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The 15 plumbers serving College Grove, ranked.

We read 1,876 reviews across Google, Yelp and BBB for the 30 plumbers serving College Grove — including the one-star reviews other directories bury — and ranked them the way we'd rank them for a friend. 24 of the 30 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

College Grove's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.9, and when everyone has five stars, the stars stop helping. 21 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 17 of the 30 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: Hiller Plumbing, Heating, Cooling & Electrical alone carries 3,787 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and sewer work.

Updated Jul 11, 202620-mile radius of downtown College GroveHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,200 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving College Grove →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

The Hot Water Heater Pros

Top pick24/7 per Google listing
5.0 (616 Google reviews)4.4 on Yelp (21) 11.9 mi from downtown College Grove
Our take — how we form it

93 of 100 analyzed reviews are 5-star. Specialist focus is unmistakable: 61 of 100 reviews mention water heaters. Same-day or next-day installs after overnight tank failures recur. One Yelp customer paid $475 for ~1 hour of labor on a customer-supplied part.

Rating mix — of the 15 reviews we analyzed616 total on Google
5★10
4★2
3★0
2★1
1★2

What reviewers keep saying

  • Robert called Laurie B. back within 30 minutes of a Monday-evening water heater failure and had techs on site early the next morning. (cited in 1 of 100 reviews)
  • A C. submitted an overnight online form for a failed water heater and had a new unit installed the next day. (cited in 1 of 100 reviews)
  • Bonnie Walker's 3-year-old tank failed at 5pm Friday — under warranty, they confirmed unrepairable Friday and scheduled Monday install at the original warranty price. (cited in 1 of 100 reviews)

What reviewers complain about

  • Shan M. (Yelp) supplied the part herself; 2 techs spent under an hour installing it and the bill was $475 — she found other companies who would do the same install for $275. (1 of 100 reviews)
  • Jason Duke says techs misdiagnosed his issue as a high thermostat setting (charged $125); the real cause was a fried top element, which a different company replaced. (1 of 100 reviews)
What reviewers praise
“Our hot water heater blew up after 5P on a Friday. We called The Hot Water Heater Pros since they had installed it 3 yrs ago, & it remained under warranty. They found our records, came by to confirm that repair was not possible, & scheduled the replacement …”
Bonnie Walker · ★★★★ · Google · Mar 2026
The most critical take we found
“This company is overpriced and does not have fair pricing. I supplied the part and they took less than one hour (2 men) to install my part on my existing water heater. The bill was $475. When I called to discuss the bill and asked them to convert my …”
Shan M. · ★ · Yelp · Dec 2022

We read 100 of 616 reviews · newest from Mar 2026

(615) 842-0833
Full report →Website ↗
2

SteadyFlo Plumbing & Septic

Top pick24/7 per Google listing
4.9 (545 Google reviews) 19.7 mi from downtown College Grove
Our take — how we form it

4.9 stars across 545 Google reviews with BBB A+; 89 of 90 analyzed reviews are 5-star and one reviewer says the team lowered the original quote after evaluating the job.

Rating mix — of the 15 reviews we analyzed545 total on Google
5★15
4★0
3★0
2★0
1★0

What reviewers keep saying

  • Quoted price reduced on-site after evaluation rather than locked in (rare pricing-fairness signal) (cited in 1 of 90 reviews)
  • Restored frozen water-line break at the meter in freezing weather (water-line-repair=2, frozen-pipes=2) (cited in 1 of 90 reviews)
  • Christmas Eve main sewer clear documented (sewer=1, weekend_or_emergency=3) (cited in 1 of 90 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Autumn & Nick at Steady Flo have been a huge help for us. As landlords it's important to have reliable partners who treat our tenants with respect. Thank you for making the trips to Woodbury!”
Jake Perry · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 90 of 545 reviews · newest from Feb 2026

(615) 613-2055
Full report →Website ↗
3

Pipe Master, LLC

Top pick24/7 per Google listing
4.9 (331 Google reviews) 19.5 mi from downtown College Grove
Our take — how we form it

4.9 stars across 331 Google reviews; all 5 sampled are 5-star; fast_response=2, professional=3; tech Ian cited for 30-min pre-arrival calls, toilet/water heater repairs, and fixing prior plumber's mistakes.

Rating mix — of the 5 reviews we analyzed331 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 331 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 30-minute pre-arrival call standard: Ian texted + called before arrival in 2 of 5 sampled reviews (cited in 2 of 5 reviews)
  • Tech Ian repaired garbage disposal without replacing it AND corrected a crooked knob left by a prior plumber — above-scope fix noted (cited in 1 of 5 reviews)
  • Jesse went 'way above and beyond' resolving toilet + line blockage until fully cleared; office rep Lydia secured fastest service available (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Lydia was very pleasant and quickly booked an appointment for next day. Ian showed up on-time , friendly and polite. Ian not only repaired my garbage disposal without replacing it but fixed a knob that a previous plumber with another company put on crooked.”
Gail Petty · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 331 reviews · newest from Jan 2026

(931) 215-1693
Full report →Website ↗
4

Living Waters Plumbing LLC

Top pick
5.0 (319 Google reviews)4.7 on Yelp (11) 19.8 mi from downtown College GroveNot a 24/7 shop
Our take — how we form it

5.0 stars across 319 Google reviews — 98 of 100 analyzed are 5-star and one reviewer says they were the only one of 3 plumbers to return the call.

Rating mix — of the 15 reviews we analyzed319 total on Google
5★14
4★0
3★0
2★1
1★0

What reviewers keep saying

  • Picks up when others don't — reviewer contacted 3 plumbers and Living Waters was the only callback (cited in 1 of 100 reviews)
  • Sunday afternoon clogged-drain call answered immediately; owner rented extra equipment and stayed late in 28-degree rain at no additional charge (cited in 1 of 100 reviews)
  • Tankless water heater consult included a no-pressure pause for second quotes (water-heater=14 mentions) (cited in 1 of 100 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Darren and the team at Living Waters were outstanding from start to finish. Our tankless water heater failed unexpectedly, and I’ll be honest — the sticker price was a little shocking at first. Darren walked us through every option (tank vs. tankless), …”
Blake Osborn · ★★★★★ · Google · Mar 2026
The most critical take we found
“Called because of leak around shower door and loose faucet. I had put caulked the shower but since a leak could cause damage I choose to get a professional. I was assured that I would get fair treatment. I was charged $75 for two lines of caulking down the …”
Phyllis H. · ★★ · Yelp · Nov 2021

We read 100 of 319 reviews · newest from Mar 2026

(615) 900-7641
Full report →Website ↗
5

Airstream Services HVAC, Electrical & Plumbing

Top pick24/7 per Google listing
5.0 (273 Google reviews) 9.7 mi from downtown College Grove
Our take — how we form it

All 93 of 93 analyzed reviews are 5-star. Visible-tracker scheduling and named techs (Ryan S, Michael, Hudson) recur. Most service mentions are HVAC and electrical rather than plumbing — water-heater and toilet/faucet repairs appear only a handful of times.

Rating mix — of the 15 reviews we analyzed273 total on Google
5★15
4★0
3★0
2★0
1★0

What reviewers keep saying

  • Anna Harut got same-day service with on-time arrival from tech Ryan; Hudson saved a real-estate transaction by arriving promptly on a time-sensitive call. (cited in 2 of 93 reviews)
  • Cheryll Lewis writes Airstream uses a visible tracker so customers know exactly when techs are arriving, which she has used multiple times. (cited in 1 of 93 reviews)
  • Susan Gechele's HVAC service came in cheaper than any prior company and tech Michael declined to push aggressive upsells. (cited in 1 of 93 reviews)

What reviewers complain about

  • Plumbing appears to be a small slice of Airstream's work — only 5 plumber-cost mentions and 2 water-heater mentions in 93 reviews, vs heavy HVAC and electrical volume. (2 of 93 reviews)
What reviewers praise
“Airstream was quick to respond and scheduled same day service. The technician arrived on time and finished the work properly. Ryan was quick and professional! I am thankful to him. Fixed my issue.”
Anna Harut · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 93 of 273 reviews · newest from Feb 2026

(615) 912-1693
Full report →Website ↗
6

Action Mechanical, LLC

Top pick24/7 per Google listing
4.9 (270 Google reviews) 17.0 mi from downtown College Grove
Our take — how we form it

4.9★ across 270 reviews; plumbers, HVAC, and electrical under one company — 5 of 5 analyzed reviews are 5-star with water heater replaced in 1.5 hours and water leak found under sidewalk repaired, earning an appreciation cake from one customer.

Rating mix — of the 5 reviews we analyzed270 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 270 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Water heater replaced start-to-finish in 90 minutes at a commercial property — called at noon, on-site by 1:30, done by 3:00. (cited in 1 of 5 reviews)
  • Multi-trade capability (plumbing, HVAC, electrical) with repair-first approach: found parts for old washing machine lines rather than pushing replacement. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Our technician was very knowledgeable and polite. He explained everything and answered all our questions. Wished I had got his name. I would definitely ask for him next time a repair was needed.”
Beverly Jarrett · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 270 reviews · newest from Feb 2026

(615) 218-9275
Full report →Website ↗
7

Twenty Four Hour Plumbing

Top pick24/7 per Google listing
4.9 (254 Google reviews)4.2 on Yelp (5) 19.9 mi from downtown College Grove
Our take — how we form it

4.9 stars across 254 Google reviews with BBB A+; 17 of 100 analyzed reviews flag fast_response and 11 cite weekend/emergency — Adam reportedly showed up within 35 minutes after an after-hours call.

Rating mix — of the 15 reviews we analyzed254 total on Google
5★12
4★0
3★0
2★1
1★2

What reviewers keep saying

  • After-hours and Sunday calls answered, including a 35-minute arrival on an after-hours drain (24-hour-plumber=10 mentions) (cited in 3 of 100 reviews)
  • No-hidden-fees experience cited (arrived in window, no surprise charges) (cited in 1 of 100 reviews)
  • Faucet and fixture work praised by repeat customers (faucet-repair=6, toilet-repair=7) (cited in 2 of 100 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Brandon L. came out & installed a new faucet for me. Great communication & also gave recommendations on upgrades i could do in the future, if i chose too. All around great guy to speak with!”
Hayleigh Nicole · ★★★★★ · Google · Jan 2026
The most critical take we found
“Poor, adjusted my shower and I found it running on hot 1 hr later and couldn't turn off - called Hiller.”
Judy Homan · ★ · Google · Aug 2025

We read 100 of 254 reviews · newest from Jan 2026 · BBB A+ accredited

(615) 785-3827
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
8

Benjamin Franklin Plumbing of Nashville

Caveats apply24/7 per Google listing
4.9 (3,034 Google reviews)3.3 on Yelp (77) 10.8 mi from downtown College Grove
Our take — how we form it

4.9★ over 3,034 reviews and BBB A+, but 14 of 100 analyzed reviews flag pricing — $427 for a small pipe, $300+ for a faucet swap.

Rating mix — of the 15 reviews we analyzed3,034 total on Google
5★7
4★0
3★1
2★2
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Charged $99 to remove a blanket from a tankless heater under guarantee — reviewer calls it a scam (1 of 100 reviews)
  • $300+ quoted for a simple bathroom faucet replacement that another plumber did for $100 (1 of 100 reviews)
  • Pricing complaints in 14 of 100 reviews plus a club-membership upsell; $427 to replace a short plastic pipe (2 of 100 reviews)

To be fair

  • Fast response cited in 25 of 100 reviews; techs showed within an hour for a busted water heater and a Sunday pressure-regulator job (cited in 2 of 100 reviews)
  • On-time, well-communicated visits (38 professional, 8 communication mentions); tech texted en route and arrived on schedule (cited in 2 of 100 reviews)
  • Same-day toilet/drain fixes within 24 hours of calling (cited in 1 of 100 reviews)
What reviewers praise
“Jessy and Jeremy are truly outstanding plumbers who exceeded every expectation. They arrived on time, were professional and friendly, and immediately made me feel confident in their expertise. They carefully explained the issue, diagnosed it thoroughly, and …”
Ben Watts · ★★★★★ · Google · Mar 2026
The most critical take we found
“Our tankless water heater under guarantee. I’m cover heater in my blanket. After my water comes out warm not hot. Technician come to my house, take off blanket and water start coming hot. They charge for it $99 It’s ridiculous. Be careful. Looks like scam. We …”
Gyuzel Fedorov (Gyuzel Fedorov) · ★ · Google · Jan 2026

We read 100 of 3,034 reviews · newest from Mar 2026 · BBB A+ accredited

(615) 590-3240
Full report →Website ↗
9

Nashville Plumbing and Drain Services

Caveats apply24/7 per Google listingSmall track record
4.5 (22 Google reviews) 18.3 mi from downtown College Grove
Our take — how we form it

22 of 24 analyzed reviews are 5-star with fast_response=3 and professional=10, but 1 review flags an unreachable phone number routing to a call center, and total review volume (22) is thin for reliability.

Rating mix — of the 14 reviews we analyzed22 total on Google
5★13
4★0
3★0
2★0
1★1

Why we're cautious

  • Phone number reportedly routes to external call centers rather than dispatching a plumber; 1 of 22 reviews cites inability to reach anyone for service. (1 of 24 reviews)
  • Phone routing failure documented: 1 reviewer reports the number directs to call center after call center with no connection to actual service. (1 of 24 reviews)

To be fair

  • Same-day or next-morning scheduling cited in 2 reviews; faucet repaired in under an hour per one reviewer. (cited in 2 of 24 reviews)
  • Straight-forward pricing without upselling noted in 1 review; fair_pricing theme appears once. (cited in 1 of 24 reviews)
What reviewers praise
“Great job. Clean, efficient, friendly staff.”
Adam Meyer · ★★★★★ · Google · Nov 2022
The most critical take we found
“The phone number goes nowhere, just directs your call to call center after call center. Waste of time”
Chris Harrah · ★ · Google · Dec 2024

We read 24 of 22 reviews · newest from Dec 2024

(615) 933-3320
Full report →Website ↗
10

Hiller Plumbing, Heating, Cooling & Electrical

Caveats apply24/7 per Google listing
4.9 (3,787 Google reviews)2.8 on Yelp (100) 19.7 mi from downtown College Grove
Our take — how we form it

Excellent emergency response and workmanship, but expect significantly higher pricing than competitors and occasional follow-up service issues.

Rating mix — of the 15 reviews we analyzed3,787 total on Google
5★5
4★2
3★1
2★2
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Dishonesty and refusal to honor commitments: 2 reviews document explicit lies to customers, broken promises (General Manager promised unit replacement that never happened), and customer needed recorded proof to force refund (2 of 180 reviews)
  • Severe service damage with no accountability: 1 review reports faulty work by technician caused water damage to customer's home and adjoining townhome, with Hiller providing no contact, apology, or explanation despite insurance involvement (1 of 180 reviews)
  • Yelp ratings 2.8/5 vs. Google 4.9/5 indicates significant discrepancy—Yelp reviews contain repeated pricing complaints, incomplete work, and ethical concerns absent from Google's high ratings, suggesting potential rating bias (3 of 180 reviews)

To be fair

  • Same-day or next-day emergency response: 5 reviews explicitly praise rapid dispatch and arrival for urgent issues (weekend HVAC failure, burst pipes, no heat in winter) (cited in 5 of 180 reviews)
  • High-quality workmanship and thoroughness: 6 reviews highlight detailed, professional installation and repair work, including discovery of additional issues and proactive fixes (cited in 6 of 180 reviews)
  • Consistent on-time arrival and scheduling: Multiple reviewers confirm technicians arrive as scheduled with text-based tracking updates (cited in 4 of 180 reviews)
What reviewers praise
“The technician arrived on time, was professional and nice, and performed a thorough maintenance on our system. He explained everything he did clearly, made sure all components were operating properly. We appreciate the attention to detail and the respectful …”
Ryan Whitcomb · ★★★★★ · Google · Feb 2026
The most critical take we found
“Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them …”
Rayna H. · ★ · Yelp · Dec 2010

We read 180 of 3,787 reviews · newest from Feb 2026 · BBB A+ accredited

(615) 617-5156
Full report →Website ↗
11

Rapid Response Plumbing, Heating & Cooling

Caveats apply
4.9 (725 Google reviews) 13.0 mi from downtown College GroveNot a 24/7 shop
Our take — how we form it

94 of 100 analyzed reviews rate 5 stars, with 5 reviews tagging 24-hour service and a burst-pipe response during Winter Storm Fern. Five 1-star reports include a no-show, a $400 emergency call that didn't solve the problem, and a same-day callback failure.

Rating mix — of the 15 reviews we analyzed725 total on Google
5★12
4★0
3★0
2★0
1★3

Why we're cautious

  • No-show reported on a scheduled appointment. (1 of 100 reviews)
  • $400 emergency call resulted in misdiagnosis (thermostat instead of capacitor) and a $13k full-unit replacement quote. (1 of 100 reviews)
  • Maintenance visit followed by HVAC failure within hours, with promised next-morning callback rerouted to another customer. (1 of 100 reviews)

To be fair

  • Answers the phone with a human instead of an AI screening agent, per a customer who called three companies and chose them for it. (cited in 1 of 100 reviews)
  • Tyler dispatched quickly during Winter Storm Fern for a burst-pipe crisis with helpful follow-through. (cited in 1 of 100 reviews)
  • Memorial Day weekend leak repair completed on short notice — weekend and 24-hour service appears in 8 reviews combined. (cited in 2 of 100 reviews)
What reviewers praise
“This group was one of three that I called. First, they actually answered the phone and didn’t use an AI agent to screen their calls which was exactly what the other two did. I am not going to navigate your AI to get a simple answer to a simple question. …”
Jared Cowan · ★★★★★ · Google · Feb 2026
The most critical take we found
“Very disappointed experience. Our HVAC system was working very well, we had them come out for routine maintenance. They checked our system and said everything looked great. A couple hours after they left our HVAC was not working properly just within hours …”
Lisa Lai · ★ · Google · May 2026

We read 100 of 725 reviews · newest from Feb 2026

(615) 656-8300
Full report →Website ↗
12

Lee Company

Caveats apply24/7 per Google listing
4.8 (719 Google reviews) 18.1 mi from downtown College Grove
Our take — how we form it

4.8★ across 719 reviews but only 5 analyzed — 4 five-star, 1 one-star. General home services company (not plumbing-only). Excellent scheduling communication; 1 review documents poor-quality electrical work billed at $800 with 3-week remediation wait.

Rating mix — of the 5 reviews we analyzed719 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 719 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews: $800 charged for out-of-level sconce installation that damaged drywall; company offered to fix in 3 weeks — workmanship and remediation speed concern (SEV67GLFM9bAl04rY6xO). (1 of 5 reviews)
  • 1 of 5 reviews documents crooked sconce installation with drywall damage billed at $800, and 3-week wait offered for remediation (SEV67GLFM9bAl04rY6xO). (1 of 5 reviews)

To be fair

  • Same-day multi-trade visit (plumbing + electrical) arrived on time and resolved both issues efficiently — cited by Julie Coveney (vYl7ZPB0WnJrZxXWuvwb). (cited in 1 of 5 reviews)
  • Scheduling communication praised as superior — text updates from scheduling to arrival, reviewer scheduled a second project immediately (BTHVvM5TQbaWF34PiBFD). (cited in 1 of 5 reviews)
What reviewers praise
“The service I received from Lee Company was excellent, professional, and personable. They are superior in their communication from scheduling to arrival. I was so impressed that I didn’t hesitate to contact them again for another service project coming up. I …”
Derron Schronce · ★★★★★ · Google · Mar 2026
The most critical take we found
“Lee Company installed 5 scones for me and while the technician was very polite and professional, he did a pretty terrible job. He ruined all the drywall around the sconces and they are not level with each other. They also charged $800 for the sub-par work. …”
Raegan · ★ · Google · Feb 2026

We read 5 of 719 reviews · newest from Mar 2026

(931) 548-4448
Full report →Website ↗
13

Golden Plumbing

Caveats apply24/7 per Google listing
4.9 (299 Google reviews)4.8 on Yelp (19) 10.1 mi from downtown College Grove
Our take — how we form it

97 of 100 analyzed reviews are 5-star, but two negative reviews cite a $1071 quote to replace Roman tub cartridges (trim already supplied) and a $400 quote for a clogged sink another plumber cleared for $69. Strong on tank water heater installs and gas leak emergencies.

Rating mix — of the 15 reviews we analyzed299 total on Google
5★12
4★0
3★0
2★0
1★3

Why we're cautious

  • Two separate complaints about estimates that look high vs. competitors ($1071 for cartridges, $400 vs $69 for a clogged sink) — get a second quote on small jobs. (2 of 100 reviews)
  • Debbie Micca was quoted $1071 just to replace cartridges on a Roman tub faucet, with the trim already supplied — calls the estimate 'outrageous.' (1 of 100 reviews)
  • Yelp reviewer says they were quoted $400 for a clogged sink that another plumber cleared for $69 — flags possible markup on simple drain work. (1 of 100 reviews)

To be fair

  • Tisha Hood's review documents a multi-day gas-meter lockout saga where the team got her 85-year-old mother's gas service restored after Piedmont Gas locked out the meter for a leak. (cited in 1 of 100 reviews)
  • Brian and his associate installed a new water tank, hauled off the old one, and Cathy Crump says pricing was 'very reasonable' and scheduling was quick. (cited in 1 of 100 reviews)
  • Manager Jordan and scheduler Hannah are repeatedly named for quick scheduling and clear communication. (cited in 2 of 100 reviews)
What reviewers praise
“⭐⭐⭐⭐⭐ We had a great experience with Golden Plumbing. Kyle was very transparent with his assessment and took the time to clearly explain the situation, which we really appreciated. Jordan, the manager, was also extremely helpful and very responsive, he …”
Good People · ★★★★★ · Google · Mar 2026
The most critical take we found
“Absolute Con Artists!!!!! DO NOT CALL THESE PEOPLE!!!!! Tried to charge me $400 for a clogged sink! Another plumber fixed it for $69 If your equipment is so costly it causes you to overcharge your customers for routine work others would charge a fraction of …”
An E. · ★ · Yelp · Sep 2024

We read 100 of 299 reviews · newest from Mar 2026

(931) 208-0520
Full report →Website ↗
14

Rapid Response Plumbing, Heating & Cooling

Caveats apply24/7 per Google listing
4.9 (226 Google reviews)2.3 on Yelp (3) 11.4 mi from downtown College Grove
Our take — how we form it

92 of 98 analyzed reviews are 5-star but 5 are 1-star. One 1-star says technician arrived 3 hours past a 4-hour window and quoted $400 for a 'simple inexpensive fix,' lowered to $175 when refused. Strong on same-day storm response and Sunday calls.

Rating mix — of the 15 reviews we analyzed226 total on Google
5★11
4★0
3★0
2★0
1★4

Why we're cautious

  • One 1-star review documents a $400 quote dropping to $175 after pushback on a 'simple inexpensive fix' — pattern of negotiable initial pricing. (1 of 98 reviews)
  • Lisa Mathis says the tech arrived 3 hours past the 4-hour window and quoted $400 for a fix that dropped to $175 when she refused — suggests time-window slippage and initial markup tactics for some calls. (1 of 98 reviews)
  • Raphael Villas notes the arrival tracker 'was not accurate' and he had to call customer service to get a real ETA, though the work itself was fine. (1 of 98 reviews)

To be fair

  • Xae Tucker writes the main pipe line repair was completed same day with no hidden charges; Chad responded on short notice on a Sunday and finished in under an hour. (cited in 2 of 98 reviews)
  • Tech Neal is named multiple times for laying out three pricing options upfront, including on a Saturday call. (cited in 2 of 98 reviews)
  • Storm-response work cited: HVAC tech Keith and electrician Jeremiah diagnosed and upgraded systems after a storm, leading the customer to sign an annual maintenance plan. (cited in 1 of 98 reviews)
What reviewers praise
“Rapid response sent the most amazing team to replace my furnace and 2 AC units. Justin, Leon and Landon were detailed, honest and somewhat perfectionist in my opinion. I was so happy I went with Rapid over the other 3 quotes I got, they really did a great …”
Jeff Varga · ★★★★★ · Google · Feb 2026
The most critical take we found
“3 hours pass the 4 hour window. Wanted $400 for a simple inexpensive fix. Lowered to 175 when said no. Never use again.”
Lisa Mathis · ★ · Google · Oct 2025

We read 98 of 226 reviews · newest from Feb 2026

(615) 914-3330
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
15

Lee Company

We'd call someone else first24/7 per Google listing
4.7 (1,606 Google reviews)2.9 on Yelp (100) 7.4 mi from downtown College Grove
Our take — how we form it

Only 55 of 100 analyzed reviews are 5-star and 35 are 1-star — the worst ratio in this batch. Recurring complaints: 6-12 week appointment delays for members, 2-hour windows missed by 4-5 hours, and aggressive add-on sales using fear of system failures.

Rating mix — of the 15 reviews we analyzed1,606 total on Google
5★8
4★0
3★0
2★1
1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • 35 of 100 analyzed reviews are 1-star — far higher negative rate than other Franklin plumbers in this dataset. (3 of 100 reviews)
  • Maintenance-plan members report 6-12+ week waits for service they pre-paid for, with 2-hour appointment windows routinely blown by 4-5 hours. (1 of 100 reviews)
  • Pattern of fear-based upselling on costly add-ons noted in multiple negative reviews. (1 of 100 reviews)

To be fair

  • Electrician Joseph Richey is named for handling 70-year-old house wiring; HVAC tech Caleb followed through on a unit install with on-time arrival. (cited in 2 of 100 reviews)
  • Yelp customer Edmund K. got a Sunday HVAC service call response with a next-day system replacement install. (cited in 1 of 100 reviews)
What reviewers praise
“Jonathan and Jacob were outstanding! They were professional, friendly, and maintained a clean and organized work area throughout the entire job. They showed great patience and care, especially with the more challenging aspects of the project. I would highly …”
APRIL MCVAY · ★★★★★ · Google · Feb 2026
The most critical take we found
“Such a joke - you ask them to wear shoe covers in your home and sure they place them on then walk outside in and out. WHAT IS THE POINT?? They have come repair a leak in my home. Months later from the work they did, another leak. Then they repair that one …”
Martha G. · ★ · Yelp · Dec 2025

We read 100 of 1,606 reviews · newest from Feb 2026

(615) 567-1000
Full report →Website ↗

Also serving College Grove — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Golden Plumbing 5.0 (223 Google reviews) · Smyrna · 18.6 mi Call
Strada Services 4.7 (200 Google reviews) · La Vergne · 18.1 mi Call
PlumbingPro 5.0 (178 Google reviews) · Franklin · 12.3 mi Call
Roto-Rooter Plumbing & Water Cleanup 5.0 (143 Google reviews) · Franklin · 10.1 mi Call
Real Deal Solutions, LLC 5.0 (137 Google reviews) · Columbia · 10.6 mi Call
Prodigy Sewer & Drain 4.8 (136 Google reviews) · Franklin · 12.3 mi Call
Mr Rooter Plumbing of Franklin 5.0 (114 Google reviews) · Franklin · 11.5 mi Call
X-Stream Drain & Excavating 5.0 (71 Google reviews) · Smyrna · 17.3 mi Call
Don Wood Plumbing Co. Inc. 4.1 (67 Google reviews) · Franklin · 10.4 mi Call
DAD'S Plumbing, Heating & Air 4.9 (53 Google reviews) · Murfreesboro · 18.2 mi Call
T. Lenard Plumbing & Drain Inc. 4.7 (47 Google reviews) · Murfreesboro · 18.4 mi Call
Upgrade Plumbing Services, Inc. 5.0 (23 Google reviews) · Columbia · 15.0 mi Call
G & M Plumbing Co 5.0 (13 Google reviews) · Franklin · 10.4 mi Call
Barry Blackburn Plumbing Services 4.2 (10 Google reviews) · Columbia · 17.6 mi Call
Rapid Response Plumbing, Heating & Cooling 5.0 (10 Google reviews) · Columbia · 18.0 mi Call

What reviewers complain about in College Grove

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving College Grove we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,200 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Eagleville, Spring Hill, Thompsons Station — this College Grove guide covers those areas.

Nearby city guides

Chapel Hill, TN · 10 plumbers · 11 miColumbia, TN · 12 plumbers · 20 miMurfreesboro, TN · 16 plumbers · 22 miFairview, TN · 16 plumbers · 25 miCulleoka, TN · 12 plumbers · 26 miNashville, TN · 51 plumbers · 27 mi