Southeast Rooter and Plumbing
Plumber · Cleveland, TN · Open 24 hours per Google listing
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Our verdict
4.5★ across 13 reviews; only 17 analyzed. 2 repeat reviews cite complete unresponsiveness after job completion. Same-day and weekend service confirmed in positive reviews but thin sample size warrants caution.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 17 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Weekend and same-day service confirmed: answered calls others didn't, arrived same day; came out on a Sunday very late and resolved the issue.
1 cited review
“I had called several plumbers over the course of a week with no return calls. Today I called Southeast Rooter and Plumbing and the call was answered promptly and assured me they could get out today after the job they were on. These gentlemen called back promptly and arrived quickly after.”
Cited in 2 of the 17 reviews we analyzed — 1 cited review not excerpted here.
Pricing cited as extremely reasonable; one job came in at 1/3 the cost of other quotes for sewage line repair and septic risers.
2 cited reviews
“Dillion and his crew came out right after Thanksgiving to repair a sewage line issue and install septic risers. Extremely friendly and 1/3 the cost of other quotes.”
“They were on time, professional, did great work, cleaned up after they were finished and the prices was extremely reasonable. I would highly recommend them.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Customer paid $7k for field line repair; company promised to level yard after 2 months but stopped answering calls for 4+ months (Google, Sep 2022).
Cited in 1 of the 17 reviews we analyzed.
Red flag
Reviewer tried company several times: "Getting them to respond or show up is the issue" — repeated no-response pattern across multiple jobs.
“I have tried to use this company several times for different issues, if you can get them to respond or show up they do good work. Getting them to respond or show up is this issue. Good luck if trying to use them!!”
Cited in 2 of the 17 reviews we analyzed.
Post-job responsiveness is a documented pattern: 2 reviews report phone calls not returned after work was completed, spanning 2022–2023.
“I have tried to use this company several times for different issues, if you can get them to respond or show up they do good work. Getting them to respond or show up is this issue. Good luck if trying to use them!!”
Cited in 2 of the 17 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 17 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had a date and time for them to come out to look at an issue. Ended up wasting most of the day waiting on them to show up to which they never did. No phone call. They also ignored my many phone calls.”
Positive
“I had to have a pop off valve replaced. They recommended that a expansion tank be installed. Very professional and courteous! Will definitely use them again”
“Very professional & have always taken good care of my plumbing issues.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2024.
Should you hire Southeast Rooter and Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Southeast Rooter and Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Southeast Rooter and Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cleveland · Charleston · Riceville