Prodigy Sewer & Drain
Plumber · Franklin, TN · Open 24 hours per Google listing
Our verdict
96 of 100 analyzed reviews are 5-star. Owner Mark is named repeatedly with 30-minute response times. Customer flagged a $950 hydro-jet quote for a gutter downspout. Specialty equipment for hydro-jetting and pipe lining is a real differentiator.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Sam Shepherd and Tanner Richards both document a 30-minute arrival window from initial call — Mark located a sewer washout that Hiller Plumbing and a home inspector both missed.
1 cited review
“Once again I called Prodigy Rooter & Drain & had a plumber at my door within 30 minutes!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sunday early-morning gas-leak response: Mark picked up after the customer called about 10 places, gave a quote over the phone, and got there quickly on the coldest day of the year.
Cited in 1 of the 100 reviews we analyzed.
Lucas Boto specifically calls out modern equipment for diagnosis, descaling, hydro-jetting, and pipe lining 'without major demo' — a specialty edge over generalists.
1 cited review
“If someone had a need for diagnosis, descaling, hydro-jetting, or pipe lining, I doubt there's anyone better to work with in Middle TN and I'm not sure other companies have the modern equipment he has”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One repeat customer says follow-up communication evaporated after the initial sale and the actual cause was a workmanship issue left behind by their own tech.
“They then proceed to disappear for weeks of no response, no quote, nothing. I then call another company to come replace what I thought was drain pump and learned it was a plug from the garbage disposal that was installed.”
Julio Costabal was quoted $950 for hydro-jetting a gutter downspout — he flags this as expensive even though the diagnosis turned out useful.
“He quoted $950 to jet the drain and run a camera to diagnose the problem. Given the potential risk,”
Austin Hough says after a garbage disposal install they 'disappear[ed] for weeks of no response' on a follow-up dishwasher issue that turned out to be a plug left from the disposal install.
“They then proceed to disappear for weeks of no response, no quote, nothing. I then call another company to come replace what I thought was drain pump and learned it was a plug from the garbage disposal that was installed.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“950 USD water jet. Had a gutter downspout that seemed blocked, with water pooling around the area. I suspected a water jet might fix it, so I contacted Prodigy on Friday morning. They scheduled me for noon the same day, then called back a few minutes later saying they had a cancellation and could come immediately. great responsiveness. The plumber arrived in a very clean, well-equipped truck and was super polite. …”
“Insanely unprofessional. Had them come out to replace a garbage disposal and immediately after had issues with my dishwasher. They inspected and said it needs a new drain pump and would order it. They then proceed to disappear for weeks of no response, no quote, nothing. I then call another company to come replace what I thought was drain pump and learned it was a plug from the garbage disposal that was installed. 2 …”
Positive
“Great experience today! The team was professional, on time, and very knowledgeable. They were also incredibly kind and trustworthy, which means a lot when you’re having work done in your home. We truly appreciate their help and would absolutely recommend them.”
“Prodigy Sewer & Drain went above and beyond on our home renovation project. They were punctual to the job site, professional throughout the entire process, and communicated clearly every step of the way. Their team helped us relocate plumbing for a new island, install new fixtures, and ensured everything was functioning perfectly before wrapping up. I would highly recommend Mark and his team for any plumbing, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Prodigy Sewer & Drain?
Best for
- Emergency and same-day calls
- Sewer line repair and replacement
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Prodigy Sewer & Drain?
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Find plumbers near you
Prodigy Sewer & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: College Grove · Nashville · Pegram · Fairview