D&L Plumbing
Plumber · Westerville, OH
Our verdict
4.2★ across 52 reviews with 15 of 60 analyzed being 1-star (25%); themeCounts show unprofessional=4 and slow_response=3 alongside professional=22 — polarized experience split between owner Nick and follow-through failures.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 60 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Nick (owner) personally responded to plumbing emergency, walked customer through every step A-to-Z — cited as rare transparency in the field
1 cited review
“Absolutely phenomenal service — above five stars! I had a plumbing emergency and this company came through in the most timely and professional way. Nick, the owner, personally came out to assist, which really speaks to the level of care and commitment they provide.”
Gas line installed from exterior into house for new furnace; final charge came in well below estimate
1 cited review
“D&L installed gas line from exterior into house for new furnace. They did a great job and charge was well below estimate.”
Burst pipe fixed same day; technician returned same visit to fix related issue discovered during repair
Cited in 1 of the 60 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Sewer job: tore down neighbor's fence and killed two trees without notice, promised 30-day repair, went 60 days without returning calls — property listed for sale impacted
“D&L Plumbing did a job for a rental property that backs up to our home and in doing so, tore down our fence and killed two of our trees without notifying us. When we finally tracked them down, they told us they would return in 30 days to grade, seed and repair the damage but it is now approaching 60 days and they have not returned. The owner will not return our calls.”
Red flag
Backflow test promised to city, never reported — customer's water nearly shut off; D&L didn't respond across multiple follow-up calls
“I was told they would call the city to inform them it was being taken care of and that I would be 'put on the schedule.' A couple of weeks later, the city shows up, telling me my water is about to be shut-off and they had never heard from D&L.”
Red flag
Radiant floor repair: left to get part, never called back despite 4 separate customer follow-up calls over unspecified period
Cited in 1 of the 60 reviews we analyzed.
Follow-through failures documented: backflow test not reported to city (water nearly shut off); fence torn down and trees killed during sewer job, owner didn't return calls for 60 days
“I was told they would call the city to inform them it was being taken care of and that I would be 'put on the schedule.' A couple of weeks later, the city shows up, telling me my water is about to be shut-off and they had never heard from D&L.”
1 more cited review
“D&L Plumbing did a job for a rental property that backs up to our home and in doing so, tore down our fence and killed two of our trees without notifying us. When we finally tracked them down, they told us they would return in 30 days to grade, seed and repair the damage but it is now approaching 60 days and they have not returned. The owner will not return our calls.”
Phone intake described as condescending; reviewer in emergency no-water situation told secretary would call back, then called next company after being ghosted
Cited in 1 of the 60 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 60 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Read all reviews before calling. Experienced everything described in the negative reviews, nothing from the positive. Person who answered wasn’t pleasant, kind of condescending when I inquired around specific services offered on their website to ensure they did the work I needed (every other plumber I called did not — including the ones google said did). Took my info and said a secretary would have to call me back. …”
“Bought a new home and the city told me I needed to get backflow testing. D&L did the prior tests on the home, so I gave them a call. I was told they would call the city to inform them it was being taken care of and that I would be "put on the schedule." A couple of weeks later, the city shows up, telling me my water is about to be shut-off and they had never heard from D&L. TLDR; my water almost got shut off …”
“This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner. After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not. Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured …”
Positive
“Came to fix a burst pipe. Arrived on time, did quality work, and even came back same day to fix another problem with the same pipe that was discovered in the process. Made some great suggestions for how to prevent future issues. Highly recommend!”
“I appreciated the professionalism and expertise of this company immensely! The team was cordial and very polite all week long as they replaced our boiler furnace. Look no else!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Yelp 1-star (D3yMp1UQRBiF7szI1ZYK) is positive (D&L solved basement flooding for 3x less than quotes). Yelp 1-star (PZ07oNjrDOpZeNfV53rV) cites abandonment. Google 1-stars cite abandonment and property damage. Pattern is consistent across platforms.
Should you hire D&L Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own D&L Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
D&L Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westerville · Dublin · Centerburg