Emergency Plumbing Heating & Air
Plumber · Canal Winchester, OH · Open 24 hours per Google listing
Our verdict
4.8★ on 1,123 reviews with BBB A+ accreditation; 96 of 100 analyzed reviews are 5-star; emergency-plumbers cited 29 times including a documented 2am response — slow_response in 3 reviews and expensive mentions in 4 are the only recurring negatives.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Westerville, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
True emergency capability confirmed: 2am documented response; same-day faucet installation on Christmas Eve; emergency-plumbers mentioned 29 times in 100 analyzed reviews
1 cited review
“We had an emergency at 2am and Jimmy was incredible. He was thorough and quick. Thank you so much for your help.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Workmanship theme in 21 of 100 reviews; water line excavation, HVAC disconnect/reconnect, and multi-system plumbing documented in single-family emergency context
1 cited review
“Seth and Ben went over and above my expectations. Came and found the problem and also checked drainage pipes outside for blockage. Ended up replacing the sump pump based on company's suggested 5 year replacement. Seth and Ben were very polite and shared much intellect about product and service.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Repeat use documented: one customer called 3 times in one month; another has recurring relationship over multiple projects — strong reliability signal
2 cited reviews
“I have had to call these guys three times in the last month and they always come through. Chris is very smart and can problem solve quickly even when encountering new problems.”
“Seth and Ben went over and above my expectations. Came and found the problem and also checked drainage pipes outside for blockage. Ended up replacing the sump pump based on company's suggested 5 year replacement. Seth and Ben were very polite and shared much intellect about product and service.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Callback failures documented: 3 voicemails over 2 weeks with no response; reviewer previously used company and describes experience as 'not acceptable'
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would be giving 0 stars. I was told last week that i would be getting a call back but nothing. I politely left 3 VM's in the past 2 weeks and still no call back. I don't mind if someone can't do a job, but at least a courtesy call saying they can't do the job would be nice. I really liked their work in the past, not sure what happened here, but it's not acceptable. Will no longer be recommending them.”
“--UPDATE 5/12/2026-- Business responded and while I appreciate them stating they'll take the feedback to make operational changes, their reasoning for the excessively priced quote is inaccurate and misleading, using fluff words and blanket compliance statements that any reputable plumber would have baked into their quote. I had 3 other, reputable, large firm plumbing companies quote after. All were at least 60% …”
“An okay company to use, but we weren’t impressed with the service and were charged a lot of money. We actually ended up having a portion of the bill refunded because the technician sat outside our home for three hours and racked up the charges to milk the bill. Not to mention, they never return calls when you do business with them. They literally left items at my house that took them almost two weeks to pick up. …”
Positive
“Came out quickly and fixed the issue, would definitely recommend”
“Guys came out day after Christmas and got us back up and running. They know plumbing and get right to the problem. Thanks again to Seth and K for your service. We will use you guys again in the future”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Emergency Plumbing Heating & Air?
Best for
- Emergency and same-day calls
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Emergency Plumbing Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Westerville, OH
DrainMaster Drain Cleaning & Sewer Line RepairHIRERanked #2 of 15 in Westerville · 4.9★ / 763 reviews; 73 analyzed with 67/73 rated 5-star. Sewer water-jetting with camera a…Roto-Rooter Plumbing & Water CleanupHIRERanked #3 of 15 in Westerville · 4.8★ on 6,864 reviews; BBB A+ accredited; fast_response=12, weekend_or_emergency=5 out of …See all 15 plumbers we've reviewed in Westerville, OH →
Nearby: Ostrander · Westerville · Dublin