Benjamin Franklin Plumbing of Alpharetta
Plumber · Milton, GA · Open 24 hours per Google listing
Our verdict
5.0 stars across 612 reviews with 99 of 100 sampled at 5 stars. Main water line replacements coordinated within 1 day, tank-to-tankless water heater swaps, and tech Gene fitting in after-hours calls from his cell — 25 fast_response mentions across the sample.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day emergency squeeze-ins — Gene finished his day, then called back from his cell and fixed a leaking kitchen pipe within an hour.
1 cited review
“Gene called me from his cell and said he was finished up his day but would come by to access the issue. He fixed my problem within an hour”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Major water line replacement coordinated in 1 day — Ryan confirmed the leak, coordinated the replacement within 1 day, then came back a 3rd day to restore the yard.
1 cited review
“He confirmed the water line was leaking and coordinated the major replacement within 1 day. Ryan even came back for a 3rd day just to make sure the yard was back in the shape he found it”
Tank-to-tankless conversions handled cleanly — Ryan decommissioned a 75-gallon tank and swapped to tankless with everything working well.
2 cited reviews
“Ryan installed a tankless water heater for us. He was punctual and communication was fantastic. He took care of a few odds and ends we had putting off as well”
“Ryan was fast, thorough and charged a fair price for the new water heater installation”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 100reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“I have used the services of this company and my honest feedback is PLEASE DO NOT USE them at all. I have been cheated very badly by the plumber who came to do the work. He was keen only on how to increase the scope of the work instead of finding the core problem which was a clogged drain at the county line. He gave me a quote with thousands of dollars which I paid. He made me cut trees, bushes, removed my toilets …”
Positive
“We had a great experience with Benjamin Franklin - Austin was great he and his team provided great service and prices. They were on time, organized and explained what they did in my home! Would definitely recommend.”
“If I’m talking about a business, it’s because I believe in it. And Benjamin Franklin Plumbing earns that. They show up on time — which already says a lot. Professional, clean, respectful of your home, and they communicate clearly. No runaround, no surprises. They explain the issue and fix it the right way. As a business owner, I respect companies that protect your time and stand behind their work. These guys do …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Benjamin Franklin Plumbing of Alpharetta?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Alpharetta?
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Find plumbers near you
Benjamin Franklin Plumbing of Alpharettaisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cumming · Norcross · Ball Ground · Lawrenceville