Best Plumbing
Plumber · Westerville, OH
Our verdict
83% positive sentiment across 30 analyzed reviews; 25 of 30 are 5-star, but 5 are 1-star with no middle ground — BBB A+ accredited; pricing ran 3x cheaper than competitor quotes in one documented case.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 30 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Pricing dramatically undercut competition in 1 documented case — 3x less than other quotes for a basement flooding fix; fair_pricing=2 in themeCounts across 30 reviews.
1 cited review
“Phil & Nick from D & L Plumbing got it fixed in a day (for 3 times less expensive than any other quotes we got). They were knowledgeable, reliable, and trustworthy. I will definitely use them in the future for any other plumbing jobs.”
Cited in 2 of the 30 reviews we analyzed — 1 cited review not excerpted here.
Water heater service cited in 6 of 30 reviews; technicians walked customers through operation, removed old units, installed new — themeCounts.workmanship=8.
2 cited reviews
“The plumbers from Best were professional from start to finish, making sure they used the entrance to my home that made the most sense for bringing in the new hot water tank and removing the old one. They were friendly, efficient, answered all my questions, showed me how it worked and cleaned up after themselves.”
“Tyler and Mark saved the day! I had an issue with my water heater today and these guys were patient and walked me through on how to reboot it over the phone! Of course I'm going to recommend them! These guys are my heroes!”
Same-day or within-hours dispatch confirmed in 3 reviews for water heater and sump pump failures; themeCounts.fast_response=4.
1 cited review
“Tyler and Mark saved the day! I had an issue with my water heater today and these guys were patient and walked me through on how to reboot it over the phone! Of course I'm going to recommend them! These guys are my heroes!”
Cited in 2 of the 30 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Emergency ghosting pattern: negative reviewer in active no-water emergency reports being asked to wait for a callback and never heard back — with <25 Google reviews, this single incident is a notable signal.
“Read all reviews before calling. Experienced everything described in the negative reviews, nothing from the positive. Person who answered wasn't pleasant, kind of condescending when I inquired around specific services offered on their website to ensure they did the work I needed.”
Phone intake described as condescending in 1 of 30 reviews — negative reviewer in an emergency no-water scenario was told a secretary would call back and was ghosted.
“Read all reviews before calling. Experienced everything described in the negative reviews, nothing from the positive. Person who answered wasn't pleasant, kind of condescending when I inquired around specific services offered on their website to ensure they did the work I needed.”
Follow-through failure on repair parts: 1 review documents four unanswered callbacks after tech left a radiant floor job mid-repair needing a part — poor_workmanship=1 in themeCounts.
Cited in 1 of the 30 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 30 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They have done a radiant floor heating system in my barn. They came out to try to fix this needed to get a part and did not call me back. I called on four separate occasions to try to get a hold of Dave and he did not respond to my calls. I made sure I called each day left a message his secretary told me they would call me back and have it to this point.”
“This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner. After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not. Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured …”
“I have used D & L Plumbing for many years, for different issues. I have had numerous concerns through the years. The first concern involves accurate billing. I paid a $2,000+ invoice for a water heater install and two months later I was billed again. On a different occasion, I had numerous items addressed over different dates. I was double billed for one of the items on two different invoices. On the water …”
Positive
“Great service. Was working through a warranty company and Bolons Plumbing was my assigned contractor. Though the warranty company took a little longer than expected, Bolons Plumbing came out and knocked it out of the park. Shawne Bolon was in contact with me every step of the way and kept up with making sure I would be able to get scheduled and get my water service line taken care of. Him and his crew came out. All …”
“I have used D & L plumbing several times over the years. Dave replaced my water heater which involved removing an aftermarket power vet system from my old heater and installing it on the new heater. This saved me about $400. Recently, my sump pump died and they were able to send someone out within just a couple of hours. Excellent service for a reasonable price.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google rating 4.7 (12 reviews) vs. Yelp mixed (multiple 1-star reviews in evidenceQuotes). Review distribution is bimodal: 25 five-star vs 5 one-star with zero in between — warrants scrutiny.
Should you hire Best Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Best Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Best Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westerville · Centerburg · Dublin