RooterPLUS!
Plumber · Alpharetta, GA · Open 24 hours per Google listing
Our verdict
Fast emergency response and good workmanship when things go right, but bait-and-switch pricing on septic pumping is rampant—expect $500+ instead of advertised $150.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Norcross, GA · compare all →
Our opinion, based on the 191 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Strong emergency responsiveness: multiple reviewers praise rapid dispatch for urgent issues, including same-day and evening/weekend availability without extra fees
1 cited review
“RooterPlus team came out quickly, explained the issue, fixed it efficiently.”
Cited in 4 of the 191 reviews we analyzed — 3 cited reviews not excerpted here.
Individual technicians frequently commended for professionalism, thoroughness, and care: 5 reviews specifically praise named techs (Robert, Steven, Lauren/RooterPlus team, Barry/Jose, Joaquin) for going above expectations
1 cited review
“RooterPlus team came out quickly, explained the issue, fixed it efficiently.”
Cited in 5 of the 191 reviews we analyzed — 4 cited reviews not excerpted here.
Capable of large-scale emergency infrastructure work: one review documents successful same-night coordination for major water main burst affecting 200+ homeowners
Cited in 1 of the 191 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Predatory upselling pattern targeting vulnerable customers: 1 detailed review documents same technician charging $2,600 to elderly female neighbor for services (drain field pump, filter replacement, oxidizer treatment) that were never offered to comparable customer or deemed necessary
Cited in 1 of the 191 reviews we analyzed.
Red flag
Retroactive billing without consent: 1 review reports charge being altered post-signature from $850 to $1,400 on credit card without authorization
Cited in 1 of the 191 reviews we analyzed.
Red flag
Catastrophic installation failure with refusal to remediate: 1 review details water main line installed by RooterPlus bursting at 1:30 AM, flooding home with 3–4 inches of water and causing $10K+ in unreimbursed damage; company deferred to insurance and owner/management refused to respond or help
Cited in 1 of the 191 reviews we analyzed.
Red flag
Property damage with no accountability: 2 reviews report company vehicles destroying lawns/yards during service calls with no correction or compensation
Cited in 2 of the 191 reviews we analyzed.
Red flag
Deceptive quote practices: multiple reviews indicate price quotes change dramatically on-site after tank is opened or work has begun, trapping customer with no practical alternative
Cited in 2 of the 191 reviews we analyzed.
Systematic bait-and-switch on septic tank pumping: at least 9 reviews document $150 advertised price becoming $400–$750+ in the field due to claims of 'excessive sludge,' 'additional solids,' or 'crust'—charges not mentioned upfront despite direct phone confirmation
“Scheduled Sunday 10-2, at 4 PM told tech approved for bigger job.”
Cited in 6 of the 191 reviews we analyzed.
Major pricing inflation on non-emergency work: 4 reviews report final bills 2.5x to 3x higher than initial quotes or competitor estimates for identical jobs
Cited in 3 of the 191 reviews we analyzed.
Poor workmanship accountability: 3 reviews document incomplete repairs, improper installation (disposal with wrong gaskets), or damage caused by RooterPlus that company refused to correct or warranty
Cited in 2 of the 191 reviews we analyzed.
Inconsistent scheduling reliability: 4 reviews report no-shows, extended delays (hours past promised window), or cancellations with minimal notice
“Scheduled Sunday 10-2, at 4 PM told tech approved for bigger job.”
Cited in 4 of the 191 reviews we analyzed.
Customer service staff reportedly rude and unresponsive: 3 reviews describe inside sales team members as unhelpful, dismissive, or hostile; one reviewer had to threaten escalation to reach management
Cited in 3 of the 191 reviews we analyzed.
Keep it in proportion: these concerns are cited in 18 of the 191 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Would like to forewarn anyone thinking about using this company, review is accurate and I am a previous customer. I live at Cedar Chase Townhomes in Atlanta GA, 30324. In 2021 our HOA hired Rooter Plus to re plumb water main lines and unit feed lines in our 48 unit community. Rooter Plus took several weeks longer than they estimated and in 2022 had to redo all the water main lines due to repeated leaking. At 1:30 AM …”
“did not send a quote to my email as requested. my service window was 8-12...they showed up at 1:30...then charged me DOUBLE what they said the price would be but only shared that information after the septic tank was open. DESTROYED my front yard with thier truck. HIRE SOMEONE ELSE.”
“So the day after thanksgiving, I had 2 of my toilets not flushing, I tried plunging and snaking them, with no success, I went in my back yard and removed the clean out valve cap, and water over flowed (not supposed to do that) so I called RooterPLUS to come pump my tank. I was quoted on the phone $150 for a pump up to 1000 gallons. (I have a 1000-gallon septic tank), The two men arrived actually early, and I showed …”
Positive
“We found ourselves in need of a new drain field for our home septic system. From my first telephone call to RooterPlus, I felt comfortable with each person I dealt with in the process. Every question I had was answered to my satisfaction. From their office staff to the men on the job, I was more than pleased with the finished project. I highly recommend this company.”
“I had an issue with my septic pump breaking, and working with Lauren Armistead and the RooterPlus team was an absolute lifesaver during a stressful situation! Lauren was incredible to work with. Even while on maternity leave, she was responsive and genuinely caring every step of the way. That level of dedication is rare. The RooterPlus team came out quickly, explained the issue, and had everything fixed efficiently …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Extreme divergence: Google 4.7/5 (8,257 reviews) vs. Yelp 1.6/5 (100 reviews). Yelp reviews contain detailed, specific accusations of bait-and-switch pricing, upselling, and failed repairs with photographic evidence; Google reviews focus on emergency responsiveness and individual technician praise. The gap suggests Google reviews may skew toward large-job/emergency satisfaction, while Yelp captures price-dispute and follow-up service failures. BBB accreditation status is non-accredited with zero complaints in past 3 years, which contradicts multiple recent (2023–2025) Yelp reports of billing disputes and poor service.
Should you hire RooterPLUS!?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own RooterPLUS!?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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