Roto-Rooter Plumbing & Water Cleanup
Plumber · Milton, GA · Open 24 hours per Google listing
Our verdict
Large franchise with 1,595 reviews at 4.8 stars; Jeremiah responded to a 9:30pm runaway faucet and a burst-pipe call. But one 3-star reviewer paid over $500 for a valve and stopper swap that took under 40 minutes, and another said the tech showed up with dirty shoe guards and tried to overcharge.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Norcross, GA · compare all →
Our opinion, based on the 88 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Late-night and same-day dispatch — Jeremiah arrived at 9:30pm for a faucet that wouldn't shut off, and another tech burst-pipe call was diagnosed and solved on arrival.
2 cited reviews
“At 9:30 at night I had a faucet stop working. It wouldn't shut off.”
“Jeremiah was incredibly knowledgeable and walked us through every step when we had a pipe burst. He found the issue and solved it right away.”
Same-day service on smaller jobs — multiple reviewers say work was completed the same day they called.
Cited in 2 of the 88 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Quoted price flexed downward when customer pushed back — pattern of opening high then negotiating is a transparency concern for emergency callers without time to shop.
“The price is way too high just to change out a valve and stopper”
Cited in 2 of the 88 reviews we analyzed.
Pricing pushback: a 3-star reviewer paid over $500 for a valve and stopper change that took less than 40 minutes and won't call them back.
“The price is way too high just to change out a valve and stopper”
One tech showed up with dirty shoe guards, left toilet water in the carpet, and 'seemed like he was going to overcharge me at first' before dropping the price when pushed back.
Cited in 1 of the 88 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 88 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We had a great experience with Roto-Rooter Plumbing in Alpharetta. Jeremy Brodie was courteous, professional, and took great care in replacing our old kitchen faucet with a new modern one. He also installed a new garbage disposal and glass rinser, and everything turned out beautifully. Very happy with the results and would gladly recommend them and use them again.”
“Keith arrived on time and was very professional and friendly. He quickly assessed the problem and efficiently made the plumbing repairs. He advised me on several issues where we plan to schedule additional work to avoid future problems. Great experience and a really nice guy!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Norcross · Cumming · Ball Ground