Southern Phoenix Services
Plumber · Roswell, GA · Open 24 hours per Google listing
Our verdict
94 of 100 analyzed reviews are 5-star but 5 are 1-star. After-hours water heater work documented. One Yelp reviewer alleges water main fittings 'not installed to code' after multiple revisits.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours emergency work documented — water heater out in winter with young children, tech stayed until 9pm
1 cited review
“My water heater went out in the middle of winter with two young children. Julie and Albert made it happen after hours and has us back up and running in no time! I think he ended up leaving around 9:00 that night.”
Burst pipe response late at night reported — arrived on time and fixed quickly
1 cited review
“Had a pipe burst late at night and called Southern Phoenix Services — they showed up right on time!”
Owner is a woman with men staff praised for professional execution and clear communication
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp 1-star review alleges fittings used on water main 'were never supposed to be buried and were not installed to code' — customer considering legal action
“I called out a larger company who says the fittings used were never supposed to be buried and were not installed to code. I'm considering legal action at this point.”
One Yelp reviewer reported the same water main section busting three times in one year after two prior repairs, alleging fittings 'not installed to code'
“I called out a larger company who says the fittings used were never supposed to be buried and were not installed to code. I'm considering legal action at this point.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Coleman (the son) came out twice, once in April and again in May, to fix where the water main came into the house. Well it just busted again and I called out a larger company who says the fittings used were never supposed to be buried and were not installed to code. I'm considering legal action at this point. This is the third time this year that I've had the same section of this pipe bust after being here 14 years.”
“I wanted to share a horrible experience I had with Southern Phoenix installing a tankless hot water heater and warn others from using them. The installation was not up to code leaving potential life-threatening hazards. Upon installation we immediately had issues with the hot water heater not working properly and had to have the plumber out 3 times to try to fix the installation. We were left with no other …”
“We hired Coleman Plumbing to install plumbing for one and a half bath in our addition to our home about 2 years ago. We have repeatedly requested for him to come make repairs for at least 18 mos now. We paid Jacob Coleman (I'm sure we overpaid) $5200 bc we expected top of the line plumbing and service and he claims to guarantee his work for 5 years. In our 1/2 bath, the toilet is 5" inches away from the back …”
Positive
“Southern Phoenix Services was incredibly reliable – they showed up on time, performed my water heater replacement quickly and kept me informed throughout. I will definitely choose them again for any plumbing services. Just so efficient, professional and a great value. Best price around town!”
“Had a different company come out twice to help with my gas logs and was still having issues. Ashton came out today and was extremely kind and charged me a fraction of the cost of the other company. He also was kind enough to stay and make sure that I was able to get the logs going on my own. So thankful and will be recommending this company to others!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Yelp 1-star alleging code violation contrasts with Google 4.8 average — workmanship complaint isolated to one repeat-issue customer.
Should you hire Southern Phoenix Services?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Southern Phoenix Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Southern Phoenix Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Acworth · Cartersville · Clarkdale · Ball Ground