”
1 more cited review
“Just talked to Norman and he was great to speak with after having a very poor experience with the lady that answers the phones. I will adjust this review in the future once they make things right and I see what I'm actually charged. Edit... They charged me something absolutely ridiculous. Charged me for an after hours call, when I was told I would only be charged the after hours rate, if they came after 4pm.”
Two Yelp 1-star reviews cite unprofessional behavior: refused to provide contracts, demanded above-quoted price, threatened a BBB complainant, and left a gas water heater job incomplete (leaving customer without hot water)
“Dealing with this company has been a nightmare. They refused to provide a contract and completed the installation without approval. They then demanded more than the quoted price and the product never performed as promised. They also refused to provide a detailed invoice.”
Cited in 2 of the 83 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 83 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This is the most unprofessional company I’ve ever dealt with. I scheduled an appointment with them, then they tell me they don’t see my appointment. I’ve taken off from my place of employment for this. They get here, and have the receptionist call me, as they pull off, telling me it was a bigger job and that they have other people to see. DO NOT use this company at all!”
“I have had more than a couple frustrating interactions with this company, the most recent of which being there a return trip to repair a new gas water heater that was spewing water at a rate that completely flooded my entire garage ruining everything in it overnight. In keeping with Best Plumbing's usual level of service, they did not show up on time and left without speaking to me & having not completed the work, …”
“Complete and total crooks. Stay away. Do not use. We contacted them about increasing our water pressure. Other plumbers had given us what they believed to be the solution so we called Best Plumbing to get a quote. Their "expert" said that a different solution was required and gave us a quote of two thousand dollars for their suggested service. This was quite a bit of money, so I called again and asked if they were …”
Positive
“This is the best plumbing company I have ever worked with. Prices are great. The workmanship is excellent and the plumbers could not be nicer. I highly recommend Best Plumbing.”
“These guys are great, very flexible. I've used them for everything from under slab rough-ins to small residential repairs. For repairs, I highly recommend asking for Mike, he is a lovely person and a creative problem solver.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 4.4★ vs Yelp reviews skewing 1-star on billing disputes and a failed water heater install — pattern of practices not reflected in Google score alone warrants caution.
Should you hire Best Plumbing & Heating Inc?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
Best Plumbing & Heating Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Chattanooga · Signal Mountain · Chickamauga · Cleveland