Chatta Rooter Plumbing Septic & Drain
Plumber · Chattanooga, TN · Open 24 hours per Google listing
Our verdict
Chatta Rooter holds 4.9★ across 118 reviews with 97/100 sampled as 5-star; weekend emergency septic response and sewer work are clear specialties, though slow_response flagged in 4 reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Chattanooga, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Weekend emergency response confirmed in 8 of 100 sampled reviews; Christmas Day septic backup and weekend-only availability cases resolved same day (themeCounts.weekend_or_emergency=8).
1 cited review
“Chatta-Rooter responded right away on a Saturday and had John out within a couple hours. He was responsive, kind, and genuinely cared about helping me through this overwhelming situation. You can tell he takes pride in taking care of people.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Communication during jobs cited in 10 of 100 sampled reviews; team checked in days after sewer installation to confirm everything was working (themeCounts.communication=10).
1 cited review
“John and his team were great. They quickly responded to our request for connection to the main sewer after purchasing a new home. They worked quickly efficiently and communicated with us throughout the process.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Slow response flagged in 4 of 100 sampled reviews; one reviewer notes crew member pushed hard sale for leach field replacement while spouse was recovering from medical procedure.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Paid for them to pump septic and they did not pump my tank but they took our money. It caused a lot of damage When called to let them know about it they REFUSED to fix it. They also decided to call the Health Department because we called to let them know we wanted our money back!! I wouldn't let them work on my dog house. They are HORRIBLE, a liar and horrible business. Beware when you call them because they will …”
“DO NOT USE THIS COMPANY! They do not back up their work. Worked on my pump then 3 days later it stopped working. Would not come back to look at it.”
Positive
“Chatta Rooter came out on a weekend when I had a septic emergency. Not a drop of water was leaving the house anymore and I had several inches of septic water in my basement bathtub. My septic had never been pumped and the house is 30 yrs old. They jumped right on the job and took it in stride. It was so clogged up, when they undid the clog, they had a 2 foot geyser of 💩. They had to locate my septic because it …”
“Definitely one of the most trustworthy and knowledgeable plumbers around. Highly recommend their work. Always come quickly and very professional. This company has got me out of a bond several times with my rental properties.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Chatta Rooter Plumbing Septic & Drain?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Chatta Rooter Plumbing Septic & Drain?
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