ServeStar Plumbing
Plumber · Cleveland, TN · Open 24 hours per Google listing
Our verdict
3.7★ on 12 reviews with only 7 analyzed — 5-star work from David Graham offset by a 4-visit faucet fix that never held and a job that ran 3 days over estimate and ended with police being called over payment.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 7 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 7 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Holiday weekend Saturday appointment booked next-day; pricing described as reasonable for labor and parts by 2 of 7 analyzed reviews
2 cited reviews
“I got on the phone with someone really quick. I had an appointment made for the very next day. It was a holiday weekend and a Saturday so I wasn't expecting that. The person who made the house call was friendly and knowledgeable. He quickly assessed my plumbing issue and offered a solution that felt like a reasonable price given the labor spent and transportation to the store for parts.”
“David Graham was very honest and professional in explaining it all to me. They are very reasonably priced.”
David Graham praised for honest diagnosis — correctly identified septic tank issue without upselling unnecessary plumbing work
1 cited review
“David Graham was very honest and professional in explaining it all to me. They are very reasonably priced.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Police called over final payment dispute during incomplete yard restoration — extreme escalation for a $600 holdback on shoddy finish work
“said replacing the pipe connecting to the main was going to take 1 day and ended up taking 4 plus other days to cover. Then while covering the hole back up they left the yard with huge mounds and lots of big rocks on the ground”
Red flag
Repeat-visit failure on a basic faucet repair (5 attempts, never resolved) suggests systemic diagnosis or parts-sourcing problems
“Came to our house 5 times to try and fix a faucet. It would be fixed for a few hours and start leaking again. They never fixed the problem.”
Faucet repair required 5 visits and was never fixed — leak resumed hours after each service call (Theresa Godfrey, 1-star)
“Came to our house 5 times to try and fix a faucet. It would be fixed for a few hours and start leaking again. They never fixed the problem.”
Major pipe job quoted as 1-day stretched to 4+ days; owner called police when customer withheld final $600 payment pending yard cleanup (Sam Dawson, 1-star)
“said replacing the pipe connecting to the main was going to take 1 day and ended up taking 4 plus other days to cover. Then while covering the hole back up they left the yard with huge mounds and lots of big rocks on the ground”
Keep it in proportion: these concerns are cited in 2 of the 7 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Very disappointed and I’m just going to state the facts of what happened. First off said replacing the pipe connecting to the main was going to take 1 day and ended up taking 4 plus other days to cover. Then while covering the hole back up they left the yard with huge mounds and lots of big rocks on the ground then tried to cover it but we had to stop them because you could never cut the grass with those rocks and …”
Positive
“Absolutely the best service. Couldn't ask for David nor Austin to have been any more helpful.”
“Called and got a call back very soon and was able to come the next day. Showed up when they said they would. Wasn't sure if I had a septic tank issue or not and he gave a diagnostic check and advised it was my septic tank. I had a feeling that was what my issue might be but wanted to be sure. David Graham was very honest and professional in explaining it all to me. They are very reasonably priced. If I ever have …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 7 of 12 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2022.
Across platforms
Google 3.7★ vs Yelp (2 Yelp quotes both 5-star in evidence). Small sample sizes make comparison unreliable; insufficient data to confirm directional discrepancy.
Should you hire ServeStar Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own ServeStar Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
ServeStar Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cleveland · Charleston · Crandall · Riceville