Water Heaters Plus
Plumber · Westerville, OH
Our verdict
4.9★ on 543 reviews; BBB A+ accredited; water-heater dominates at 64 of 100 service mentions with strong pricing advantage — one reviewer saved $6,500 vs competitor quote; 11 of 100 reviews are 1-star.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Westerville, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Pricing dramatically below competitors: one customer saved $6,500+ on same tankless water heater; cheap-plumber=13 in service mentions.
1 cited review
“Most importantly, we saved more than $6500.00 using Water Heaters Plus over another plumbing company for the exact same water heater. They may not have fancy painted trucks, but they do honest work and charge reasonable prices.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Next-day installation in under 24 hours confirmed in multiple reviews; fast_response=24 in themeCounts.
Cited in 2 of the 100 reviews we analyzed.
Same-day callback for post-install issue — team returned and stayed until fully resolved without additional charge.
1 cited review
“We had a great experience with this team for our water heater installation. They were more affordable than other quotes we received, and even though the job turned out to be more complicated than expected, Ekoue and Jalen went above and beyond. After installation, there was a minor issue, and they came back the same day and stayed until it was fully resolved.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Former tech reportedly stole a customer's cell phone during a 2018 service call — tracked via GPS leaving the home; company denied and did not address.
Cited in 1 of the 100 reviews we analyzed.
Gas leak occurred one week after tankless water heater install due to defective adhesive on piping — required emergency callback.
“One week after an installation of a tankless water heater at my business, there was a gas leak due to defective adhesive on the piping. While they were diligent and responsive in coming to remedy the issue, it never should've occurred.”
slow_response=3 in themeCounts; one documented case of tech not showing up on second job and no proactive communication from company.
“One week after an installation of a tankless water heater at my business, there was a gas leak due to defective adhesive on the piping. While they were diligent and responsive in coming to remedy the issue, it never should've occurred.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Oh how I wish I had looked up this company on Yelp before I called them. Recently we got up and realized we had no hot water. Since we have had plumbers and drain specialists here before I looked to see if we had a card from one. Even though we didn't remember this company doing any work for us we had their card so I called. I told the lady who answered we needed someone to come out that day. She sent David by …”
“I had my Bradford White water heater installed by water heaters Plus three years ago. It failed this morning. I called Water Heaters Plus and she told me to call Bradford White. we don't do warranty work. Very disappointed in this company. Even though my water heater was clearly under warranty they did not want to deal with it.”
“I bought a water heater through Home Depot and asked abut installation. They said they have a company that does there water heater installs. A company called water heaters plus. I agreed and bought a water heater and set up a installation date. The total cost was determined and agreed upon. The day of my install the contracter showed up on time. Everything was going great untill he said ok finished now its time to …”
Positive
“Great service and price. Had a significant leak in the inner tank of my 10yo water heater that required replacement. Called Water Heaters Plus on Thursday and they had a new water heater installed in less than 24 hours. Josh the tech was friendly, efficient and very professional. Would highly recommend this company as they don’t give you the runaround that the others do.”
“Had Water Heater Plus replace my water heater and I cannot say enough about how impressed I am with the company overall. 1. So easy to work with, communication was effective and prompt and zero pressure to make the purchase - my request for a quote was quickly followed up with a call. I received updated quotes for changes I requested (I asked to replace my thermal expansion tank and to have my carpeted stairs to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Water Heaters Plus?
Best for
- Budget-conscious homeowners
- Water heater install/repair
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Water Heaters Plus?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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