Towne Plumber
Perfect 5-star average (1,100 reviews); fast_response in 20 of 90 analyzed reviews, 7 same-day calls, and 5 emergency/24-hour mentions — but 2 pricing complaints including an alleged bait-and-switch on pipe repair that ballooned $1,000 mid-job.
Why we're cautious
- Bait-and-switch allegation on water line repair: quoted $650–$850, then demanded $1,000 more mid-dig citing wrong pipe size — 1 Yelp 1-star review (vnkIyW3RlpZB53WO9EmO). (1 of 90 reviews)
- Pricing inconsistency flagged in 2 reviews: 1 reviewer (Kim Farmer) notes a quick repair felt overpriced; 1 Yelp reviewer (Michael F.) reports estimate ballooned by $1,000 mid-excavation due to wrong pipe size on truck. (2 of 90 reviews)
To be fair
- Same-day service confirmed in 10 of 90 reviews; technician diverted from nearby job to fix kitchen leak same day, with area left cleaner than before. (cited in 2 of 90 reviews)
- Water heater replacement completed in under 2 hours including removal of old unit and operational walk-through at a price reviewers describe as reasonable. (cited in 1 of 90 reviews)
- Late-evening emergency call answered and job completed same night — owner personally attended an ~9:30 PM sewage drain emergency. (cited in 1 of 90 reviews)
“I called and Towne Plumber took care of me same day. Tate was the one who came out and he was extremely knowledgeable on what I needed, and got everything taken care of right way. He was extremely nice and very professional. I absolutely recommend this …”
“Bait and switch experts. I hired them to fix a leak in my waterline. I first had to hire a Leak Detection Service for $525, which I didn't have a problem with because my line is 1500 feet long. After the leak was located they gave me a price of $650 -$850 to …”
We read 90 of 1,100 reviews · newest from Mar 2026