Roto-Rooter
Plumber · Cleveland, TN · Open 24 hours per Google listing
Our verdict
Cleveland Roto-Rooter holds BBB A+ accreditation but only 4.1 Google stars; 31 of 100 analyzed reviews are 1-star — 2 cite tech Jordan Randall cutting a sewer pipe unnecessarily and allegedly exploiting a widowed neighbor.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Cleveland, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response=11 and same-day-plumber=12 service mentions in 100 analyzed reviews; technician arrived in under 5 minutes to a burst pipe, and same-day holiday dispatch confirmed Dec. 26
1 cited review
“I called Roto Rooter in Cleveland. The technician was here in less than 5 minutes. He happened to be in the area!! He fixed the pipe, gave us good news that there was no water damage as the leak was in a pipe under our vapor barrier, and considering it was after 5:00 pm when I called, the price was very reasonable.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Kayla confirmed as standout tech: found sewer break, replaced sump pump same-day, and explained all findings in detail across 2 separate documented visits
1 cited review
“Kayla replaced my sump pump. Very quick response, detailed in explaining the whys and what I needed. So efficient and cleaned up after the job. Could not have better customer service. So nice!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Tech Jordan Randall cited in 1-star review for cutting a 4-inch sewer pipe instead of using clean-out 3 feet away; inspected septic system and claimed root invasion — tank dug up, no roots found; charged $270
“Took advantage of a widowed neighbor. She called on a weekend and service tech Jordan responded and cut her 4 in sewer pipe instead of utilizing the clean out plug 3 feet further back. Tank was dug up and inspected with no evidence of root presence. Charged her 270.00 just to snake a line.”
Red flag
Gas line pressure check: tech spent 30 min, pressure didn't hold for 1 second, charged $250 anyway — customer later found an unsealed dead-end gas pipe left open in basement ceiling
“8 months ago, a Roto Rooter plumber came over to check the pressure on my gas pipes. He spent 30 minutes checking the pressure and it didn't even hold pressure for 1 second. He was happy to charge me $250 for doing nothing. I later found a dead end gas pipe that the end was completely opened and not sealed off in open air in my basement ceiling.”
expensive=4 in 100 analyzed reviews; $250 charged for pressure check that produced no useful findings; $270 just to snake a line
“8 months ago, a Roto Rooter plumber came over to check the pressure on my gas pipes. He spent 30 minutes checking the pressure and it didn't even hold pressure for 1 second. He was happy to charge me $250 for doing nothing. I later found a dead end gas pipe that the end was completely opened and not sealed off in open air in my basement ceiling.”
1 more cited review
“Took advantage of a widowed neighbor. She called on a weekend and service tech Jordan responded and cut her 4 in sewer pipe instead of utilizing the clean out plug 3 feet further back. Tank was dug up and inspected with no evidence of root presence. Charged her 270.00 just to snake a line.”
unprofessional=3 in 100 analyzed reviews; two separate complaints about employee parking: one blocking handicap space, one blocking a driveway for hours
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Darlene quoted $499 to pump the septic tank. They sent a woman that had just came off of maternity leave to come pump it knowing there was a concrete riser lid on the solids tank. I ended up helping her remove it because that is what good people around here do. She was nice but unprofessional; the girl was frustrated by the weight of the lid and cussing like a sailor. She noticed the outlet for the pump had burned …”
“Your drivers’ choices of parking are just as bad as the service we received several years ago! My residence is not even the one being serviced and your driver has completely blocked my driveway to service a neighboring house! I literally cannot leave unless I drive completely through the neighbor’s yard that lives in front of me! This is UNACCEPTABLE and should NOT be allowed! It has been HOURS and I still have no …”
“Overpriced and lazy. 8 months ago, a Roto Rooter plumber came over to my house to check the pressure on my gas pipes to see if it was possible to have a gas stove. He spent 30 minutes checking the pressure and it didn't even hold pressure for 1 second (should have been a hint!). He was happy to charge me $250 for doing nothing and left. Fast forward to today, I was doing some maintenance on my furnace and I looked …”
Positive
“This place took wonderful care of our needs with a septic pump out. Will use again and recommend to others.”
“Few months ago Kayla and Chris went above and beyond to help me find a break in my sewer line. Today, Kayla replaced my sump pump. Very quick response, detailed in explaining the whys and what I needed. So efficient and cleaned up after the job. Could not have better customer service. So nice!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
BBB A+ accredited vs 4.1 Google stars with 31 of 100 analyzed reviews at 1-star. BBB accreditation does not reflect the volume of negative Google reviews describing unnecessary work and exploitation of vulnerable customers.
Should you hire Roto-Rooter?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cleveland · Crandall · Charleston