Southeast Rooter and Plumbing
Plumber · Cleveland, TN
Our verdict
4.7★ across 41 reviews; fast_response=7 and fair_pricing=3 in 37 analyzed. Weekend emergency confirmed: 40-minute arrival on a Saturday. One 2023 review reports repair leaked again with no callback.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 37 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency weekend response confirmed: called on a Saturday, arrived in ~40 minutes, handled a big repair that turned into a 2-day job at fair price.
1 cited review
“I called Dillon on a Saturday afternoon with a plumbing emergency, he said he would be at my house in 45 minutes, he actually made it in about 40 minutes. He listened to me, which I definitely appreciated, and then got to work.”
Cited in 2 of the 37 reviews we analyzed — 1 cited review not excerpted here.
fair_pricing=3 in 37 analyzed reviews; Saturday hydro-jet main drain clog resolved quickly at a reasonable price.
2 cited reviews
“I had a main drain clog on a Saturday. I called Southeast Rooter and talked to Josh. He came out within a couple of hours and did a great job. He used a hydro jet and got it unclogged. Very professional and reasonable price.”
“I called Dillon on a Saturday afternoon with a plumbing emergency, he said he would be at my house in 45 minutes, he actually made it in about 40 minutes. He listened to me, which I definitely appreciated, and then got to work.”
workmanship=8 in 37 analyzed; two-sink bathroom vanity upgrade in a narrow space and drywall patch were described as immaculate.
1 cited review
“Could not be more satisfied with the quality of the work and customer service from Mike on a recent bathroom vanity upgrade project. It was a bit of a challenging project and required roughing in additional plumbing to upgrade from a one to two sink vanity in a very narrow bathroom.”
Cited in 2 of the 37 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Repair failed 3 weeks after completion; company stopped returning calls entirely after the issue resurfaced (Google, Oct 2023).
“We had an issue in late August and they came out to repair that day which was great and they got the job done quickly, which was also excellent. Unfortunately, about three weeks later, it started leaking again and they are not returning our phone calls.”
Post-repair callback failure documented: repair leaked again 3 weeks later, multiple calls and messages left with no response.
“We had an issue in late August and they came out to repair that day which was great and they got the job done quickly, which was also excellent. Unfortunately, about three weeks later, it started leaking again and they are not returning our phone calls.”
Keep it in proportion: these concerns are cited in 1 of the 37 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They came to repair my field lines back in June. They said it would take 2 months for the dirt to settle and then they'd come back to level out my yard. Here we are almost 4 months later and they will not answer my phone calls. I've left countless messages and call multiple times a week to try and get in touch with them. Paid $7k for my back yard to look like this. I would level it out myself but it is all thick …”
Positive
“Highly recommend! Came out to solve what had turned into a septic and plumbing disaster and didn’t leave until the job was finished. Professional, friendly, and thorough.”
“Great company! Dylan was quick with quoting and getting his guys onsite as soon as he could. Mike did plumbing work for us twice and was amazing, including addressing other issues he found while working on the original project. They also did some drywall work that was immaculate; you would never know they replaced our washer line hookups with Pex.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Southeast Rooter and Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Southeast Rooter and Plumbing?
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Find plumbers near you
Southeast Rooter and Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cleveland · Charleston · Riceville · Crandall