D&L Plumbing

Came to fix a burst pipe. Arrived on time, did quality work, and even came back same day to fix another problem with the same pipe that was discovered in the process. Made some great suggestions for how to prevent future issues. Highly recommend!

I appreciated the professionalism and expertise of this company immensely! The team was cordial and very polite all week long as they replaced our boiler furnace. Look no else!

Absolutely phenomenal service — above five stars! I had a plumbing emergency and this company came through in the most timely and professional way. Nick, the owner, personally came out to assist, which really speaks to the level of care and commitment they provide. He was incredibly kind, helpful, and walked me through every step from A to Z so I understood exactly what was happening. It’s rare to find someone so transparent and informative in this field. I’m beyond grateful and will be using this company for all my plumbing needs from now on. Highly recommend!

Read all reviews before calling. Experienced everything described in the negative reviews, nothing from the positive. Person who answered wasn’t pleasant, kind of condescending when I inquired around specific services offered on their website to ensure they did the work I needed (every other plumber I called did not — including the ones google said did). Took my info and said a secretary would have to call me back. I’m in an emergency no water scenario, so I called the next company shortly after (reviews said they’re known to ghost prospecting clients this way). Needless to say my problems resolved calling a different company and I’ve yet to receive a call back from them almost 10 hours later. Do not recommend.

D&L Plumbing did a job for a rental property that backs up to our home and in doing so, tore down our fence and killed two of our trees without notifying us they would be working on our property to access underground sewer lines. When we finally tracked them down, they told us they would return in 30 days to grade, seed and repair the damage but it is now approaching 60 days and they have not returned. The owner will not return our calls and the eyesore you see in these photos is what our back yard has looked like for nearly 2 months. We are preparing to list our home for sale and are very displeased with the lack of response and resolution from D&L Plumbing. It sadly looks as though we will have to seek legal recourse to get anything done. The property owner, Carrie C McMillan, is related to the owner of D&L and when we call her to seek a resolution, she simply hangs up on us.

This review is related to billing issues D & L plumbing refused to fix in a reasonable and fair manner. After working on an initial clog in my drain, D & L plumbing contracted with Drain Master to finish the job they could not. Drain Master came out and found that a small piece of PVC pipe D & L installed was completely filled with a solid, crystallized substance. Drain Master informed me someone must have poured something down the drain to cause the clog. No one in my family poured anything down the drain or touched it after D & L left. Drain master replaced the PVC pipe D & L installed, and everything worked great. D & L refused to refund the $184 I never should have been charged, as I did not cause the issue Drain Master fixed. D & L was also not upfront or transparent in communicating that they intended to charge me $184 for what was roughly 20 minutes of Drain Master's work. D & L Plumbing billed me for three hours of their labor for this job. When I saw the bill, I knew this was not correct, and inquired as to whether I was billed for when they needed to go back to the headquarters for needed supplies. I was informed that I was not charged for the trip to and from the business location, but that the workers clocked four hours but worked three at my house. While I did not watch the exact start and finish times, I received a text that D & L was on their way to my house at 1:16 PM. My wife arrives home from work no later than 4:20 PM, and they were already gone when she arrived. I was told that an hour was taken out for travel time to get the equipment, but that is not possible. I should have been billed for two hours of labor and not three, but they did not refund this hour. D & L also sent out two technicians when I only asked for one. The second gentleman appeared to be learning, and I did not agree and was not asked if it was okay to pay for someone's training time. The trainee was a very nice guy and will probably be a great plumber someday, but the bill was deceptive, as it did not itemize the second technician's charge. This charge was removed when I complained about it, but I never should of had to do that. I found trying to resolve the billing issues in a reasonable fashion very frustrating, as the person I was interacting with was not at my house and was essentially telling me I was wrong when he was not there. I did not appreciate essentially being called a liar when I was here and saw what happened. The main D & L technician was great, but I do not trust the management or their billing practices.

I have used D & L Plumbing for many years, for different issues. I have had numerous concerns through the years. The first concern involves accurate billing. I paid a $2,000+ invoice for a water heater install and two months later I was billed again. On a different occasion, I had numerous items addressed over different dates. I was double billed for one of the items on two different invoices. On the water heater install, I noticed a wet spot on concrete and a very, very slight leak. I first thought it was condensation? Over time I confirmed it was a leak...they billed me for the repair - which I felt was wrong because the leak developed from their original work. D & L installed a sump pump. On a Buckeye Sat., no one would answer a phone. Water in the basement. They charged me to replace the sump pump that was under warranty. A year later, the replaced sump pump started to run non-stop. The office claimed they had only repaired the sump pump. She was wrong - I had the paperwork. They billed me AGAIN for the second repair on a warranty sump pump. I was a good customer. I paid my bills and treated them with respect. I am firing them. I am hiring a new plumbing company and I won't be paying their final invoice. I cannot recommend D&L Plumbing. Debbie M.

Read all reviews before calling. Experienced everything described in the negative reviews, nothing from the positive. Person who answered wasn't pleasant, kind of condescending when I inquired around specific services offered on their website to ensure they did the work I needed (every other plumber I called did not -- including the ones google said did). Took my info and said a secretary would have to call me back. I'm in an emergency no water scenario, so I called the next company shortly after (reviews said they're known to ghost prospecting clients this way). Needless to say my problems resolved calling a different company and I've yet to receive a call back from them almost 10 hours later. Do not recommend.

Would give zero stars, but have to leave something. Attempted to have a quote performed for a few toilets and a urinal. Called exactly 10 times over a two and half month period and never received a call back, ever. Was repeatedly told I would get a phone call the next day which never came. The last few calls I placed I received from crudeness from whoever answered the phone, I'm assuming they recognized me, as I recognized their voice time and time again. All I wanted was a quote but they were unprofessional and wouldn't give me the time of day. Thanks for reading.

As a single, older woman, finding honest contractors is a challenge. I was referred to D&L by a friend and I couldn't be happier. An exterior water line leak - big job. But starting through the process, roadblocks, expensive roadblocks, were discovered (thank you to the lack of DIY construction skills of my late father-in-law and husband). D&L found a solution to the issues and saved me a lot of money. They were professional and friendly - on site and in the office. Would definitely use them again and refer them to anyone.

Used for first time based on excellent Angie's list reviews. Had used a different plumber for over 30 years who retired. Barry Ranney was assigned to our job and arrived on time as promised. He completed two separate faucet jobs and did excellent work on both. His expertise enabled him to finish both jobs in what I believe was half the time it would have taken our former plumber. I am very happy that I found the right plumber for this and all future needs. I recommend them highly.

Bought a new home and the city told me I needed to get backflow testing. D&L did the prior tests on the home, so I gave them a call. I was told they would call the city to inform them it was being taken care of and that I would be "put on the schedule." A couple of weeks later, the city shows up, telling me my water is about to be shut-off and they had never heard from D&L. TLDR; my water almost got shut off because D&L didn't follow through on anything they had promised.

We’ve used D&L Plumbing a few times now and they have been fantastic. They were able to install a gas line to an outdoor fireplace when we were told by our contractor it couldn’t be done and he basically bailed on us. Not only was D&L able to install the gas line but they really cared about keeping the costs low for us. They also took care of some leaky plumbing that could have caused a lot of damage. We highly recommend them.

Had a great experience with D&L Plumbing! They were efficient, well priced, and very friendly throughout the entire process. They were also upfront about what needed to be done and explained the best way to go about fixing the issue, which I really appreciated. Everything was handled quickly and professionally. I would definitely recommend D&L Plumbing to anyone looking for reliable and honest service!

I have nothing but excellent things to say about D&L plumbing. We had our sump pump die in a rainstorm and our basement began to flood. They had someone respond quickly and before a couple hours had passed we had a new, functioning sump pump that saved our basement from more water damage. These folks are very professional, helpful, informative, and fair. I could not recommend them more.