Jack L Woods Plumbing Co Inc
Plumber · Westerville, OH
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Our verdict
Jack L. Woods runs 180 reviews at 4.4 stars but with 27% negative sentiment and reviewConsistency of 0.271 — a bimodal pattern of excellent techs (Matt, Jake, Dusty) vs. phone staff and permit-abandonment complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Field techs arrive on time and leave work areas cleaner than they found them — themeCounts.fast_response=15, workmanship=14
1 cited review
“Matt did a great job, right on time and let me know when he was on his way. Nice guy, got my drain cleared out and left the area cleaner than when he got there!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Saved one customer $800+ vs. competitor quote on a toilet install — correctly identified flange was fine when rival said it needed replacement
1 cited review
“Matt came out and told me the flange was fine and installed a new toilet for a third of the cost. It's so easy to get scammed these days, sadly. Matt was friendly, professional, and fast!”
After-hours Saturday call returned promptly — tech Jake helped remotely via photos rather than charging travel from a distant site
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Took full payment upfront on a permit job then stopped responding for 3+ weeks, leaving basement unfinished
Cited in 1 of the 100 reviews we analyzed.
Red flag
Charged for a leak repair that made the problem worse — second tech confirmed first tech did nothing; billing not reversed per reviewer
Cited in 1 of the 100 reviews we analyzed.
Phone staff described as rude and condescending in 2 reviews — one customer was moved to tears; data retrieval requires repeating all contact info on every call
“Larry should be fired or not allowed to answer the phones. Rude, impatient, condescending, and just plain heartless. He actually made me cry he was so difficult to talk to.”
Cited in 2 of the 100 reviews we analyzed.
Poor workmanship incidents documented: charged for work that worsened a leak (shower flooding dining room), and one incomplete bathroom permit abandoned for 3+ weeks
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If you want them to catch your house on fire and turn your life upside down then call them, otherwise stay away from these people. No accountability for what they did either to our lives and 6 months of you know what to get our life back. Negligence was involved with someone you sent that should have had a mentor. Ironically he had a mentor on another job the days following our house fire caused by him. This is …”
“As a long time customer (at least 8 visits over the years), I called Jack L. Woods Plumbing to come look at my water heater which was leaking. My calls on Sunday evening were not returned, despite the message stating recordings were checked every hour. When I called Monday morning, I was told the next available appointment was 12/19. I asked if they had anything sooner. The person on the phone told me he was a …”
“I had an upstairs shower leaking into the leaving room downstairs. I called Jack L Woods Plumbing to come investigate. When they came over, they asked to cut the ceiling open, I reluctantly accepted. The guy spent two hours working on this, despite me insisting that he looks at the shower faucet, he determined this was not related to any plumbing but the shower structure. He advised me to have someone rebuild the …”
Positive
“They sent Dusty out to take care of a couple plumbing issues I had. He did a fantastic job and was very efficient time wise. Very happy with the service!”
“First off, let me state that my Father was a plumber with his own business out on the West Side of Columbus in the Brookshire Addition. My Dad always gave 100%, his work was the very best, and his standards were stellar, as many of his former customers would attest. So, when i see or need plumbing work done, I definitely know what to expect in quality and fair pricing! Today, we had a current waterline leak in the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Across platforms
Should you hire Jack L Woods Plumbing Co Inc?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
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Jack L Woods Plumbing Co Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westerville · Dublin · Centerburg · Ostrander