Southeast Rooter and Plumbing
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Mid-Range
Fair Pricing ✓
1 concern
Repair failed 3 weeks after completion; company stopped returning calls entirely after the issue resurfaced (Google, Oct 2023).
Trust Score: 0/100 · Based on 41 reviews
Our Verdict
#9 of 17 in Cleveland, TN
Hire if: You need fast same-day or after-hours response
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 37 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 41 Reviews Tell Us
Emergency Response
Emergency weekend response confirmed: called on a Saturday, arrived in ~40 minutes, handled a big repair that turned into a 2-day job at fair price.
fair_pricing=3 in 37 analyzed reviews; Saturday hydro-jet main drain clog resolved quickly at a reasonable price.
What To Watch Out For
Post-repair callback failure documented: repair leaked again 3 weeks later, multiple calls and messages left with no response.
Repair failed 3 weeks after completion; company stopped returning calls entirely after the issue resurfaced (Google, Oct 2023).
Communication
Post-repair callback failure documented: repair leaked again 3 weeks later, multiple calls and messages left with no response.
Respect for Your Home
Post-repair callback failure documented: repair leaked again 3 weeks later, multiple calls and messages left with no response.
Pricing
Emergency weekend response confirmed: called on a Saturday, arrived in ~40 minutes, handled a big repair that turned into a 2-day job at fair price.
fair_pricing=3 in 37 analyzed reviews; Saturday hydro-jet main drain clog resolved quickly at a reasonable price.
Customer reviews
Reviews from Google, Yelp & more
Highly recommend! Came out to solve what had turned into a septic and plumbing disaster and didn’t leave until the job was finished. Professional, friendly, and thorough.
Great company! Dylan was quick with quoting and getting his guys onsite as soon as he could. Mike did plumbing work for us twice and was amazing, including addressing other issues he found while working on the original project. They also did some drywall work that was immaculate; you would never know they replaced our washer line hookups with Pex.
Could not be more satisfied with the quality of the work and customer service from Mike on a recent bathroom vanity upgrade project. It was a bit of a challenging project and required roughing in additional plumbing to upgrade from a one to two sink vanity in a very narrow bathroom. I also had to delay completion of the project - from beginning to end, they were so responsive every time. I have a beautiful finished project and am so relieved that it went well.
They came to repair my field lines back in June. They said it would take 2 months for the dirt to settle and then they'd come back to level out my yard. Here we are almost 4 months later and they will not answer my phone calls. I've left countless messages and call multiple times a week to try and get in touch with them. Paid $7k for my back yard to look like this. I would level it out myself but it is all thick rock that I can't move. Terrible company, will not recommend.
We had an issue in late August and they came out to repair that day which was great and they got the job done quickly, which was also excellent. Unfortunately, about three weeks later, it started leaking again and they are not returning our phone calls.
Very, very pleased with service I received. We had a busted main water line and the plumber we were working with was slow in getting the job done, he made several appoint changes. Being without water several days, we started looking for other plumbers all were very busy. I saw Southeast Rooter and Plumbing website and was impressed, so I gave them a call expecting to hear the same story. When explained the issue to the person who answered the phone, he said he have two men out as soon as possible. They were here within a few hours and had water running to our house in no time and at a reasonable price. And they were friendly and courteous. I highly recommend Southeast Rooter and Plumbing.
I called Dillon on a Saturday afternoon with a plumbing emergency, he said he would be at my house in 45 minutes, he actually made it in about 40 minutes. He listened to me, which I definitely appreciated, and then got to work. The problem ended up being much worse than either of us expected, he had to call and have all of the underground power and phone lines marked so he could come back on Sunday. It turned out to be a big repair, a lot of hard work on his part. He remained cheerful and pleasant throughout, did the job right and was very fair with his price. I would highly recommend him and won’t hesitate to call him again if needed. Thanks for doing great work. Dan Richardson.
We were surprised when sitting in our dinning room the ceiling started to leak! We feared the worst when we realized it was coming from the bathroom above. We called Southeast Rooter and Plumbing and once we explained the issue, they made space in the schedule for us pronto! Upon arrival and inspection, Dillon pointed out the rather loose drain in the shower and fixed it in minutes! We were so relieved we called them! Extremely professional and really knows their stuff! I will ALWAYS call them when help is needed!!!!!
Very pleased with the service provided by Southeast Rooter and Plumbing. Brad was punctual, knowledgeable, as well as friendly. He did a great job replacing my bathroom faucets and kitchen sink, they look great. He was even able to do some unexpected adjusting to my kitchen to make sure that I was able to have the exact kitchen sink I wanted. I highly recommend this company and will use them again in the future.
I called two other plumbing companies in Cleveland, both of which were no shows or rescheduled so many times I gave up! Southeast was the first company to show up when they said they were going to, and they came out same day! Fixed my little odd jobs that I haven't been able to get fixed for months due to frustrations with other companies! Will only use them from now on!
I had a main drain clog on a Saturday. I called Southeast Rooter and talked to Josh. He came out within a couple of hours and did a great job. He used a hydro jet and got it unclogged. Very professional and reasonable price. I will be using this company again in the future. I highly recommend for anyone with plumbing issues!!!
Just a shout out to Dylan! I called 6 plumbers before I got ahold of Dylan and none of them acting like they wanted to help. Just shows he really cares about his customers and doesn't mind to lend out a helping hand! I can't thank you enough for all the help! I would have gave you 10 stars if I could have!
Amazing, super responsive, super professional, super affordable for emergency service on a Saturday. I plan to only use them from now on. High quality service! Brad made me a top priority when I was worried about my house possibly flooding. I appreciate him so much! I highly recommend this company!
Bradley was very nice, professional, and efficient in his repair of a leak near our meter. He was also kind enough to remind me to check with the utility company about their forgiveness plan which helped me to save money. I would highly recommend him again.
Very pleased with the service I received. They were on time. No waiting around. Very professional and knowledgeable. Fixed my issue in record time . And very reasonably priced. I would highly recommend Southeast Rooter and Plumbing without hesitation.
Business details
Service area
Based in Cleveland. Serves 2 nearby cities within 20 miles:
Southeast Rooter and Plumbing