The 10 plumbers serving Chapel Hill, ranked.

For the 10 plumbers working within 20 miles of Chapel Hill, we read 232 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. 8 of the 10 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Ratings run high here (median 4.9, nobody below 4.0), but the depth behind them varies: 3 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 5 of the 10 companies have one — it's flagged below with their exact words. One number worth knowing: Lee Company alone carries 1,606 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown Chapel HillHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 232 reviews across 10 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Pipe Master, LLC

Top pick24/7 per Google listing

4.9 (331 Google reviews) 19.8 mi from downtown Chapel Hill

Our take — how we form it

4.9 stars across 331 Google reviews; all 5 sampled are 5-star; fast_response=2, professional=3; tech Ian cited for 30-min pre-arrival calls, toilet/water heater repairs, and fixing prior plumber's mistakes.

Rating mix — of the 5 reviews we analyzed331 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 331 reviews so far. Treat this as a first read.

What reviewers keep saying

30-minute pre-arrival call standard: Ian texted + called before arrival in 2 of 5 sampled reviews (cited in 2 of 5 reviews)
Tech Ian repaired garbage disposal without replacing it AND corrected a crooked knob left by a prior plumber — above-scope fix noted (cited in 1 of 5 reviews)
Jesse went 'way above and beyond' resolving toilet + line blockage until fully cleared; office rep Lydia secured fastest service available (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Lydia was very pleasant and quickly booked an appointment for next day. Ian showed up on-time , friendly and polite. Ian not only repaired my garbage disposal without replacing it but fixed a knob that a previous plumber with another company put on crooked.”

Gail Petty · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 331 reviews · newest from Jan 2026

(931) 215-1693

Full report →Website ↗

Muletown Plumbing Service

Top pick

4.9 (99 Google reviews) 19.4 mi from downtown Chapel HillNot a 24/7 shop

Our take — how we form it

4.9★ across 99 reviews; 5 sampled all 5-star with Saturday water heater replacement, burst-pipe same-day dispatch, and straightforward pricing cited across 3 of 5 reviews.

Rating mix — of the 5 reviews we analyzed99 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 99 reviews so far. Treat this as a first read.

What reviewers keep saying

Weekend emergency dispatch confirmed in 1 of 5 sampled reviews: water heater replaced on a Saturday 'quickly and at a great price'. (cited in 1 of 5 reviews)
Transparent, no-games pricing cited in 2 of 5 sampled reviews — described as 'straightforward' with 'no gimmicks' and 'reasonable rate'. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“He installed a complicated water softener and made it look easy!. Clearly knew what he was doing. also solved another issue with a water heater. Would definitely recommend and definitely use again. Price was good too.”

Zeus and Sandy Ontiveros · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 99 reviews · newest from Feb 2026

(931) 981-5188

Full report →

DAD'S Plumbing, Heating & Air

Top pick24/7 per Google listing

4.9 (53 Google reviews) 14.2 mi from downtown Chapel Hill

Our take — how we form it

4.9 stars across 53 Google reviews — Greg (owner) declined payment after a gas-line dig that he couldn't complete due to needing a 100-ft poly roll for a 2-ft repair.

Rating mix — of the 15 reviews we analyzed53 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Owner declined to charge for unfinished gas-line dig and referred customer to someone with the right material (cited in 1 of 52 reviews)
Same-day kitchen-drain diagnosis with a bonus faucet fix at no extra charge (fast_response=10, same-day-plumber=5) (cited in 1 of 52 reviews)
Diagnosed hidden frozen pipe causing no-water situation in a newly purchased home (frozen-pipes=2, burst-pipe-repair=2) (cited in 1 of 52 reviews)

What reviewers complain about

One 2020 reviewer claims a 3-week wait then charged $800 for partial work on a $1750 prefab shower install (1 of 52 reviews)

What reviewers praise

“After days of freezing temperatures, I noticed water leaking from the shutoff valve supply line outside the house. I knew who I could count on in my time of need. Greg, Donnie and Luke always have been there for me. Many thanks again. Truly appreciate you …”

Chuck Kirby · ★★★★★ · Google · Dec 2025

The most critical take we found

“Dad's plumbing quoted a set amount of $1750.00 for plumbing and installing a prefabricated shower. We waited for three weeks for him to have a availability to do this project. Whenever he came he said this is too complicated for my skill level!!! He did do …”

Glenna Edens · ★ · Google · Sep 2020

We read 52 of 53 reviews · newest from Dec 2025

(615) 739-8662

Full report →Website ↗

Upgrade Plumbing Services, Inc.

Top pick24/7 per Google listingSmall track record

5.0 (23 Google reviews) 17.6 mi from downtown Chapel Hill

Our take — how we form it

5.0★ across 23 reviews (5 analyzed), all 5-star. Jeremy and Elijah handle multi-job repeat customers including water heater emergency in winter, burst pipes, and kitchen remodel plumbing. Competitive pricing and fast tankless install cited. Thin base but zero negative signals.

Rating mix — of the 5 reviews we analyzed23 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 23 reviews so far. Treat this as a first read.

What reviewers keep saying

Sourced replacement part and replaced water heater quickly after a local guy couldn't get the part for days — deadlines-of-winter scenario resolved fast (8OU2hhl7K3XUiNmcxBP2). (cited in 1 of 5 reviews)
Repeat customer with 4 properties trusts Jeremy for burst pipes, fixture leaks, and gas-range connections — cited by Jennifer Foster (qXBTnr7MZxAji0s83j2A). (cited in 1 of 5 reviews)
Competitive quote on tankless water heater with quick installation (fSNRDqg7mvFN7YbMwuqg); 'fair price' cited for multi-job kitchen/powder room and dog wash station work (3ZgbSuxhRN2vkNT3brCq). (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Highly recommend! They were quick to get us what we needed and were in communication with us the entire time. Very competitive pricing!”

Brittney Mason · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 23 reviews · newest from Mar 2026

(615) 229-5928

Full report →Website ↗

Rapid Response Plumbing, Heating & Cooling

Top pick24/7 per Google listingSmall track record

5.0 (10 Google reviews) 18.5 mi from downtown Chapel Hill

Our take — how we form it

5.0★ across 10 Google reviews; technician Drake named across 2 detailed reviews — slab leak hot-water-line repair coordinated with water restoration company the same day, and a full tankless water heater install with Moen flow system completed with valve labeling and app setup.

Rating mix — of the 5 reviews we analyzed10 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 10 reviews so far. Treat this as a first read.

What reviewers keep saying

Slab leak handled same-day with tech Drake staying late and coordinating water restoration company — went above and beyond to restore hot water without leaving the customer to self-manage the damage response (0KcjD3A50u5BZgm2qAyb). (cited in 1 of 5 reviews)
Water heater install included full valve labeling, operation walkthrough, and app configuration — no loose ends left at close (5Q4uTAigEAfLF2tw1rgC). (cited in 1 of 5 reviews)
Same-evening response for a non-heating water heater; problem identified and resolved the night of the call (ypnPJcJt1fys54wPHrBA). (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Mike did an excellent job providing information on the water filter water heaters and Moen flow system. He provided a fair price and delivery installation time frame.. Drake came and did the complete installation. He did an outstanding job getting all …”

Michael Ploof · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 10 reviews · newest from Jan 2026

(931) 603-3336

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Lee Company

Caveats apply24/7 per Google listing

4.8 (719 Google reviews) 18.6 mi from downtown Chapel Hill

Our take — how we form it

4.8★ across 719 reviews but only 5 analyzed — 4 five-star, 1 one-star. General home services company (not plumbing-only). Excellent scheduling communication; 1 review documents poor-quality electrical work billed at $800 with 3-week remediation wait.

Rating mix — of the 5 reviews we analyzed719 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 719 reviews so far. Treat this as a first read.

Why we're cautious

1 of 5 reviews: $800 charged for out-of-level sconce installation that damaged drywall; company offered to fix in 3 weeks — workmanship and remediation speed concern (SEV67GLFM9bAl04rY6xO). (1 of 5 reviews)
1 of 5 reviews documents crooked sconce installation with drywall damage billed at $800, and 3-week wait offered for remediation (SEV67GLFM9bAl04rY6xO). (1 of 5 reviews)

To be fair

Same-day multi-trade visit (plumbing + electrical) arrived on time and resolved both issues efficiently — cited by Julie Coveney (vYl7ZPB0WnJrZxXWuvwb). (cited in 1 of 5 reviews)
Scheduling communication praised as superior — text updates from scheduling to arrival, reviewer scheduled a second project immediately (BTHVvM5TQbaWF34PiBFD). (cited in 1 of 5 reviews)

What reviewers praise

“The service I received from Lee Company was excellent, professional, and personable. They are superior in their communication from scheduling to arrival. I was so impressed that I didn’t hesitate to contact them again for another service project coming up. I …”

Derron Schronce · ★★★★★ · Google · Mar 2026

The most critical take we found

“Lee Company installed 5 scones for me and while the technician was very polite and professional, he did a pretty terrible job. He ruined all the drywall around the sconces and they are not level with each other. They also charged $800 for the sub-par work. …”

Raegan · ★ · Google · Feb 2026

We read 5 of 719 reviews · newest from Mar 2026

(931) 548-4448

Full report →Website ↗

Royal Flush Plumbing Rooter & Septic Repair LLC

Caveats apply24/7 per Google listing

4.9 (63 Google reviews) 19.8 mi from downtown Chapel Hill

Our take — how we form it

4.9★ across 63 reviews; 5 sampled all 5-star with fair pricing and same-day toilet fix for a no-toilet office cited directly — thin but clean signal.

Rating mix — of the 5 reviews we analyzed63 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 63 reviews so far. Treat this as a first read.

What reviewers keep saying

Showed up same-day for an urgent office toilet outage despite being 'extremely busy', per 1 of 5 sampled reviews. (cited in 1 of 5 reviews)
Flexible on pricing — 1 of 5 reviews cites working within a customer's financial constraint to replace a toilet as a 'wonderful blessing'. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Doug was great. He did an awesome job installing my whole home water softener system and will definitely use him for all my future plumbing needs”

James Noonan · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 63 reviews · newest from Feb 2026

(931) 278-1532

Full report →Website ↗

T. Lenard Plumbing & Drain Inc.

Caveats apply24/7 per Google listingSmall track record

4.7 (47 Google reviews)5.0 on Yelp (1) 18.6 mi from downtown Chapel Hill

Our take — how we form it

4.7 stars on 47 Google reviews — owner-operator Todd shows up same-day or next-day, including Christmas Eve, but one 2023 reviewer says he stopped finishing a job after being paid in full.

Rating mix — of the 15 reviews we analyzed47 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

5 of 45 analyzed reviews are 1-star — one details payment-then-no-show pattern (job left unfinished after Amazon part arrived) (1 of 45 reviews)
One 1-star review describes rescheduling repeatedly, then ghosting after being paid in full for a partial water heater + shower repair (1 of 45 reviews)

To be fair

Same-day and next-day dispatch (same-day-plumber=6, fast_response=7) including Christmas Eve and holiday weekend calls (cited in 4 of 45 reviews)
Caught secondary issues during crawl-space work — one reviewer says he spotted a wire wearing through a copper pipe and fixed it (cited in 1 of 45 reviews)
Saved a customer $2300 by flushing the water heater instead of replacing it (cited in 1 of 45 reviews)

What reviewers praise

“Todd is just the best. I called the first company about a bad smell coming from my water and they quoted me $2300 to replace my water heater over the phone without even looking at it. I called Todd and he said he would come check it out. Told me I had a …”

Matthew Kroeger · ★★★★★ · Google · Mar 2023

The most critical take we found

“We had an issue with our water heater and bathroom plumbing after the freezes that occurred this winter. He was very nice on the phone, but when we set an appointment he rescheduled several times. When he finally arrived to assist, he did fix the water …”

Jonathon Hobstetter · ★ · Google · Jun 2023

We read 45 of 47 reviews · newest from Jun 2023

(615) 904-4046

Full report →

Barry Blackburn Plumbing Services

Caveats applySmall track record

4.2 (10 Google reviews) 17.3 mi from downtown Chapel HillNot a 24/7 shop

Our take — how we form it

4.2 stars on 10 reviews; 5 sampled quotes all 5-star with consistent praise for on-time arrival, toilet installs, and reasonable rates — but only 10 total reviews and reviews span 2018–2024.

Rating mix — of the 5 reviews we analyzed10 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 10 reviews so far. Treat this as a first read.

Why we're cautious

themeCounts.expensive=1 in a pool of only 10 reviews — one pricing concern carries disproportionate weight at this review volume (review YokDU4bcnYK6PlJb3TjL context noted). (1 of 5 reviews)
Only 10 Google reviews total — sample is too thin to confirm pattern consistency; most quotes date to 2018–2022 with one from 2024. (2 of 5 reviews)

To be fair

On-time arrival confirmed across 2 of 5 sampled quotes — showed up when promised and completed toilet replacement in record time (reviews ZiojcvwBisvwnKF4HuVo, 2MR7N69ieiOj4t5zU9ms). (cited in 2 of 5 reviews)
Reasonable pricing flagged in 2 of 5 quotes, including toilet install and bathtub repair described as 'not terribly expensive' (reviews 2MR7N69ieiOj4t5zU9ms, YokDU4bcnYK6PlJb3TjL). (cited in 2 of 5 reviews)

What reviewers praise

“Barry far exceeds his already reputation. I would recommend him without hesitation!”

Brian Meece · ★★★★★ · Google · Feb 2024

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 10 reviews · newest from Feb 2024

(931) 388-3759

Full report →

We'd keep looking

The average rating hides complaint patterns we can't ignore

Lee Company

We'd call someone else first24/7 per Google listing

4.7 (1,606 Google reviews)2.9 on Yelp (100) 18.0 mi from downtown Chapel Hill

Our take — how we form it

Only 55 of 100 analyzed reviews are 5-star and 35 are 1-star — the worst ratio in this batch. Recurring complaints: 6-12 week appointment delays for members, 2-hour windows missed by 4-5 hours, and aggressive add-on sales using fear of system failures.

Rating mix — of the 15 reviews we analyzed1,606 total on Google

5★8

4★0

3★0

2★1

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

35 of 100 analyzed reviews are 1-star — far higher negative rate than other Franklin plumbers in this dataset. (3 of 100 reviews)
Maintenance-plan members report 6-12+ week waits for service they pre-paid for, with 2-hour appointment windows routinely blown by 4-5 hours. (1 of 100 reviews)
Pattern of fear-based upselling on costly add-ons noted in multiple negative reviews. (1 of 100 reviews)

To be fair

Electrician Joseph Richey is named for handling 70-year-old house wiring; HVAC tech Caleb followed through on a unit install with on-time arrival. (cited in 2 of 100 reviews)
Yelp customer Edmund K. got a Sunday HVAC service call response with a next-day system replacement install. (cited in 1 of 100 reviews)

What reviewers praise

“Jonathan and Jacob were outstanding! They were professional, friendly, and maintained a clean and organized work area throughout the entire job. They showed great patience and care, especially with the more challenging aspects of the project. I would highly …”

APRIL MCVAY · ★★★★★ · Google · Feb 2026

The most critical take we found

“Such a joke - you ask them to wear shoe covers in your home and sure they place them on then walk outside in and out. WHAT IS THE POINT?? They have come repair a leak in my home. Months later from the work they did, another leak. Then they repair that one …”

Martha G. · ★ · Yelp · Dec 2025

We read 100 of 1,606 reviews · newest from Feb 2026

(615) 567-1000

Full report →Website ↗

What reviewers complain about in Chapel Hill

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

Lee Company — 1 of 5 reviews: $800 charged for out-of-level sconce installation that damaged drywall; company offered to fix in 3 weeks — workmanship and remediation speed concern (SEV67GLFM9bAl04rY6xO).
T. Lenard Plumbing & Drain Inc. — 5 of 45 analyzed reviews are 1-star — one details payment-then-no-show pattern (job left unfinished after Amazon part arrived)
Barry Blackburn Plumbing Services — themeCounts.expensive=1 in a pool of only 10 reviews — one pricing concern carries disproportionate weight at this review volume (review YokDU4bcnYK6PlJb3TjL context noted).
Lee Company — 35 of 100 analyzed reviews are 1-star — far higher negative rate than other Franklin plumbers in this dataset.
Lee Company — Maintenance-plan members report 6-12+ week waits for service they pre-paid for, with 2-hour appointment windows routinely blown by 4-5 hours.
Lee Company — Pattern of fear-based upselling on costly add-ons noted in multiple negative reviews.
DAD'S Plumbing, Heating & Air — One 2020 reviewer claims a 3-week wait then charged $800 for partial work on a $1750 prefab shower install
Lee Company — 1 of 5 reviews documents crooked sconce installation with drywall damage billed at $800, and 3-week wait offered for remediation (SEV67GLFM9bAl04rY6xO).

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Chapel Hill we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 232 reviews across 10 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Unionville — this Chapel Hill guide covers those areas.

Nearby city guides

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