Plumbing Central
Plumber · Milton, GA · Open 24 hours per Google listing
Our verdict
Owner Terry Davies handles emergencies same-day at fair prices (17 fair_pricing mentions across 100 reviews), but 17 of 100 reviews are 1-star citing buried-shark-bite fittings failing after 3 years, no-shows, and refusal to return calls after payment.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Terry personally answers the phone and often arrives same-day — one reviewer says he returned a call within a minute and showed up in 10 minutes for a toilet repair.
2 cited reviews
“Terry called me back within a minute. After I described the problem, Terry showed up in 10 minutes...pulled the toilet, repaired the problem and reinstalled it. Done within an hour.”
“Plumbing Central came out to our plumbing emergency within half an hour and worked so hard to get it fixed and got our water turned back on that same evening”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Reasonable pricing on tight-spot repairs — one customer says other quotes required a separate HVAC company to disconnect air ducts; Terry did it all himself for less.
Cited in 2 of the 100 reviews we analyzed.
Works weekends and emergencies — Saturday-morning service called out as prompt and reasonable.
1 cited review
“Plumbing Central came out to our plumbing emergency within half an hour and worked so hard to get it fixed and got our water turned back on that same evening”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Used shark-bite/teeth fittings on an underground water line that failed after 3 years; reviewer says those connectors are rated for indoor use only.
“today our water line busted. It happened before back in July, and the new plumber told us it was because they used so called shark teeth connector under the ground”
Red flag
Reviewer who gave a 'great very lucrative referral' says Terry didn't acknowledge it and had to be begged to come back after payment.
Cited in 1 of the 100 reviews we analyzed.
Red flag
Yelp reviewer reports failed appointments with no show and no call, then a four-week delay before any communication.
“If you continue to fail to turn up to appointments (with no show and no call) and then fail to communicate with a follow up email or call you will eventually run your business”
Communication breaks down after payment — customer says Terry stopped answering phone and email when a previously-installed water line broke at the 3-year mark.
“today our water line busted. It happened before back in July, and the new plumber told us it was because they used so called shark teeth connector under the ground”
Cited in 2 of the 100 reviews we analyzed.
Multiple reviewers report no-shows with no call and weeks of silence on follow-up.
“If you continue to fail to turn up to appointments (with no show and no call) and then fail to communicate with a follow up email or call you will eventually run your business”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Update on 12/08/2023: I have changed to one star and the reason is today our water line busted. It happened before back in July, and the new plumber told us it was because they used so called shark teeth connector under the ground. That part should be only used indoor! Now after 3 years, our water line began to break. This is ridiculous, I was wondering why suddenly they stopped answering my phone and email as well. …”
“Spoke with Terry at 7am. Wow he answered the phone and eagerly gave instructions on what to about my disposal. Told me to go to Home Depot and buy the disposal. Gave the type to get and said he would be here as soon as I called to let him know I got it. I called and he said he would be on his way shortly. That was five hours ago. He has blocked my calls. What did I ever do to you Terry? I left work early to meet …”
“Found this company on the internet. We discovered a leak under the house. Terry came right away and diagnosed the problem. We were impressed! In this world where plumbers are a dime a dozen, we thought we struck gold with him. We are very loyal customers, if we find someone we like, we stick with them forever. We thought this was our guy. We went out and bought the toilet because he said it needed to be …”
Positive
“We’ve now used Terry’s services 3 times and are so grateful to have found a plumber who is honest and fair! He’s come out quickly, and been thorough and able to solve each issue that we have had. We greatly appreciate you Mr. Terry and will (and have) recommended you to all of our friends. Thank you!”
“Terry was awesome. He was professional, courteous and fair. We had an issue with a toilet bubbling up when the shower would drain on the other side of the house and he immediately knew it was a venting issue and the places to look. He explained how to fix it and charged a very reasonable amount. It is so nice to have someone that has been in the trade their whole life and actually knows what he is talking about. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google rating 4.7 across 86 reviews; the single Yelp review in the sample is 1-star alleging chronic no-shows and broken communication.
Should you hire Plumbing Central?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Plumbing Central?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Plumbing Centralisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Norcross · Cumming · Ball Ground · Acworth