New Albany Plumbing & Drain
Plumber · Canal Winchester, OH · Open 24 hours per Google listing
Our verdict
Small local plumber with 4.4★ on 22 reviews; 14 of 17 analyzed are 5-star with strong same-day garbage disposal response — one bait-and-switch pricing complaint ($99 agreed vs $400 demanded before any work began) is a notable red flag.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Westerville, OH · compare all →
Our opinion, based on the 17 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day scheduling with live phone answer: reviewer called at 10am, got same-day appointment, tech called 15 minutes ahead of arrival — all documented in a single visit
1 cited review
“I called at 10:00 A.M. hoping for an appointment that day. I was immediately impressed when I heard a live voice. Alexis was so accomodating by scheduling an appointment that day between noon and 5:00 PM. Chris called at 2:00 PM to tell me he would arrive in the next 15 minutes.”
Camera and jetting capability for drain-to-septic work: used camera system to locate and jet roots in 3 places in a 75-foot clay tile run in 40-degree drizzle
1 cited review
“Good job clearing out our drain house to septic tank. Used the camera system to position and jet out roots in three places in a 75' run of clay tile. Cleared it right out. Tech recommended that a plastic liner be run thru. This was done in 40 degee drizzle.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Tracker link didn't work and arrival time was 90 minutes late vs initial ETA; tech then quoted $400 before doing any work despite prior $99 agreement — reviewer gave zero stars
“he brings out his phone and says it's $400.. he didn't look or try a thing. And I told him that's not what we agreed to on the phone with $99 plus any labor and it hasn't even been started yet.”
Pricing inconsistency complaint: reviewer documents agreeing to $99 service call plus labor, then tech arrived and quoted $400 flat before starting work — reviewer disputes this as bait-and-switch
“he brings out his phone and says it's $400.. he didn't look or try a thing. And I told him that's not what we agreed to on the phone with $99 plus any labor and it hasn't even been started yet.”
Keep it in proportion: these concerns are cited in 1 of the 17 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Very misleading website. False Advertising. Says “free quote” and “request estimate” on their website. Then they charge a service fee when they come out, even if you don’t proceed with any work. Just awful. Photos of the website are attached. This is so misleading. It very clearly says free quote and estimate for plumbing issues. I am filing a complaint with the BBB and will be disputing the charge with my …”
“Zero stars.... i got a text saying the technician is on his way at eight o'clock, the tracker link didn't work so I couldn't tell exactly what time he was coming. I called at nine o'clock, saying it's been an hour, when is he coming?And the lady said he should be there any minute. Later I got a call from him, saying it's gonna be here another 45 minutes.. he shows up. I show him where the issue is, he brings out …”
Positive
“Good job clearing out our drain house to septic tank. Used the camera system to position and jet out roots in three places in a 75' run of clay tile. Cleared it right out. Tech recommended that a plastic liner be run thru. This was done in 40 degee drizzle.”
“My son recommended New Albany Plumbing & Drain from his experiences. They were the perfect solution for my broken garbage disposal. I called at 10:00 A.M. hoping for an appointment that day. I was immediately impressed when I heard a live voice. Alexis was so accomodating by scheduling an appointment that day between noon and 5:00 PM. Chris called at 2:00 PM to tell me he would arrive in the next 15 minutes. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Across platforms
Should you hire New Albany Plumbing & Drain?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own New Albany Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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