The 15 24/7 plumbers serving Cleveland

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,141 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown ClevelandHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,141 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Cleveland →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Hiller Plumbing, Heating, Cooling & Electrical

Top pick24/7 per Google listing

4.9 (1,244 Google reviews)4.5 on Yelp (14) 16.3 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Hiller Plumbing, Heating, Cooling & Electrical posts 4.9★ across 1,244 reviews with BBB A+ accreditation; workmanship cited 19 times, weekend/emergency availability in 4 reviews, and same-day service in 7 — pricing runs premium per 1 reviewer.

Rating mix — of the 15 reviews we analyzed1,244 total on Google

5★13

4★0

3★0

2★1

1★1

What reviewers keep saying

Weekend and emergency bookings confirmed in 4 reviews; one customer booked at midnight for 8am service, another had water heater replaced during the holidays. (cited in 2 of 100 reviews)
Sewer pump warranty honored 1 year post-install with full repair at no charge — warranty follow-through documented. (cited in 1 of 100 reviews)
Workmanship theme hits 19 times across 100 reviews; technicians stock parts on the truck (Saturday visit, no extra service charge, all parts already loaded). (cited in 3 of 100 reviews)

What reviewers complain about

One Yelp reviewer explicitly notes 'not the least expensive' and 1 Google review flags expensive tag — premium pricing is a real trade-off at this volume. (1 of 100 reviews)

What reviewers praise

“I cannot recommend Cris Neibert highly enough. When our water heater failed after a pressure valve malfunctioned — something that could have easily caused major flooding and significant damage to our home — Cris stepped in immediately and truly went above and …”

Andrew Christian · ★★★★★ · Google · Mar 2026

The most critical take we found

“Terrible, terrible. Ridiculously high price, and a pushy salesman who apparently knows little about plumbing. I had a water leak where my water line enters my house, about 18 inches below the soil line. They sent two guys to look at it, and they said it …”

Ron C. · ★ · Yelp · Oct 2024

We read 100 of 1,244 reviews · newest from Mar 2026 · BBB A+ accredited

(423) 922-7668

Full report →Website ↗

DynaMech Heating, Cooling, Electrical & Plumbing

Top pick24/7 per Google listing

5.0 (596 Google reviews) 1.9 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

DynaMech: 92 of 92 analyzed reviews are 5-star, 100% positive sentiment, reviewConsistency=1.0; professional theme in 48, workmanship in 24, fast_response in 10; BBB accredited A+.

Rating mix — of the 15 reviews we analyzed596 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Perfect 92-of-92 5-star run across analyzed reviews with professional theme in 48 — multi-trade contractor praised for HVAC, electrical, and plumbing work on same properties (cited in 2 of 92 reviews)
Handled a 100-unit apartment complex renovation: ~100 HVAC systems and water heaters replaced, plus full electrical upgrades, with no quality or scheduling failures noted (cited in 1 of 92 reviews)
Emergency water situation responded to promptly — answered call, dispatched quickly, cleaned up, and troubleshot thoroughly (cited in 1 of 92 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Matt and Corbin were our electricians and they did an amazing job at installing our plugin for the RV. They were super responsive and respectful about my concerns of them coming in and out with my cats being inside. They were also very careful about moving …”

Trinity Norton · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 92 of 596 reviews · newest from Feb 2026 · BBB A+ accredited

(423) 464-7910

Full report →Website ↗

Chatta Rooter Plumbing Septic & Drain

Top pick24/7 per Google listing

4.9 (118 Google reviews)4.5 on Yelp (8) 18.0 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Chatta Rooter holds 4.9★ across 118 reviews with 97/100 sampled as 5-star; weekend emergency septic response and sewer work are clear specialties, though slow_response flagged in 4 reviews.

Rating mix — of the 15 reviews we analyzed118 total on Google

5★13

4★0

3★0

2★0

1★2

What reviewers keep saying

Weekend emergency response confirmed in 8 of 100 sampled reviews; Christmas Day septic backup and weekend-only availability cases resolved same day (themeCounts.weekend_or_emergency=8). (cited in 2 of 100 reviews)
Communication during jobs cited in 10 of 100 sampled reviews; team checked in days after sewer installation to confirm everything was working (themeCounts.communication=10). (cited in 2 of 100 reviews)

What reviewers complain about

Slow response flagged in 4 of 100 sampled reviews; one reviewer notes crew member pushed hard sale for leach field replacement while spouse was recovering from medical procedure. (1 of 100 reviews)

What reviewers praise

“Chatta Rooter came out on a weekend when I had a septic emergency. Not a drop of water was leaving the house anymore and I had several inches of septic water in my basement bathtub. My septic had never been pumped and the house is 30 yrs old. They jumped …”

Francie Christensen · ★★★★★ · Google · Feb 2026

The most critical take we found

“Paid for them to pump septic and they did not pump my tank but they took our money. It caused a lot of damage When called to let them know about it they REFUSED to fix it. They also decided to call the Health Department because we called to let them know we …”

LYNNEQUIA DAVENPORT · ★ · Google · Nov 2021

We read 100 of 118 reviews · newest from Feb 2026

(423) 509-9748

Full report →Website ↗

A Drain Doctor plumbing llc

Top pick24/7 per Google listing

4.9 (68 Google reviews) 12.8 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

A Drain Doctor Plumbing: 4.9★ / 68 reviews; arrived within 20 minutes on a cold-night burst-pipe emergency and charged a reasonable fee; technician Cody documented working from daylight into night without stopping on one job.

Rating mix — of the 5 reviews we analyzed68 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 68 reviews so far. Treat this as a first read.

What reviewers keep saying

Emergency response confirmed: arrived within 20 minutes on burst pipe caused by freezing temps, repaired on the spot same night at a reasonable service fee (cited in 1 of 5 reviews)
cheap-plumber=2 and affordable cited directly; septic tank pumping completed same afternoon of call (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“If you need a company that is affordable, knowledgeable, and capable of handling the job this is the one you want. We have used them in the past and were very satisfied with the job. We had our septic tank pumped and they were able to get to the job the same …”

Tricia Nix · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 68 reviews · newest from Jan 2026

(706) 278-7997

Full report →Website ↗

Emergency No More 24hr. Septic, Drain & More

Top pick24/7 per Google listingSmall track record

5.0 (24 Google reviews)5.0 on Yelp (5) 17.2 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0★ on 24 reviews; 32 analyzed all 5-star (reviewConsistency=1.0, sentiment=100% positive); fast_response=7, emergency-plumbers=6; Seth personally dispatched on Christmas Eve and weekday evenings.

Rating mix — of the 15 reviews we analyzed24 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Within-the-hour arrival for evening emergency confirmed in 2+ reviews — 8pm Thursday call answered and tech on-site within 60 minutes. (cited in 2 of 32 reviews)
Solved a drain blockage that another company failed to clear — came back next morning to replace identified pipe section. (cited in 2 of 32 reviews)
Christmas Eve late-night dispatch confirmed for septic pump failure with house full of guests. (cited in 1 of 32 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Seth did a fantastic job! He was very informative of his findings and what needed to be done in order to fix our septic/drain issue. We will be using y'all's services again in the future!”

Kelly McClenithan · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 32 of 24 reviews · newest from Mar 2026

(423) 558-3528

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Roto Rooter Plumbing and Drain

Caveats apply24/7 per Google listing

4.8 (2,258 Google reviews)2.4 on Yelp (16) 19.0 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars from 2,258 reviews; 100 analyzed — professional=44, but negative=20%, slow_response=6, unprofessional=2; Yelp 1-star reviews allege overcharging and incomplete work with property damage not remedied.

Rating mix — of the 15 reviews we analyzed2,258 total on Google

5★5

4★0

3★0

2★2

1★8

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Yelp 1-star (2021): charged $1,325 total for unnecessary new clean-out install when existing one was available; manager refused to acknowledge the overcharge. (1 of 100 reviews)
Google 1-star (2026): heavy truck damaged driveway during septic service; owner refused to pay for repair and told handicapped customer's husband's condition 'didn't matter'. (1 of 100 reviews)
Google 2-star: charged $234 for cabling wrong pipe section — didn't investigate actual clog location, then misdiagnosed as septic issue. (1 of 100 reviews)

To be fair

Weekend no-surcharge pricing: explicitly confirmed they don't charge extra for weekend calls — and Tony C delivered outstanding Friday-night service by Saturday morning. (cited in 1 of 100 reviews)
Emergency water-line repair same day: from first call at 10:45am to job completed within hours on water main emergency — 1 of 12 sampled evidenceQuotes. (cited in 1 of 100 reviews)
Standout individual techs: Moe and Tony C cited by name across multiple reviews for thorough double-checking and after-hours availability. (cited in 2 of 100 reviews)

What reviewers praise

“The technician, Moe, is the only reason for this 5 star review. His customer service was more than could be expected from 90% of the construction workforce. He made sure he checked everything he needed and even double and triple checked. He was very thorough …”

Phillip Howard · ★★★★★ · Google · Feb 2026

The most critical take we found

“My SIL hired this group, initially to fix a leak. Then we found that there were other problems. 1st charge was $225, they looked and said they needed a camera. 2nd charge was $250, (they said this would come off the final bill) they brought the camera, said …”

Debra Shahani · ★ · Google · Mar 2026

We read 100 of 2,258 reviews · newest from Mar 2026

(423) 855-1212

Full report →Website ↗

HEP is on the way

Caveats apply24/7 per Google listing

4.9 (1,808 Google reviews)1.7 on Yelp (11) 0.8 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 1,808 reviews with 89% positive sentiment; fast dispatch praised in 6 of 100 analyzed, but 10 of 100 are 1-star with complaints including AI phone screening and billing disputes.

Rating mix — of the 15 reviews we analyzed1,808 total on Google

5★5

4★0

3★0

2★1

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Negative Yelp reviews allege being told service would be provided, then informed the company was not licensed in the customer's area — after a full day of waiting (review_id: yNsYfcgn9glfTWXvnGXT). (1 of 100 reviews)
Elderly customer reportedly charged $355 with no work completed on a clogged drain; tech stopped after 5 minutes and insisted all pipes needed replacement. (1 of 100 reviews)
Billing and refund complaints on 1-star reviews: one reviewer paid $6,800 and waited 2+ weeks for a refund after cancellation; itemized receipts reportedly not provided. (2 of 100 reviews)

To be fair

Same-day and short-notice dispatch cited in 4 of 100 reviews (themeCounts.fast_response=6), with technicians arriving within hours even during cold snaps. (cited in 2 of 100 reviews)
Strong workmanship signal: themeCounts.workmanship=18 across 100 reviews, covering HVAC and plumbing jobs across diverse service calls. (cited in 2 of 100 reviews)

What reviewers praise

“We were completely grateful for Travis! He was so informative and helpful in every single way possible. He was one of the best plumbers I have ever dealt with! He took time to talk to us and make us understand everything. Highly suggest and recommend him!! …”

Summer Irwin · ★★★★★ · Google · Feb 2026

The most critical take we found

“Called them on Sat Oct 26th 2024 for sewer backing up in house. They charged me 300.00 to run a camera and said I needed my tank pumped. Said they could come out on Mon the 28th and do it. Called Monday to confirm and after 2 hrs and 3 phone calls …”

Misty C. · ★ · Yelp · Oct 2024

We read 100 of 1,808 reviews · newest from Feb 2026

(423) 259-4809

Full report →Website ↗

Emergency No More 24hr. Septic, Drain & More

Caveats apply24/7 per Google listing

4.9 (148 Google reviews)5.0 on Yelp (5) 1.9 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 148 reviews; emergency-plumbers service mentioned in 29 of 100 sampled reviews, fast_response theme in 14 — but 2 reviews cite poor workmanship and failure to fix the problem despite high charges.

Rating mix — of the 15 reviews we analyzed148 total on Google

5★13

4★0

3★0

2★2

1★0

Why we're cautious

Work-then-upsell pattern flagged in 2 reviews: $450 charged for jetting that didn't fix the issue, followed by $2,200 estimate for additional services; 1-star reviewer claims services pitched don't solve problems. (2 of 100 reviews)
2 of 100 sampled reviews cite poor_workmanship: one customer paid $450 and was left with no working toilet or sinks after jetting failed to clear the drain. (1 of 100 reviews)
Expensive theme in 2 of 100 sampled reviews; one 1-star review accuses the company of pitching costly services that don't resolve the underlying problem. (2 of 100 reviews)

To be fair

Emergency and same-day dispatch is the core offering: emergency-plumbers theme in 29 of 100 sampled reviews, 24-hour availability in 3, same-day in 6, and weekend calls answered per multiple reviewers. (cited in 3 of 100 reviews)
Fast dispatch with text/call communication: tech arrived same day after voicemail with a text reply within minutes, confirmed in 2 of 100 sampled reviews. (cited in 2 of 100 reviews)
Receptionist Candy cited by name for exceptional call-handling in 2 of 100 sampled reviews — scheduling communication stands out as a differentiator. (cited in 2 of 100 reviews)

What reviewers praise

“I honestly can not say enough about this company. I will make this a little long to properly tell you why we will never use anyone else! First, as soon as you call you will be treated with such a remarkably caring receptionist. Candy is one of the sweetest …”

Amy Bright · ★★★★★ · Google · Mar 2026

The most critical take we found

“They were nice. They did the job quickly. I felt very over charged. In fact when I asked about the price, they said it was “mainly because you are 45 minutes away from us.” I understand that’s on me. I didn’t have to book them. But I was given their …”

David Baalbergen · ★★ · Google · Oct 2024

We read 100 of 148 reviews · newest from Mar 2026

(423) 351-4360

Full report →Website ↗

Cleveland Plumbing

Caveats apply24/7 per Google listing

4.5 (146 Google reviews)4.5 on Yelp (8) 4.9 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.5★ across 146 reviews with 92% 5-star; same-day service cited 15 times and fair pricing 9 times — but 3 no-show complaints and 1 licensing complaint on record.

Rating mix — of the 15 reviews we analyzed146 total on Google

5★11

4★0

3★0

2★0

1★4

Why we're cautious

1-star review alleges operator worked without valid TN plumbers license; reviewer cites a Letter of Warning from TN Dept of Commerce — verify license before hiring (1 of 100 reviews)
3 reviews report no-shows or missed appointments with no explanation; 1 review reports rude office staff on initial call (2 of 100 reviews)

To be fair

Same-day arrival on Christmas Day burst pipe; weekend and after-hours calls accepted without premium upsell (cited in 3 of 100 reviews)
Multi-service visits (faucet, sink, disposal, valve) completed in one trip at reasonable cost — pricing cited positively in 9 of 100 reviews (cited in 3 of 100 reviews)
Long-term repeat customers report consistent quality across water lines, drains, and fixture installs over multiple years (cited in 2 of 100 reviews)

What reviewers praise

“Chuck and Dory Jo at Cleveland Plumbing are top notch and the best in Cleveland. Their quick response times and reasonable rates are unbeatable. We’ll never use anyone else and if you’re using anyone other than Cleveland Pluming, you’re missing out.”

Jason Rams · ★★★★★ · Google · Feb 2026

The most critical take we found

“Wow. Never showed up at an old lady's home to hopefully fix a really bad issue. No reason why, and appt was made. Really sad.”

Sam Young · ★ · Google · Sep 2022

We read 100 of 146 reviews · newest from Feb 2026

(423) 432-5893

Full report →Website ↗

Patriot Services- Plumbing & HVAC Contractor

Caveats apply24/7 per Google listingSmall track record

4.8 (18 Google reviews)3.2 on Yelp (9) 4.0 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars on 18 Google reviews; 27 of 31 analyzed are 5-star — sub-hour dispatch confirmed for gas line capping and AC emergency; one Yelp reviewer cited $300-400 higher than competitors on a quote.

Rating mix — of the 15 reviews we analyzed18 total on Google

5★12

4★0

3★0

2★0

1★3

What reviewers keep saying

Sub-hour dispatch confirmed — gas line capping job, tech arrived within 1 hour of call with appliance delivery pending same week (cited in 1 of 31 reviews)
Took time to diagnose correctly where 2 previous plumbers failed — identified actual problem and fixed it vs charging without resolution (cited in 1 of 31 reviews)

What reviewers complain about

Pricing 1 Yelp reviewer found $300-400 higher than competitors for comparable work (1 of 31 reviews)

What reviewers praise

“Arthur Shepherd came with his team yesterday and redone all of our HVAC, they did a wonderful job. Friendly and worked hard to get it done right. I highly recommend”

Natasha Milam · ★★★★★ · Google · Feb 2026

The most critical take we found

“Missed the mark...way over priced compared to their competitors quotes. By $300-$400 dollars. We went with another company at a third of the cost.”

C E. · ★ · Yelp · Oct 2025

We read 31 of 18 reviews · newest from Feb 2026

(423) 331-5060

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Metro Plumbing, Heating & Air

We'd call someone else first24/7 per Google listing

4.8 (4,333 Google reviews)2.4 on Yelp (44) 16.9 mi from downtown Cleveland

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.8★ on 4,333 Google reviews but only 70 of 100 analyzed are 5-star; expensive theme appears in 10 reviews and slow_response in 6, with multiple Yelp complaints about $500+/hr pricing and incomplete installs.

Rating mix — of the 15 reviews we analyzed4,333 total on Google

5★5

4★0

3★0

2★0

1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Advertised $89 service call fee is reportedly a bait — actual diagnosis charge is 'WAY more' according to 1-star Google review (May 2026). (1 of 100 reviews)
Yelp 3-star: water heater installed but not completed (missing leak sensor); 2-week follow-up failure despite clear installation guide instructions. (1 of 100 reviews)
Yelp 1-star: slab leak repair led to repeated electrical failures and property damage over 3 years — poor_workmanship theme confirmed. (1 of 100 reviews)

To be fair

fast_response theme in 13 of 100 reviews; tech sent out next business day when customer raised concerns about estimate. (cited in 2 of 100 reviews)
workmanship theme in 14 reviews; multi-service household (a/c, plumbing, septic) handled in one month with thorough technicians. (cited in 2 of 100 reviews)

What reviewers praise

“All in all a great experience. Setting up an apportionment was easy, they found my septic tank and asked if I wanted to dig it to save some money, (of course I do). He came back with the truck 3 hours later and had the tank pumped in 45minutes. Made it very …”

Wes Daniel · ★★★★★ · Google · Feb 2026

The most critical take we found

“We used Metro years ago, when they were knowledgeable and honest, to replace our septic tank. They were Lori it and i felt good about their pricing. About a year later, we called about a toilet issue, the technician came out, couldn't fix it, and we were …”

Wendy R. · ★ · Yelp · Dec 2022

We read 100 of 4,333 reviews · newest from Feb 2026 · BBB A+ accredited

(423) 855-0967

Full report →Website ↗

South East Total Service

We'd call someone else first24/7 per Google listing

4.6 (235 Google reviews)2.9 on Yelp (19) 19.3 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

South East Total Service holds 4.6★ on 235 Google reviews but reviewConsistency is only 0.43 — 17 of 100 analyzed are 1-star, with 3 poor_workmanship tags and 4 expensive flags alongside strong holiday-weekend emergency response praised by multiple reviewers.

Rating mix — of the 15 reviews we analyzed235 total on Google

5★9

4★1

3★0

2★0

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

3 poor_workmanship tags in 100 reviews — one Yelp account describes a tech who made lewd remarks, smoked in a van, over-charged, and left the leak unresolved; utility company was furious at the repair quality (1 of 100 reviews)
1-star pattern: 17 of 100 reviews are 1-star — reviewConsistency of 0.43 is the lowest in this batch; negative reviews span unresolved calls, pricing disputes, and workmanship failures (3 of 100 reviews)
Scheduling reliability mixed: 1-star review describes a no-show despite same-day confirmation call, with after-hours tech unable to resolve — 2 slow_response tags across 100 analyzed reviews (1 of 100 reviews)

To be fair

Holiday-weekend emergency pipeline burst — only company that responded when every competitor refused; Gino and Robert located and repaired the leak the same evening for an office complex of businesses (cited in 1 of 100 reviews)
Long-term customers cite septic system replacements, main drain repipes, and sewer clears over years of repeat use — 9g0ol3ldAazecrU8lOOv references multi-project history at fair pricing (cited in 2 of 100 reviews)

What reviewers praise

“When a pipe burst in our parking lot over a holiday weekend, it shut down our entire office complex of businesses and restaurants. We were in a true emergency, and every other plumbing company we called was either unavailable or unwilling to help—except South …”

Tyler Prentice · ★★★★★ · Google · Dec 2025

The most critical take we found

“They wanted $1300.00 for putting in a 50 gallon Hot water heater!!!! Wanted to do extra on a 100 year old home! Rediculous!!! Another put it in in 1 hour for $400.00 Plumber was telling us what had to be done which was not true!!! The Hot Water Heater cost …”

Lori Yancey · ★ · Google · Jan 2026

We read 100 of 235 reviews · newest from Jan 2026 · BBB A+ accredited

(423) 499-2911

Full report →Website ↗

Roto-Rooter

We'd call someone else first24/7 per Google listing

4.1 (94 Google reviews)3.0 on Yelp (32) 4.1 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Cleveland Roto-Rooter holds BBB A+ accreditation but only 4.1 Google stars; 31 of 100 analyzed reviews are 1-star — 2 cite tech Jordan Randall cutting a sewer pipe unnecessarily and allegedly exploiting a widowed neighbor.

Rating mix — of the 15 reviews we analyzed94 total on Google

5★5

4★1

3★0

2★0

1★9

Why we're cautious

Tech Jordan Randall cited in 1-star review for cutting a 4-inch sewer pipe instead of using clean-out 3 feet away; inspected septic system and claimed root invasion — tank dug up, no roots found; charged $270 (1 of 100 reviews)
Gas line pressure check: tech spent 30 min, pressure didn't hold for 1 second, charged $250 anyway — customer later found an unsealed dead-end gas pipe left open in basement ceiling (1 of 100 reviews)
expensive=4 in 100 analyzed reviews; $250 charged for pressure check that produced no useful findings; $270 just to snake a line (2 of 100 reviews)

To be fair

fast_response=11 and same-day-plumber=12 service mentions in 100 analyzed reviews; technician arrived in under 5 minutes to a burst pipe, and same-day holiday dispatch confirmed Dec. 26 (cited in 2 of 100 reviews)
Kayla confirmed as standout tech: found sewer break, replaced sump pump same-day, and explained all findings in detail across 2 separate documented visits (cited in 1 of 100 reviews)

What reviewers praise

“This place took wonderful care of our needs with a septic pump out. Will use again and recommend to others.”

Jeremy Turner · ★★★★★ · Google · Oct 2025

The most critical take we found

“Darlene quoted $499 to pump the septic tank. They sent a woman that had just came off of maternity leave to come pump it knowing there was a concrete riser lid on the solids tank. I ended up helping her remove it because that is what good people around here …”

Tyler Henderson · ★ · Google · Feb 2026

We read 100 of 94 reviews · newest from Feb 2026 · BBB A+ accredited

(423) 479-8148

Full report →Website ↗

Ray's Plumbing

We'd call someone else first24/7 per Google listing

4.2 (67 Google reviews)3.0 on Yelp (2) 19.0 mi from downtown Cleveland

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Ray's Plumbing has 4.2 stars on Google but an F BBB rating; 52 of 64 analyzed reviews are 5-star while 12 are 1-star — split between after-hours heroes and non-response/workmanship failures.

Rating mix — of the 15 reviews we analyzed67 total on Google

5★8

4★0

3★0

2★0

1★7

Why we're cautious

BBB F rating (non-accredited); 12 of 64 analyzed reviews are 1-star — two involve incomplete repairs: ceiling leak left open over Thanksgiving with no return, and washing machine drain hose left disconnected flooding kitchen and garage (2 of 64 reviews)
Scheduling office failures: 5-hour delay before relaying a call, no call when running hours late to appointment — communication=1 in 64 analyzed reviews (1 of 64 reviews)
slow_response=3 in 64 analyzed reviews; scheduling office failed to relay messages, did not notify when running late, and rescheduled without notice (1 of 64 reviews)

To be fair

weekend_or_emergency=7 in 64 analyzed reviews; confirmed after-hours arrivals within 30 minutes on Sunday night, burst pipe fixed after 6pm, and sewage backup cleared with fans left for weekend drying (cited in 3 of 64 reviews)
fair_pricing=6 in 64 analyzed reviews; beat competitors' look-at-it quotes on at least 2 confirmed occasions — came in cheaper than another company's estimate just to come out (cited in 2 of 64 reviews)

What reviewers praise

“Ray is a super nice man, came out late on a Sunday night to fix a stopped up sink. Two other places told us we'd have to wait until Tuesday, ray showed up in less than a half hour. Sink fixed, super professional, great guy. 10/10 would call and recommend him.”

Patrick Moates · ★★★★★ · Google · Feb 2026

The most critical take we found

“Had a water leak near my laundry room. Called my new home warranty company to have it repaired. Ray's was sent to me. The leak was found in the wall of my laundry room. The repairmen John and Chris took care of the leak. However, we didn't find out until …”

Ramon Gifford · ★ · Google · Dec 2016

We read 64 of 67 reviews · newest from Feb 2026

(423) 421-6341

Full report →Website ↗

Southeast Rooter and Plumbing

We'd call someone else first24/7 per Google listingSmall track record

4.5 (13 Google reviews) 6.6 mi from downtown Cleveland

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.5★ across 13 reviews; only 17 analyzed. 2 repeat reviews cite complete unresponsiveness after job completion. Same-day and weekend service confirmed in positive reviews but thin sample size warrants caution.

Rating mix — of the 12 reviews we analyzed13 total on Google

5★10

4★0

3★0

2★1

1★1

Why we're cautious

Customer paid $7k for field line repair; company promised to level yard after 2 months but stopped answering calls for 4+ months (Google, Sep 2022). (1 of 17 reviews)
Reviewer tried company several times: "Getting them to respond or show up is the issue" — repeated no-response pattern across multiple jobs. (2 of 17 reviews)
Post-job responsiveness is a documented pattern: 2 reviews report phone calls not returned after work was completed, spanning 2022–2023. (2 of 17 reviews)

To be fair

Weekend and same-day service confirmed: answered calls others didn't, arrived same day; came out on a Sunday very late and resolved the issue. (cited in 2 of 17 reviews)
Pricing cited as extremely reasonable; one job came in at 1/3 the cost of other quotes for sewage line repair and septic risers. (cited in 2 of 17 reviews)

What reviewers praise

“Dillion and his crew came out right after Thanksgiving to repair a sewage line issue and install septic risers. Extremely friendly and 1/3 the cost of other quotes.”

Kelly Ward · ★★★★★ · Google · Dec 2024

The most critical take we found

“I have tried to use this company several times for different issues, if you can get them to respond or show up they do good work. Getting them to respond or show up is this issue. Good luck if trying to use them!!”

td steele · ★★ · Google · Dec 2022

We read 17 of 13 reviews · newest from Dec 2024

(423) 724-7272

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How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Cleveland we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,141 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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