Eco Plumbers, Electricians, and HVAC Technicians
Plumber · Westerville, OH · Open 24 hours per Google listing
Our verdict
4.9★ across 1,455 reviews; BBB A+ accredited. Dominant water heater installer (5 review mentions) with tankless expertise, but 2 slow_response signals and 1 no-show complaint in 80 analyzed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Westerville, OH · compare all →
Our opinion, based on the 80 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Tankless water heater installs completed in a single day: Denis/Dennis team cited across 3 reviews for on-time arrival, thorough briefing, and clean site — crawlspace PVC runs and 40-gal haul included (reviews jMf96B2sDfBENnFCbLok, BMHmzdCSyqsVbAVZGLNZ, ZLV2lnntJHEBVxEiJC7z).
2 cited reviews
“Denis and team did a great job. Briefed me about their approach to the installation of a new water heater. Called my attention to some differences between the install of my old unit and this new unit. Kept me informed as to progress and walked me through the system once they finished.”
“Denis' team did a great job to haul away the existing 40 gallon water heater and install a new tankless one. Two PVC pipes went all the way to the side of my house through the crawl space. They cleaned up everything within 6 hours. Excellent!”
Cited in 3 of the 80 reviews we analyzed — 1 cited review not excerpted here.
Customer recovery visible in reviews: after a 1-star complaint, Eco called multiple times and sent Phil/John to rectify issues — reviewer updated to 5-star (review P3uQ4QSGQ7CsJzqfzmEW).
Cited in 1 of the 80 reviews we analyzed.
Same-day availability cited 10 times in serviceMentions across 80 analyzed reviews; sewer inspection (Austin) found major issues and documented options in detail (review rqwJy0F9SsKorij2JvxC).
1 cited review
“Austin was absolutely amazing, he came out to do a sewer inspection and ended up finding some major issues, he wrote up the options and covered them with us in great detail.”
Cited in 2 of the 80 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scheduling window without ETA: customer not notified of delay until they called 15 min before window close; near-rescheduled appointment with no proactive communication (review 1SQDlht00DM8YgF57p4q).
“Based on your advertising, I expected a company that values my time as much as I value yours. The four-hour service window without an ETA was already challenging, but what was most disappointing was the lack of communication.”
Proactive communication gaps: 1 reviewer had to call themselves near end of 4-hour window to learn appointment might be rescheduled — no proactive heads-up given (review 1SQDlht00DM8YgF57p4q).
“Based on your advertising, I expected a company that values my time as much as I value yours. The four-hour service window without an ETA was already challenging, but what was most disappointing was the lack of communication.”
Pricing flagged as higher than competitors in 1 of 80 analyzed reviews; themeCounts.expensive=1 vs fair_pricing=2, suggesting premium positioning (review t0iXotnPS7GBtl0EJ5wC).
Cited in 1 of the 80 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 80 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Make sure you are guarding your elderly and disabled family members from this company. I am certainly not happy that they are not doing as they said and took my elderly recently widowed mother in-laws money like a hard car sales man when she bought a new house. They are sending updates and appointment request to the wrong number and she paid upfront for an annual membership and not getting the services promised.”
“I called today , Friday, at 9:20 AM to schedule a plumbing issue That I had in my basement. they scheduled me for the same day which was great. They also texted me at 3:45 Letting me know that they are on their way. after staying home all day, I had to call them to find out what is going on with my schedule. Claiton (dispath person) informed me that they are not able to come out today!!! And they need to reschedule …”
Positive
“Denis and team did a great job. Briefed me about their approach to the installation of a new water heater. Called my attention to some differences between the install of my old unit and this new unit. Kept me informed as to progress and walked me through the system once they finished. Aside from a great new tankless water heater you would not have known they were here. Very conscientious and tidy. Also, just …”
“So this is an update to my last review from last month. Let me first say that if I have a bad experience, like a 1 star experience, it will usually move me to write a review and I've never gone back and updated the review, because I've said what there is to say and I'm done with that company. But in this case, Eco Plumbers called me several times regarding the review, indicating that they wanted to make it …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Eco Plumbers, Electricians, and HVAC Technicians?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Eco Plumbers, Electricians, and HVAC Technicians?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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