Parson Plumbing and Drains
Plumber · Westerville, OH · Open 24 hours per Google listing
Our verdict
5.0★ on 610 reviews with 82 of 86 analyzed at 5-stars; BBB C+ (not accredited) despite strong Google scores; 1 review documented camera getting stuck in sewer line — not a recommended sewer specialist.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Westerville, OH · compare all →
Our opinion, based on the 86 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Next-day Saturday installation confirmed after single phone call to home insurance — near-zero out-of-pocket for customer.
1 cited review
“Worked absolutely amazing with our home insurance company. We've paid very little out-of-pocket team was more than friendly and willing to explain everything that I had questions for. Spoke to my home insurance just one time and unit was literally installed the next day which was a Saturday!!!”
Tech replaced cracked toilet tank at no charge when accident occurred during service — honesty-and-make-it-right pattern.
1 cited review
“Parsons plumbing is honest and works hard to solve any plumbing issue. We had a problem with our toilet seal and when they went to lift the toilet the tank cracked. They immediately ordered a replacement tank at no charge and came back to reset the seal and toilet. Their communication is fantastic.”
fast_response=17 in themeCounts; technicians arrive on time and complete same-day scheduling in 3+ reviews.
Cited in 2 of the 86 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB rating C+ (not accredited) contradicts 5.0★ Google — suggests unresolved complaints outside the Google review ecosystem.
“if you are looking for a company to service a sewer line concern, I would look elsewhere as this does not seem to be their area of expertise. The line was hydrojetted by one of their plumbers and then a drain camera was put down our main sewer line. The camera then got stuck in the main se”
Sewer line hydrojet camera got stuck in main line during a paid service call — customer left with unresolved issue and cautioned against using them for sewer work.
“if you are looking for a company to service a sewer line concern, I would look elsewhere as this does not seem to be their area of expertise. The line was hydrojetted by one of their plumbers and then a drain camera was put down our main sewer line. The camera then got stuck in the main se”
1-star review: faucet not replaced as requested; tech said old faucet was fine, supply line reconnected and failed again within hours; callback delayed several days.
Cited in 1 of the 86 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 86 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“UPDATE: called Parson back for some more work; the guy who came out clearly didn't know what he was doing, and screwed it all up. It was a simple kitchen faucet. We wanted it replaced, and we even had a replacement right there; but, this old man said naw, your old one's fine, it's just the supply line popped off. I'll put it back on. And an hour later the supply line has popped off again. So clearly, it's not …”
“I am writing to share my experience to hopefully prevent this from happening to others. While I will detail my experience below, I would like to highlight first that if you are looking for a company to service a sewer line concern, I would look elsewhere as this does not seem to be their area of expertise. A few weeks ago we requested Parson Plumbing and Drains to provide us with a quote to clear what we thought …”
Positive
“We are extremely pleased with the job done by Christopher with Parson Plumbing! He was very thorough, knowledgeable, communicated well, and explained everything clearly. He was also friendly and helpful! The company was able to schedule him quickly and that was important in our case. We just can't give them enough praise! We have multiple properties and have been looking for a decent plumbing company for years.They …”
“Christopher Hesson from Parson did an INCREDIBLE job replacing and fixing all the things for us. He was kind and respectful while he was here. Worked hard and at a reasonable pace. He even answered all of my curiosity questions because I like to learn about the things people fix in our home. We highly recommend and will absolutely use them again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
BBB rating is C+ (not accredited) vs 5.0★ Google on 610 reviews — significant divergence suggesting complaint activity not reflected in Google scores.
Should you hire Parson Plumbing and Drains?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Parson Plumbing and Drains?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Westerville · Dublin · Grove City