Westerville Plumbing & Drain
Plumber · Westerville, OH
Our verdict
Westerville Plumbing & Drain holds 4.7 stars on 121 Google reviews with 73 of 79 analyzed being 5-star; fast_response in 11 of 79 analyzed, weekend emergencies handled, but 1 review flags a $700+ quote for a simple faucet replacement.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 79 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response cited in 11 of 79 analyzed reviews; sump pump pipe split fixed within a few hours of calling; water heater sourced and installed same-day at reasonable price
1 cited review
“My sump pump pipe outside split in two, I called and within a few hours someone was at the house and able to fix it. I appreciate the quickness in their arrival and getting the job done within a reasonable time”
Cited in 2 of the 79 reviews we analyzed — 1 cited review not excerpted here.
Weekend/late-night emergency dispatch confirmed; company sends a bio and photo before plumber arrives — communication detail noted positively
1 cited review
“We had one of those plumbing nightmare emergencies….the kind that always happens on a late night of a weekend. Reached out to a local family owned plumbing service and was not let down. The plumber (technician??) who came to our house was courteous and professional (and I liked too how the company sent a small bio/pic before he arrived…nice touch).”
Technicians proactively flag upcoming faucet issues during unrelated jobs; diagnosed and fixed jammed disposal caused by broken mug fragment promptly
Cited in 1 of the 79 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$700+ quote for simple faucet replacement flagged in 1 of 79 reviews; small sample but meaningful given <25-review threshold is exceeded — 4 of 79 are 1-star
“They wanted to charge me over $700 for a very simple bathroom faucet replacement with less than an hour of actual labor only. This place is terribly overpriced and takes advantage of customers that need help.”
1 of 79 analyzed reviews cites a quote of over $700 for a simple bathroom faucet replacement under 1 hour of labor — reviewer called it taking advantage of customers
“They wanted to charge me over $700 for a very simple bathroom faucet replacement with less than an hour of actual labor only. This place is terribly overpriced and takes advantage of customers that need help.”
Keep it in proportion: these concerns are cited in 1 of the 79 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called these guys for a quote on a small plumbing job - replacing the gas line shutoff valve for my fireplace. They quoted me $1,500 which is ridiculous. Jack Woods Plumbing came out and got the job done in about an hour for $160.”
“Mike came out and was professional and pleasant. The issue is I called to have a leak's location under the slab foundation identified and then repaired. I informed the person that took the request that there was a leak under the slab foundation. Mike let us know that they do not do leak detection even though the website says "At Westerville Plumbing & Drain, we specialize in providing comprehensive leak detection …”
Positive
“The service was A+ and all the technicians involved were great and answered all the questions and concerns my wife and I had. Great job!!! I would recommend you all to everyone. Thanks so much for making this a pleasurable experience.”
“I really appreciated Chad's excellent work. He was kind, knowledgeable and explained everything well to me. He did a great job repairing my plumbing problems.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Westerville Plumbing & Drain?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Westerville Plumbing & Drain?
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Find plumbers near you
Westerville Plumbing & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westerville · Dublin · Ostrander · Centerburg