Emergency Plumbing Heating & Air
4.8★ on 1,123 reviews with BBB A+ accreditation; 96 of 100 analyzed reviews are 5-star; emergency-plumbers cited 29 times including a documented 2am response — slow_response in 3 reviews and expensive mentions in 4 are the only recurring negatives.
What reviewers keep saying
- True emergency capability confirmed: 2am documented response; same-day faucet installation on Christmas Eve; emergency-plumbers mentioned 29 times in 100 analyzed reviews (cited in 3 of 100 reviews)
- Workmanship theme in 21 of 100 reviews; water line excavation, HVAC disconnect/reconnect, and multi-system plumbing documented in single-family emergency context (cited in 2 of 100 reviews)
- Repeat use documented: one customer called 3 times in one month; another has recurring relationship over multiple projects — strong reliability signal (cited in 2 of 100 reviews)
What reviewers complain about
- Callback failures documented: 3 voicemails over 2 weeks with no response; reviewer previously used company and describes experience as 'not acceptable' (1 of 100 reviews)
“Came out quickly and fixed the issue, would definitely recommend”
“I would be giving 0 stars. I was told last week that i would be getting a call back but nothing. I politely left 3 VM's in the past 2 weeks and still no call back. I don't mind if someone can't do a job, but at least a courtesy call saying they can't do the …”
We read 100 of 1,123 reviews · newest from Dec 2025 · BBB A+ accredited