Grassroots Plumbing
Plumber · Woodstock, GA
Our verdict
4.9 stars across 471 reviews, BBB A+ accredited — 96 of 100 analyzed reviews are 5-star, with fast_response cited 16 times and emergency/same-day plumber mentioned 13 combined.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Fast response and same-day service confirmed: fast_response=16, same-day mentions=9, emergency mentions=4 across 100 analyzed reviews.
2 cited reviews
“From the first interaction, the customer experience was outstanding—professional, responsive, and clear every step of the way. They showed up exactly when they said they would, communicated exceptionally well, and were upfront and fair with pricing.”
“The master plumber also reaches out ahead of the appointment to address any concerns and to get a better idea of the issues at hand. Our plumber, Matt, was timely, professional, and his work was extremely neat.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
themeCounts.professional=66 — master plumber calls ahead to discuss issues; transparent pricing options and preventive solutions cited in multiple reviews.
3 cited reviews
“From the first interaction, the customer experience was outstanding—professional, responsive, and clear every step of the way. They showed up exactly when they said they would, communicated exceptionally well, and were upfront and fair with pricing.”
“Matthew and Taylor were so polite, friendly, meticulous and respectful of our property, down to the small stones that we had along the other side of the patio for improved drainage.”
“The master plumber also reaches out ahead of the appointment to address any concerns and to get a better idea of the issues at hand. Our plumber, Matt, was timely, professional, and his work was extremely neat.”
Handles complex multi-service jobs including gas line relocation, water heater, toilets, sewer stack, drain cleaning — serviceMentions across 17 categories.
2 cited reviews
“Matthew and Taylor were so polite, friendly, meticulous and respectful of our property, down to the small stones that we had along the other side of the patio for improved drainage.”
“Amazing job of diagnosing our problem after the county came out 4 times, including sending their contracted private plumber, and completed the repair incorrectly. Caleb's understanding and professionalism allowed the problem to finally be resolved after 3.5 weeks.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 reviewer notes price was 'high compared with other providers' for toilet replacement (themeCounts.expensive=1).
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My experience was awful. DON'T USE THIS COMPANY. THEY WILL RIP YOU OFF. I used them to replace my toilet water shut off valve that took less than 10 minutes and they didn't even replace the whole valve, because Grant (plumber) said it was a tight space for him to do the work. What a crock of shit. This company charged me $363 USD. Mind you, it wasn't even an emergency. After I thought about it...Stupid me for using …”
“!!Customer BEWARE!! !!Price GOUGING company!!! I was charged $864.26 to replace fill valve & flapper for 2 toilets And $357.15 to replace fill valve on 3rd toilet Additionally $85. to put a customer purchased new toilet seat on one toilet! Parts were maybe a total of $100. and I was charged over $1300.! I was completely taken advantage of. I’m not sure how you could charge me $1200. in labor costs and be ok with …”
Positive
“First time using Grassroots Plumbing but will not be the last for sure. From the initial call to the completion of the two projects, Grassroots Plumbing's staff and plumbers were outstanding. We needed to move our grill's gas line from one side of the patio to the other side, involving trenching around the patio and having the new end to be able to be placed in a new concrete pad when poured. Matthew and Taylor …”
“I had a great experience with grassroots plumbing company. Landon arrived on time, was professional and courteous, and clearly explained what needed to be done. The work was completed efficiently and the issue was fixed properly. Everything was left clean and in good shape when he finished. I would definitely use them again and recommend them to anyone needing reliable plumbing services.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Grassroots Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
- Toilet repair and installation
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Grassroots Plumbing?
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Find plumbers near you
Grassroots Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Acworth · Cartersville · Clarkdale · Ball Ground