RICK'S PLUMBING SERVICE
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Not Verified
No emergency data in reviews
Mid-Range
Fair Pricing ✓
2 concerns
Rep hung up on a caller who asked if it was a plumbing service — 1 of 17 reviews flags hostile phone behavior, reviewConsistency=0.102 (near zero) signals wildly inconsistent experiences — nearly half of all reviews (6/17) are 1 star
Trust Score: 0/100 · Based on 17 reviews
Avoid
BBB A+Our Verdict
#17 of 17 in Cleveland, TN
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 17 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 17 Reviews Tell Us
Emergency Response
Voicemail instructs callers to text but texts go unanswered for a week or more — a critical failure for emergency calls
What To Watch Out For
Voicemail instructs callers to text but texts go unanswered for a week or more — a critical failure for emergency calls
Scheduling follow-through is a recurring complaint: workers do good work but 'actually getting scheduled and completed is a nightmare'
Rep hung up on a caller who asked if it was a plumbing service — 1 of 17 reviews flags hostile phone behavior
ReviewConsistency=0.102 (near zero) signals wildly inconsistent experiences — nearly half of all reviews (6/17) are 1 star
Quality & Professionalism
Water heater emergency handled same-day in at least 2 of 17 reviews (themeCounts.workmanship=5 supports quality when they do show up)
Communication
Voicemail instructs callers to text but texts go unanswered for a week or more — a critical failure for emergency calls
Pricing
Pricing praised as fair in 2 five-star reviews; quote matches final bill per Barry Tharp
Customer reviews
Reviews from Google, Yelp & more
The best ever. They are prompt and professional and did a great job with fair pricing.
All around great workers! Helped with hot water heater emergency and i’m very thankful
Rick's Plumbing is a Rockstar when it comes to plumbing! Give them a call, they'll take good care of you.
I'm just driving down the road and the white truck snd trailer with RICKS PLUMBING on the side came into the oncoming lane and almost ran me off the road idiots don't know how to drive
Don't know called them got voice mail stating that aren't very good about checking vocie mails but to text them and that was a week ago and never got a reply
Hard to get ahold of and doesn't follow through. Workers are good and do good work but actually getting scheduled and completed is a nightmare.
These guys always do it right the first time. I’ve used them for years now, they recently replaced my hot water heater. A+
Really rude. Called and asked if it was a plumbing service and the Jack a** hung up on me. Don't recommend.
Worst driver ever. Watch out for them on the road.
Best service all around
No thank you.
Awesome 👍👍
Business details
Service area
Based in Cleveland. Serves 2 nearby cities within 20 miles:
RICK'S PLUMBING SERVICE