RICK'S PLUMBING SERVICE
Plumber · Cleveland, TN
You call them directly — we don't sell your info or route the call.
Our verdict
3.6★ across 17 reviews with a stark 9-vs-6 split: 9 five-star raves offset by 6 one-star complaints spanning rude phone behavior, voicemail ghosting, and erratic driving.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 17 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Water heater emergency handled same-day in at least 2 of 17 reviews (themeCounts.workmanship=5 supports quality when they do show up)
1 cited review
“All around great workers! Helped with hot water heater emergency and i'm very thankful”
Cited in 2 of the 17 reviews we analyzed — 1 cited review not excerpted here.
Pricing praised as fair in 2 five-star reviews; quote matches final bill per Barry Tharp
1 cited review
“The best ever. They are prompt and professional and did a great job with fair pricing.”
Cited in 2 of the 17 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Rep hung up on a caller who asked if it was a plumbing service — 1 of 17 reviews flags hostile phone behavior
Cited in 1 of the 17 reviews we analyzed.
Red flag
reviewConsistency=0.102 (near-zero) signals wildly inconsistent experiences — nearly half of all reviews (6/17) are 1-star
“Don't know called them got voice mail stating that aren't very good about checking vocie mails but to text them and that was a week ago and never got a reply”
Cited in 3 of the 17 reviews we analyzed.
Voicemail instructs callers to text but texts go unanswered for a week or more — a critical failure for emergency calls
“Don't know called them got voice mail stating that aren't very good about checking vocie mails but to text them and that was a week ago and never got a reply”
Scheduling follow-through is a recurring complaint: workers do good work but 'actually getting scheduled and completed is a nightmare'
“Hard to get ahold of and doesn't follow through. Workers are good and do good work but actually getting scheduled and completed is a nightmare.”
Keep it in proportion: these concerns are cited in 4 of the 17 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I'm just driving down the road and the white truck snd trailer with RICKS PLUMBING on the side came into the oncoming lane and almost ran me off the road idiots don't know how to drive”
“No thank you.”
“Worst driver ever. Watch out for them on the road.”
Positive
“Rick's Plumbing is a Rockstar when it comes to plumbing! Give them a call, they'll take good care of you.”
“These guys always do it right the first time. I’ve used them for years now, they recently replaced my hot water heater. A+”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jul 2025.
Across platforms
Should you hire RICK'S PLUMBING SERVICE?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own RICK'S PLUMBING SERVICE?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
RICK'S PLUMBING SERVICEisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Charleston · Riceville · Cleveland