Safe Electric and Plumbing
Plumber · Westerville, OH
Our verdict
Safe Electric & Plumbing dominates with 2,778 reviews at 4.9 stars (93 of 100 sampled five-star) and consistent workmanship praise, but 4 documented surprise-fee/upsell incidents suggest a systematic pricing pressure pattern.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Westerville, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Technicians proactively communicate arrival times and explain work step-by-step — themeCounts.communication=4 and themeCounts.professional=65
2 cited reviews
“Great communication throughout the process. On time. Polite. Great customer service. Knowledgeable technicians. They cleaned up after themselves.”
“Corey and Joel were absolutely outstanding! From start to finish, the job was done quickly and correctly, with zero shortcuts. They kept us informed every step of the way, clearly explaining what they were doing and why”
Problem-solving avoids unnecessary demolition — saved one customer from ceiling cuts and dishwasher removal using trade experience
1 cited review
“The problem was identified quickly and my technician, Matt, because of extensive experience, was able to use some tricks of the trade to keep from performing major surgery, like cutting holes in my ceiling or pulling out my dishwasher. Saved me a lot of money”
Same-day scheduling available — 10 mentions of same-day service across 100 reviews
1 cited review
“Great communication throughout the process. On time. Polite. Great customer service. Knowledgeable technicians. They cleaned up after themselves.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two Yelp reviewers allege tech created alarm about electrical panels to pressure expensive upsells ($3,400 and $7,000-$8,000 estimates); one called it 'a scam'
“My mother recently had a fan switch repaired by Safe Electric. After the work was done, the technician asked to look at her electric panel and showed her where it was supposedly "worn out" and dangerous, saying it needed to be replaced before it caused problems. He gave her an estimate of around $3400 for that work.”
Cited in 2 of the 100 reviews we analyzed.
Pricing runs expensive — themeCounts.expensive=4; one customer paid $7,000-$8,000 upsell quote for panel work they didn't request
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called to have a ceiling fan installed and was told there would be a $69.95 charge to show up. They came out and wanted to look at the electric system in my home. Then they told me my system was too old and that they would not install the fan unless I did $7000 to $8000 of electrical work and still charged the $69.95. I did not call for an inspection I called to have a ceiling fan installed. This company was a …”
“Buyer beware, deceitful sales practices, Performance Pay technicians. Estimate (141554786), so please don't suggest I have the wrong company. Had someone out for an estimate on a couple of projects. Was going fine at first, the guy seemed friendly enough (have his name but omitting it). Talked through a couple of things and was about to sign on the one project. Then I was told that it is code to have whole …”
Positive
“Chris Roberts helped us with several electrical projects today, including installation of a new light fixture, repair of existing fixtures, and diagnosing and repairing some nonworking lights. He did a terrific job. He was knowledgeable and worked very hard. We appreciated his insights on future projects and their relative value. Highly recommend.”
“Had several electrical concerns. Basement lights not working. Smoke detectors needing replaced. Surge Protector installation. 2 GFI and a light switch replaced. Adam and Chad were thorough and professional. They explained and solved our electrical problems. We appreciated their timely arrival and the quality of their work. Safe Electric also utilizes a high quality communication system that informs who is coming and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Safe Electric and Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Safe Electric and Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Westerville · Dublin · Grove City