Roto-Rooter Plumbing & Water Cleanup
Plumber · Canal Winchester, OH · Open 24 hours per Google listing
Our verdict
4.8★ on 6,864 reviews; BBB A+ accredited; fast_response=12, weekend_or_emergency=5 out of 85 analyzed — holiday weekend dispatch confirmed; expensive=2 and water mitigation pricing flagged as gouging by one reviewer.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Westerville, OH · compare all →
Our opinion, based on the 85 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Holiday weekend dispatch confirmed: Anthony and Kyle responded on a holiday weekend to diagnose shrub-root blockage causing sump overflow.
1 cited review
“Anthony and Kyle showed up on a holiday weekend to troubleshoot why my sump was running and water backing up the downspouts. They sent in the water hose and camera and discovered my shrub had pushed roots through the pipe to the street and caused a blockage. They were able to get the water flowing again.”
Techs consistently walk customers through diagnosis and next steps — communication=3 in themeCounts with specific "educated me on what he was doing" language.
Cited in 2 of the 85 reviews we analyzed.
Terry and Travis appear across multiple 5-star reviews as named technicians who go beyond the call — garbage disposal same-day Saturday, drain maintenance tips proactively offered.
Cited in 2 of the 85 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Water mitigation pricing flagged as 'very expensive' in a 3-star review — reviewer recommends renting own blowers/dehumidifiers instead.
Cited in 1 of the 85 reviews we analyzed.
Call center committed to 2-hour window; tech was off-shift at 6pm with no proactive notification to customer — customer had to call at 7pm to learn no one was coming.
Cited in 1 of the 85 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 85 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Buyer beware. I just want to say that all of the techs and plumers that came to my house were awesome. But the reason for the one star of if i could no stars. Is the managers of the columbus location. I had one of the managers call me a liar in front of the General manager. And when i ask about why my bill was the same after they did not do all of what they could do. I was told well we if you would like i can bill …”
“Just a friendly reminder to never do business with this company. 10k for 2.5hrs of work”
“This has been by far the worst experience I have ever had as a customer. The lack of transparency and communication started out as just frustrating, but the constant attempts to push baseless change orders for more money and the inability to complete agreed-upon services have become completely unacceptable. Promised visits by technicians have repeatedly been missed and the company refuses to remove their equipment …”
Positive
“We had our garbage disposal go out suddenly and start leaking. We called on Saturday at around Noon, and our tech, Terry came out ASAP. He quickly diagnosed the problem, and went to get a new disposal for us. He installed it fast! He was extremely nice and very personable. I'd highly recommend and would use them for future services. Thanks!”
“Travis did a great job. He arrived well within the time frame, he diagnosed the problem, and then gave a clear explanation of how to fix it. He was very upfront about the pricing and what needed to be done. He was personable, approachable, and easy to work with. Very friendly and caring. I appreciate his expertise and hard work. After he finished with the emergency in the bathroom, he installed a new kitchen …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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