1-Tom-Plumber
97 of 100 analyzed reviews are 5★; same-day arrivals, fast toilet/sewer clears, and management that re-services free when a first visit misses.
Why we're cautious
- Repeat water-heater misdiagnosis: left without hot water 30 minutes after techs departed, then wrongly blamed a shower cartridge before another company found the recirculating pump (1 of 100 reviews)
- One reviewer reports a recurring no-hot-water issue was misdiagnosed twice before another company traced it to the recirculating pump they'd flagged (1 of 100 reviews)
To be fair
- Same-day and sooner-than-expected arrivals: tech arrived at 3:15 for an after-hours toilet line, much sooner than quoted (13 fast_response mentions) (cited in 2 of 100 reviews)
- Management stands behind work — re-sent a seasoned tech at no extra cost after a first visit misquoted, and committed to retrain (cited in 1 of 100 reviews)
- Strong workmanship across 20 mentions; reliable go-to tech (Shawn) handled bar, restaurant and home jobs for years (cited in 2 of 100 reviews)
“Cameron was great! Didn't give up when the job was a handful and got it done. Greatly appreciate his hardwork”
“UPDATE: Approximately 30 minutes after Shawn and Darian left, we were without hot water, yet again. I called them back out the next day, and I was informed it was a cartridge in the single-handle shower upstairs causing our entire house to be without hot …”
We read 100 of 790 reviews · newest from Dec 2025 · BBB A+ accredited