A. Friend Plumbing
Plumber · Westerville, OH
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Our verdict
Solo operator Dave earns 36 of 43 five-star reviews with precise appointment times (not 2-hr windows) and same-day/Saturday availability; 5 one-star outliers flag reliability concerns with 14% negative sentiment.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 43 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Gives exact arrival times rather than windows — cited directly in 2 reviews (themeCounts.fast_response=10)
1 cited review
“Dave does an excellent job, is reasonably priced, but, he also gives a time when he will be there, not a two hour window. For a businessman, that is worth a lot, and I appreciate it.”
Cited in 2 of the 43 reviews we analyzed — 1 cited review not excerpted here.
Water heater estimates delivered within 30 minutes with competitive pricing vs. big-name firms — 7 service mentions
1 cited review
“I called asking for a consult/estimate for a new water heater install. To my surprise, Dave came over within a half hour. His prices were very competitive and much lower than the big-name firms in the area.”
Cited in 2 of the 43 reviews we analyzed — 1 cited review not excerpted here.
Willing to advise DIY solutions at no charge — saves customers money rather than upselling unnecessary work
1 cited review
“He charged us nothing for the consultation (what?!?!) and my husband fixed it in a short amount of time. Thanks to David, we saved a pile of money”
Cited in 2 of the 43 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One Yelp reviewer (1-star) called service 'totally unreliable and rude' — no follow-up context, but warrants awareness at 14% negative sentiment overall
Cited in 1 of the 43 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 43 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Will not use this guy again. I used him about six months ago to replace a leaking shower head cartridge. He had to come back the next day because he installed a faulty part. I used him this time, because everyone deserves a second chance, to replace the gaskets in two commodes. He broke the shut off valve on one of the commodes. He showed it to me and said that I needed to pay him $75 to replace it.. when I said oh, …”
“Don't bother calling if you live outside Westerville. Called asking for service on the city's northwest side, and was abruptly told they don't come out to this area.”
“A Friend Plumbing was HORRIBLE!!! I needed assistance removing toilet flange. The plumber showed up looked at the flange and said this is not made to come off. Then proceeded to charge me $85.00!!! Very unreasonable. If you are looking to lose your shorts call A Friends Plumbing. NOT A Friend Plumbing is more like it.”
Positive
“Moving in from out of state and had a plumbing issue in the basement that needed immediate fixing while we were in town for the weekend at our new home. Dave at A. Friend plumbing was the only one who was willing/able to come out on a Saturday to save my basement. He fixed it, did a great job, and was the nicest person you will ever meet. He will be getting a call from me any time I have plumbing needs in the future.”
“I tried to give a review on Angi but by the time I was done, set up a password and gave information to spam me, I quit. Dave does an excellent job, is reasonably priced, but, he also gives a time when he will be there, not a two hour window. For a businessman, that is worth a lot, and I appreciate it. He also tells you if there are things he could do but you can do yourself without difficulty. Best I have ever …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Apr 2024.
Across platforms
Should you hire A. Friend Plumbing?
Best for
- Budget-conscious homeowners
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own A. Friend Plumbing?
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Find plumbers near you
A. Friend Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westerville · Dublin · Centerburg · Grove City